Fraudulent company, refused to email me a return label due to the red light wrap not being big enough to use for the body and too big to actually wrap around abs as intended. I finally threatened to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but... Se mer
Företaget har svarat
Is a well made product. Instructions are cogent yet complete. Well packaged. Comfortable if loose fit. More settings than I expected. Price is very reasonable considering quality. I have only used the... Se mer
Företaget har svarat
Advertised by “Retexes” on FB as a Cold Laser Therapy device for the shoulder. Delivered in a Scienlogic box, Red Light Therapy, not Cold Laser device! So false advertising. The shoulder harness... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.
Kontaktuppgifter
Room 205, No. 2, Fifth Street, Xie Village First Industrial Zone, Zhongcun Street, Panyu District, Guangzhou 205 Guangzhou, 511495 Guangdong, 511495, Guangzhou, Kina
- official@scienlodic.com
- scienlodic.com
3,3
Medel
124 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am enjoying my Hair Growing Cap
I am enjoying my Hair Growing Cap! I am seeing small hairs filling in my bald spots! Great product!!!
1 april 2024
Svar från Scienlodic
That's fantastic news! We're thrilled to hear that our Hair Growing Cap is already showing results for you. Thank you for sharing your experience, and please don't hesitate to reach out if you have any questions or need further assistance. Keep enjoying your journey to healthier, fuller hair!
Product arrived punctually and in good…
Product arrived punctually and in good condition.
29 mars 2024
Svar från Scienlodic
Thank you for sharing your experience! We're delighted to hear that your product arrived on time and in excellent condition. If you have any questions or need further assistance, please feel free to reach out to us. We appreciate your feedback and hope you enjoy using your product!
I have not received my order yet.
1 mars 2024
Svar från Scienlodic
Thank you very much for your comment.
We have received your email. And follow up on your order as soon as possible. Our system will process your order as soon as possible after receiving it.
At present, your package has been delivered. Under normal circumstances, our package will arrive within 5-7 days. If you have any further questions please feel free to contact our customer service team: official@scienlodic.com
Svar från Scienlodic
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our product and that you had a wonderful experience with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support!
Good company
After two weeks of using my red light therapy pad, I had a problem with it. The company responded very quickly and fix the problem.
27 februari 2024
Svar från Scienlodic
We apologize for the inconvenience you've experienced with your red light therapy pad. Your satisfaction is important to us, and we're committed to resolving this issue for you. Please reach out to our customer support team with your order details, and we'll arrange for a replacement pad to be sent to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
C9p review
I did a lot of research before buying after a friend of hers let me try her LED wand (different brand). I chose scienlodic because they’re transparent about their product’s specifications. If I buy a product, esp if it’s $100, I want to know it’ll be effective (in my case for acne). There are lots of other products out there that won’t tell you the wavelength you’re getting and are also a LOT weaker than this one (meaning longer treatment time).
Very happy with the results. Taking 1 start off because the shipping took absolutely forever (like 2 weeks at least) coming from E coast to Midwest USA.
One thing that’s not clear that they should update is the differences between the models C12p vs C12r - is it just that the colors are different?
23 februari 2024
Svar från Scienlodic
Dear Carrie Kim,
Thank you very much for your thoughtful feedback. We truly appreciate your trust in Scienlodic and are thrilled to hear that our LED wand has delivered the desired results for your acne treatment. Your satisfaction is our top priority, and we're committed to transparency regarding our product specifications to ensure you can make informed choices.
Regarding your question about the differences between the C12p and C12r models, we want to assure you that there is no functional disparity between the two. The only variance lies in the colors they offer.
Once again, we're grateful for your feedback and for choosing Scienlodic for your skincare needs. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Warm regards
Bonnie
Svar från Scienlodic
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that all three products from our company have proven effective for you. Providing high-quality skincare solutions at a reasonable price is at the core of what we do, and knowing that our products have met your expectations means a lot to us.
Your satisfaction is our ultimate goal, and we're dedicated to continuing to deliver products that make a difference in your skincare routine. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help in any way we can.
Thanks again for choosing our products. We appreciate your support!
Warm regards
Bonnie
Pain relief
Everything was great. Only gave 4 stars because I think they need more instructional information so you are using this product most efficiently.
18 februari 2024
Svar från Scienlodic
Thank you for your feedback! We're glad to hear that you found our pain relief product helpful. We appreciate your suggestion about providing more instructional information, and we'll definitely take that into consideration to improve our product for our customers. If you have any further suggestions or questions, please feel free to reach out. We're here to help!
The manual needs to be improved
The manual needs to be improved, it tells you how to use the controller, but there isn’t any description for what each setting works best for
26 februari 2024
Svar från Scienlodic
Dear Customer,
Thank you for sharing your feedback with us regarding the manual for our product. We truly appreciate your insights as they help us enhance our offerings and improve the overall customer experience.
We understand the importance of providing comprehensive guidance on how to utilize our products effectively, and we apologize for any inconvenience caused by the lack of detailed descriptions for each setting in the manual. Your feedback has been duly noted, and we are committed to enhancing the manual to include specific recommendations on which settings work best for different purposes.
If you have any further suggestions or questions, please feel free to reach out to us. We're here to assist you every step of the way.
Warm regards
Bonnie
My head started to get some bumps snd…
My head started to get some bumps snd too itchy. I am wrapping it up and send it back for the refund!
18 februari 2024
Svar från Scienlodic
We're sorry to hear about your experience and the discomfort you've encountered. Your satisfaction is our top priority, and we want to ensure that you're completely satisfied with our product.
It's important for us to address any uncommon experiences to ensure the satisfaction of all our customers. While we regret any discomfort you've experienced, please know that this isn't a common occurrence with our product. Your feedback helps us identify areas for improvement, and we're committed to providing high-quality products and excellent service.
Please initiate the return process, and once we receive the item back, we'll issue a refund promptly. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We appreciate your understanding and apologize for any inconvenience caused.
Does not help my pain at all even…
Does not help my pain at all even though I use it 5 times a week. Have used both 660 and 850 settings. Want to know how to return it and get my money back. I have to return it for this reason, I expected it to help. Sincerely, Cheryl Degnan
18 februari 2024
Svar från Scienlodic
Hello Cheryl,
Thank you for your review and trust. You ordered this product half a month ago, and I believe it has been used by you for a week. Although red light therapy is not a quick fix, we respect whatever decision you make.
We have informed you of the refund process via email; please check it.
Many thanks!
Svar från Scienlodic
Dear Customer,
Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback and want to ensure that your satisfaction with our product is paramount.
We understand that weight loss can be a complex journey, and while our product may be a part of your overall wellness routine, individual results can vary based on various factors such as diet, exercise, metabolism, and lifestyle habits.
We're here to support you in achieving your health and wellness goals, and if there's anything specific you'd like assistance with or if you have any questions about how to optimize your experience with our product, please don't hesitate to let us know. Our team is dedicated to helping you get the most out of your journey towards a healthier lifestyle.
Thank you again for sharing your feedback with us. Your input is invaluable as we strive to continuously improve and provide the best possible products and support for our customers.
Warm regards
I like my mat!
Fast shipping. The mat looks great and seems sturdy. Easy set up and use.
25 januari 2024
Svar från Scienlodic
Thank you for your feedback! We're delighted to hear that you're enjoying your mat and that you had a positive experience with our fast shipping, setup, and use. Your satisfaction is our priority, and we're glad that our product meets your expectations. If you have any questions or need further assistance, please don't hesitate to contact us. We appreciate your support!
Neck pains
So far it has given me some relief on my neck pains . I have been doing it daily for the last 2 weeks . Fingers crossed it will get rid of my pain eventually .
3 januari 2024
Svar från Scienlodic
Thank you for sharing your experience with us! We're pleased to hear that our product has provided you with some relief for your neck pains. Consistency is key, and we're hopeful that with continued use, you'll experience further improvement in managing your pain. If you have any questions or need additional support, please feel free to reach out to us. We're here to help and wish you the best on your journey to pain relief!
Confusion good customer service
Paid for the order told it was cancelled due to stock. Then I had to request another order. Got another email saying the order was cancelled but the item arrived a few days later. Poor instruction manual. Don't know if I'm using it correctly.
29 december 2023
Svar från Scienlodic
Thank you for sharing your experience with us. We apologize for the confusion and inconvenience you experienced with your order. We understand the frustration of receiving conflicting messages about your order status and the lack of clarity with the instruction manual. Your feedback is invaluable to us, and we will use it to improve our processes and product information. If you have any questions or need assistance with using the item, please reach out to us. We're here to help ensure you have a satisfactory experience. Thank you for your patience and understanding.
Everything was in the box and it seems…
Everything was in the box and it seems that it is good quality. However, there are no instructions that come with it. It does not explain how to use the product at all. Do you use it against your body with clothes on or without clothes, what do the different settings for, how often should you use it? It has been a guessing game for me.
28 december 2023
Svar från Scienlodic
Thank you for your feedback! We're glad to hear that you received everything in the box and that you find the product to be of good quality. We apologize for the lack of instructions provided. We understand how important it is to have clear guidance on how to use the product effectively. We will work on improving our instructions to provide better clarity on usage, including whether to use it against your body with clothes on or without, the purpose of different settings, and recommended frequency of use. In the meantime, if you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure you have a great experience with our product. Thank you for bringing this to our attention.
The buying experience was fine received…
The buying experience was fine received in a timely manner. The product takes a few weeks to work so I cannot comment on the actual products effectiveness.
18 december 2023
Early phase review
This review is for early phases. Delivery was timely. Product is easy to use and the treatment tracking tool is handy. I have only used for a week, so no real outcomes to report yet.
26 december 2023
Svar från Scienlodic
Thank you for your feedback! We're pleased to hear that you had a smooth buying experience and that your order arrived in a timely manner. We understand that it may take some time for the product to show its effectiveness, and we appreciate your patience. If you have any questions or need further assistance while using the product, please don't hesitate to reach out to us. We're here to support you throughout your experience with our product. Thank you for choosing us!
Good customer service and quality product…
Their product seems to be very well made and the customer service has been prompt and friendly.
My mom's foot swelling has gone down and she can fit in her shoes thank you:)
19 december 2023
Svar från Scienlodic
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our product and that our customer service has met your expectations. It's wonderful to hear that your mom's foot swelling has improved, and she can fit into her shoes comfortably again. We're glad to have been able to help! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!
Great Budget Minded Photon Therapy
I found this to be less expensive than others I researched. I like the fact that it has more than just the red LED lights and is easy to use. It is comfortable to wear and seems well made.
20 december 2023
Svar från Scienlodic
Thank you for your feedback! We're delighted to hear that you found our photon therapy device to be budget-friendly and effective. We're committed to providing high-quality products at affordable prices. We're also pleased that you appreciate the additional features and ease of use. Your satisfaction is our priority, and we're glad to hear that the device is comfortable to wear and well-made. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.