Scooter Hut Omdömen 

I have purchased 2 pure scooters from this company and the first time i needed a part they made the process extremely difficult. Who knew supplying 1 little 2cm long bolt would require photos, videos, detailed descriptions, odometer readings, proof of purchase etc etc
I sent 3 photos of the issue and the part, they responded with 6 bullet points of further requirements. Also cant understand how they dont have my purchase history and why i would have to forward a copy of my purchase back to them.
Anyone else would just look up your email or phone number and bingo, would have all your details.
Ive never seen customer service make something so difficult for a customer.
Last time I will buy from them and last time i will buy a pure scooter. Ended up just buying a replacement from overseas as it was quicker than jumping through all their hoops just to get one little bolt.
Why anyone would make a customers experience so difficult over a part worth a few cents is beyond me and particularly when that customer has spent so much money with their company. A frustrating experience.

I needed to order some very specific parts to fix up my e scooter. Through emailing scooter hut, they were very quick at responding and were helpful, supplying me with the parts I needed

Scooter hut is such a great company whenever you need assistance with anything the technical support team gots you. The team members are also so kind and friendly they will help you with almost anything. Delivery is also really good trust me you won’t be waiting long for anything.

I’m extremely disappointed with the service we received from Scooter hut. We purchased a brand-new scooter, only to have an issue with it almost immediately. We were told it was only a minor issue, yet somehow it took two months to fix.

What made the experience even worse was the attitude of the staff. We found them extremely rude, unhelpful and dismissive whenever we tried to get answers about what was happening. When you purchase something brand new, you expect any problems to be handled professionally and within a reasonable timeframe — especially when the problem is supposedly minor.

Waiting two months for a repair on a brand-new scooter, while dealing with rude customer service throughout the process, is completely unacceptable. Based on our experience, I would not recommend Scooter hut.

Dani is wonderful! She replied within minutes to my inquiry and was so easy to deal with. A really lovely person, credit to the business

Nice customer services, Dani helped me a lot with complicated requests and he is nice guy.!

The charger failed, and Scooter Hut replaced it promptly.

What made my experience great? A person named Dani. Sorted everything out for me without any drama. Clear communication and reassuring. Hands down awesome work from Dani.

If I could give Scooterhut (more specifically the legal entity Flux Motion Pty Ltd) 0 stars I would. The most misleading and deceptive company I have every had the displeasure of dealing with. Purchased an Inmotion Air Pro from them in around March 2024. Used sparingly and in August 2025 (with only 532km on it) it suddenly died. At the time Scooterhut had closed down and so I contacted Inmotion. They agreed to cover the parts under warranty. Around this time Scooterhut reopened and Inmotion advised that Scooterhut would take over and would cover them under warranty instead. Took it in to Scooterhut Balcatta. Provided copies of all correspendence with Inmotion. Representations were then made by 2 of their employees (Sarah who I gather is the instore manager and Riley) that they would attend to it and cover it under warranty except the labour component ($49.99). They said all good and no need to stress. I didn't need to do anything further. They would just need to wait on parts. I chased up via phone every 3 weeks. Kept being told the same story by the Scooterhut Balcatta staff. Then suddenly in February 2026 I get a text message saying that I needed to authorise repairs at a cost to me of $800. For context this was approximately the same price as buying the Scooter new). I thought this must have been a mistake so I contacted Scooterhut Balcatta. They confirmed it was the case and I would need to contact their head office. I did this. I had to provide all the backstory again. Commitments made verbally by Dani that 'don't worry. It will all get sorted out'. Dani then confirmed they would not cover anything prior to 1st July 2025. I said your employees made these representations AFTER 1st July 2025. Fell on deaf ears. Got the run around repeatedly pretending to care but I think just a tactic hoping I would let it slide. I then back to Inmotion who again confirmed Scooterhut should cover under warranty. Told them Scooterhut was refusing to and got them to agree to cover one of the parts (the other part Scooterhut had in stock). I contacted Scooterhut and said that all they had to do was cover the other part and install. They refused. I think again expecting me to drop the issue. Anyway I'm not going to. I am going to lodge proceedings in the Magistrates Court of WA. Absolutely ridiculous the whole experience. You really couldn't read about it. Has wasted so much of my time and caused me so much stress. I am a patient and reasonable man but as a matter of principle I will not be letting this go. DO NOT PURCHASE FROM THIS COMPANY. NO MORALS NOR INTEREST IN DOING THE RIGHT THING BY CONSUMERS.

Purchased a Pure Electric Scooter, online ordering was easy and scooter was delivered without incident or damage. I had some issues a couple of months later and reached out to Scooter Hut for support, the response was fantastic. Their responses were fast and helpful and ultimately allowed me to diagnose and fix the issue.

I ordered a cable for my scooter and having received it 2 weeks after I ordered it, I installed it - but no instructions were provided. The cable did not perform and unlock the speed, and when I raised this with them, they said that I had an EU scooter and it wouldn't work with an EU scooter. I asked for a refund, and they said that they wouldn't honour a refund due to the cable being installed and used.

Great customer service and speedy delivery! Very happy with my new scooter.

Dani was so helpful to ensure my scooter was shipped quickly as it is for a present. She went above and beyond to ensure a smooth process which was much appreciated. Phone calls and emails answered quickly - the online experience was trouble free. Thanks Dani !!

ScooterHut team are very professional offering a wide range of quality products and services, easy to navigate website to make your next purchase a breeze , very friendly knowledgeable staff that can answer your questions extremely fast and if you are interstate like myself there shipping services are reliable and efficient.
Need peace of mind with a business that backs there products 100% ? look no further you are in the right place . Thanks again very happy customer !

Absolutely amazing customer service. Was such a big help when needing to change over a scooter to receive in time for my sons birthday. Highly recommend scooter hut.

Absolutely fantastic customer service. Would absolutely recommend this company.

Took my one month old scooter back to Scooter Hut Balcatta to have the break lever repaired end of January. It’s now end of March and they still can’t tell me when they might get the parts (I’ve seen on eBay for less than $40). I had to drive to the store as the phone is off the hook. SMS takes you to an internet page which just says they are waiting on parts. How long will this go on? Reading other reviews I feel it’s not coming back. I went to a bike shop to buy another scooter recently as a result. Stay clear of this company. They don’t have the parts or customer service that they claim. Go to a bike store instead.

The team was amazing. Communication was fantastic. A friend purchased 2 scooters a few years ago, so I came here too.
Cant fault anyone even in store, the staff were helpful & very knowledgeable.
Highly recommend. A+++

Stay away from ScooterHut. Booked in Jan 27, 2026 Balcatta store for repair to stem, clip, under plate and rear fender. They don't know when they will arrive. Last week (2 months) I was told they are waiting on two parts (clip and rear fender). I ordered the clip and fender on Amazon and then called Scooterhut to ask when I could pick up my scooter. It was then I was told the stem had not been fitted etc. Complain? to who? Ollie at the store says there was no manager so the 'Technician' will def call me on Monday. Guess what? It's now Friday - no contact, no scooter no delivery date.

Super helpful with advice on scooter maintenance. After seeking help from other establishments and not being able to get answers to my problem, Scooter Huts advice was sport on, quick and easy. Thanks to the team!