These guys are appalling. They have staff who just like talking non stop nonsense on the phone. They do not respond to tenants. They charge through the roof on repairs (of which they get a good kick... Se mer
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Plats
Byt plats77 London Road, OX3 9AA Headington, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rhys Reardon has been an outstanding manager of our properties in Oxford. He is professional, reliable, approachable, and always willing to help. He communicates clearly, responds promptly, and handle... Se mer
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Scottfraser organised both selling our property and buying our new house. The service was excellent; we were kept up to date throughout. In addition any questions we had were answered promptly. All th... Se mer
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We dealt primarily with Simon Liddicot, who went above and beyond in helping us sell (although all the members of his team that we encountered were excellent). Selling a house can be really stressf... Se mer
Företagsinformation
Om scottfraser - Headington
Skrivet av företaget
Founded in 1998, scottfraser is a comprehensive estate and letting agents covering Oxford and the surrounding villages.
Book a FREE valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure scottfraser customers can get everything they need under one roof.
Skrivet av företaget
Straightforward, personal service
Whether buying, selling, letting or renting with us, expect the highest service standards.
We pride ourselves on being experts in our field, providing innovative service and transparent advice to our clients. We know the local markets, having sold and let across Oxfordshire for over 25 years. This local expertise and our high-class service give us the edge. Discover our personal approach to your property goals.
Kontaktuppgifter
77 London Road, OX3 9AA, Headington, Storbritannien
Local experts in Oxfordshire
3,5
Medel
50 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service
Thank you to Anna and the rest of the very helpful team!
24 oktober 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear Nicholas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Effective and good service!
2 september 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear Rose,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
No response
Contacted about multiple listings...they never ever respond.
17 augusti 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear Marsha Greene,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Scottfraser Headington
Managed a recent property sale very well. Professional staff who negotiated and communicated at every stage. Listened to the needs of both the seller and the buyer and worked hard to ensure that the sale completed. Would recommend.
25 juli 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Hi
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Racist and money taker
Paid for half a year's rent in their office together with a property manager to get the keys and was emailed one month later the rent never arrived. Calls and visiting the office in person never resolved the issue.
What's even more funny is that if you have foreign names, they will never remember. The emails meant for me was always directed to my other flatmates.
Make sure to document every conversations and all the communications you have in paper, just in case you take your money and pretend that they didn't.
9 juli 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear Hang,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
A difficult lease related sale. Got there in the end.…
A difficult lease related sale not enough lease left for mortgage) and we live 80 miles away from the property.
However, the sale eventually went through so all's well that ends well.
2 juni 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear John,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
A very helpful response
I am very satisfied with the professional response I got from Sol Jacobs-Bryan who has been extremely helpful and dealt with all my queries promptly.
8 mars 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I would like to express my thanks to…
I would like to express my thanks to Sol
Jacobs-Bryan tranee property manager who helped me with my enquery. He was very helpful via email . Days later on he called me back asking me if there is anything else he could help me. He provided me a service that is second to none.I am grateful to him.
Tunde
3 mars 2022
Omdöme utan inbjudan
Svar från scottfraser - Headington
Dear Szántó,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
scottfraser - Efficient property management service
scottfraser have been managing my let property for a little over 3 years, since I switched from Leaders. I was a little aprehensive to learn that Leaders had taken over scottfraser around a year ago but the original letting management team remains and my property manager Joanna Channon continues to provide an excellent service. She is professional, efficient and handles any issues tactfully and promptly.
19 januari 2022
Omdöme utan inbjudan
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