Schwank Grills Omdömen 

564
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... Se mer

Betygsatt 5 av 5 stjärnor

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Se mer

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Betygsatt 5 av 5 stjärnor

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Se mer

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Betygsatt 4 av 5 stjärnor

The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there... Se mer

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Företagsinformation

  1. Grill
  2. Försäljare av grillar

Om Schwank Grills

Skrivet av företaget

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

564 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(564)

42 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

How about just being honest about the…

How about just being honest about the order time frame? As far as I know this order will arrive at some point in 2025.... maybe. Thats a problem when your customers are paying +$1200 for a grill and we get a thanks for your money and radio silence.

14 december 2024
Logotyp för Schwank Grills

Svar från Schwank Grills

We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly.
When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons.
We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.

Betygsatt 5 av 5 stjärnor

This is what made my experience......

What made my experience great is that over the weekend you were sold out of the bonus package for the Schwank. When logging in today, we saw that it had been restocked. You've made my husband's Christmas. Thank you!

23 december 2024
Betygsatt 5 av 5 stjärnor

The son who has everything including a Birthday 3 days before Christmas

Well I felt like something’s were misleading in their advertisements but it’s that time of year. I had a hard time getting in touch with anyone but my message was returned within Hours. I was disappointed that the grill was not available to ship out with in 48 hrs as indicated. I already made my purchase, I was offered a refund but I decided to pay extra for quick delivery. My son has a BDay on the 21 of December, so I was glad we could resolve the matter. I know he really wants this grill.

18 december 2024
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Svar från Schwank Grills

Hi Susan, thank you for your feedback. We’re glad we were able to get things sorted so your son could enjoy his grill for his birthday. We appreciate your patience during the busy holiday season, and since then we’ve worked on improving our shipping times to help avoid delays. Happy grilling!

Betygsatt 5 av 5 stjärnor

Amazing product

Amazing product. Restaurant quality steaks and so easy to use. But one of the most impressive things is the build quality and the ability to put all the cooking surfaces in the dishwasher. It comes apart and goes back together so easily. Perfectly engineered and wonderfully overbuilt.

18 december 2024
Omdöme utan inbjudan
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Svar från Schwank Grills

Hi Kelley, thank you for the thoughtful review! We’re thrilled to hear how much you’re enjoying the build quality and ease of use, making cleanup simple is a big priority for us. It’s great to know the design and performance are delivering the results you were hoping for. Happy grilling!

Betygsatt 5 av 5 stjärnor

Just buy it

Great grill. You can cook a steak in less than 5 minutes. It's pricey but worth every penny. Safer than a traditional grill that has the heating elements under the food because there less chance for flare ups.

13 oktober 2024
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Svar från Schwank Grills

Hi Robert, thank you for sharing such a strong recommendation! We’re glad to hear you’re enjoying both the speed and the added safety of your grill. The technology we use is the same as what’s found in top steakhouses around the world, so it’s great to see it making an impact at home too.

Betygsatt 4 av 5 stjärnor

Wonderful grill but not worth the stand package

Wonderful grill. Incredibly happy with the performance. However not so happy with the stand. I had believed it was a custom stand designed for the Schwank Grill. It’s an overpriced third party product. This should be more predominantly disclosed so other buyers don’t make this mistake. I could easily get a third party stand that would suit my purpose much better at a better price. Feel like I was cheated a bit on this as I only buy bundles like this if they are custom and designed for the core product. Anyways too late.

10 oktober 2024
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Svar från Schwank Grills

Hi Steve, thank you for your review and for highlighting both what you enjoyed and where we can do better. We’re glad to hear you’re happy with the grill’s performance. Regarding the stand, it is provided through one of our partner brands as part of the bundle, but we understand how this may not have been as clear as it should have been. Your feedback is very valuable, and we’ll be taking it into account to make sure future product details are communicated more clearly. We appreciate your input and thank you again for choosing Schwank and happy grilling!

Betygsatt 1 av 5 stjärnor

Left scrambling for a gift

My order had sat in 'processing' for over a week so I reached out to customer service for an update, as this was a Christmas gift and I wanted to confirm whether I needed to make alternate arrangements. I got a prompt response with the standard 'high volume of orders, we're working on it'. When I replied again to ask specifically if this order would be shipped/delivered in time for xmas, the response was "I’m not sure at this point if it will ship before Christmas. We're working as fast as we can". I would expect if a company who ran a holiday promotion for gifting, cannot fulfill orders in time for their product to be gifted for said Holiday, they would have communicated such so people weren't wasting their time (and money) and risking a hefty disappointment come Christmas morning. I'm now $$ and left scrambling for a plan B. Not the experience I was hoping for this holiday. Really disappointing.
Updated - while I appreciate the response to this review, a ‘free item’ (grill cover) was offered for the inconvenience, but was never actually included in the shipment once I received the grill 3 months later. Disappointment remains lol.

1 december 2024
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Svar från Schwank Grills

We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly.
When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons.
We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.

Betygsatt 5 av 5 stjärnor

The product showed up in two boxes and…

The product showed up in two boxes and the video helps walk you throw each step of the way. It is a lot of pieces and you will want to have own hex style screw driver but the finish product was worth the assembly time. Took about 3 hours.

7 oktober 2024
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Svar från Schwank Grills

Hi William, we appreciate you taking the time to share your detailed feedback. It’s great to hear the assembly guides made the process smoother and that the finished grill lived up to your expectations. We know setup takes some effort, so it’s always rewarding to know it pays off once everything comes together!

Betygsatt 5 av 5 stjärnor

People who love food must have this grill !

Many thanks to Andrew for helping me to complete the order process ! This is a Christmas gift for my son who loves beef steaks. With this grill, he completes his equipments, therefore, we won't need to go any steak house any more! Thanks, Andrew!

2 december 2024
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Svar från Schwank Grills

Thanks so much Yili! We know you are going to love it!

Betygsatt 5 av 5 stjärnor

Great website

Great website, clear product info, informative videos.

2 december 2024
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Svar från Schwank Grills

Thank you so much for the kind feedback Michael!

Betygsatt 5 av 5 stjärnor

Customer service is excellent

Customer service is excellent. They’ve actually worked proactively to insure my order was correct and I did not ordered items which were already included.

29 november 2024
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Svar från Schwank Grills

That you so much Gisselle! Feel free to contact us anytime!

Betygsatt 5 av 5 stjärnor

Grilling is Life!

This grill has not only made my food taste better but it’s made my life better. I can’t wipe the smile off my face while I’m cooking!

22 november 2024
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Svar från Schwank Grills

Thanks Austin! So happy to hear that you love the grill!

Betygsatt 5 av 5 stjärnor

Awesome product

Awesome product! A little learning curve to get burgers and steak to your preference, but once ye get dialed in they are perfect. "If you have the means, I highly suggest you get one"-Ferris Bueller

9 oktober 2024
Omdöme utan inbjudan
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Svar från Schwank Grills

Thanks so much Timothy! Once you get used to it, it's much easier than any other grill!

Betygsatt 5 av 5 stjärnor

Great Quality Grill

High Quality piece of grilling equipment, 62 pounds, rugged and well built. Totally portable as well. Raise the grate up to the top to Sear the steak like a high end steak house and leave the inside however you want, Remove after searing 1 to 2 min for rare, lower and leave on longer for med to well done. once you get the timing down it could not be easier. High Quality build.

19 november 2024
Omdöme utan inbjudan
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Svar från Schwank Grills

Amazing! So happy to hear that you love it Steven!

Betygsatt 5 av 5 stjärnor

Such an amazing grill and the quality…

Such an amazing grill and the quality is unmatched. The grill comes fully assembled and ready to go. Schwank put so much thought into this grill that any beginning cook can make perfect steaks, seafood and chicken. I prepared Filet's the first night we received the grill and my wife said it was better than any high end steakhouse we have eaten at. This grill is absolutely worth the money. Buy it now.

18 november 2024
Omdöme utan inbjudan
Logotyp för Schwank Grills

Svar från Schwank Grills

Amazing! So happy to hear that you love it Matt!

Betygsatt 4 av 5 stjärnor

grill handle

just wanted to purchase another grill handle

7 november 2024
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Svar från Schwank Grills

That's great! Always comes in handy to have an extra one!

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