I placed an order for 3 different perfumes and was sent one bottle of one perfume plus 2 bottles of the second perfume instead. I contacted the company with a photo of the incorrect order and they sen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So, I ordered some sample sized colognes from ScentDecant so I can try to find a higher end cologne that compliments my natural baseline body scent. The sample size themselves are perfect for this.... Se mer
I ordered a few samples and a travel size scent . Wanna say that all the scents performed well , also would like to add that I did expedite shipping and I’m literally across the country from their hea... Se mer
Great experience! I ordered a sampler and one of the atomizers did not work properly. I notified customer service and they worked with me to resolve the issue promptly and to my satisfaction. Addition... Se mer
Företagsinformation
Skrivet av företaget
SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Kontaktuppgifter
17281 Eastman, 92614, Irvine, USA
- help@scentdecant.com
- scentdecant.com
Har besvarat 7 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing Company!
I had placed an order for a cologne and noticed how much cheaper it was compared to the department stores. I ended up getting the wrong scent but the problem was fixed immediately as the correct one was shipped the next day. Amazing customer service!
Spectacular products and spectacular service
Spectacular products and spectacular customer service. Order got lost and was replaced without incident. Always love the scents and the ability to try new products without buying the whole bottle. I also love the fact that it isn’t based on a subscription. Scent decant is the best
Amazing customer service
Amazing customer service! I had just a slight minor issue and they corrected instantly. I believe this company always goes above and beyond for every customer they have! I wish other companies can learn from them!
Love them and will be sure to order again and again!! 😊😊
Great customer service!
Great prices, early arrival
Great prices, used a free shipping code. Ordered a bunch of .99 sample vials. Recieved them earlier than expected during the Christmas rush. They came v in a cute little bag!
Great Customer Service
From ordering to shipping the process was swift. The order was delivered faster than expected. There was an item missing, however, within hours of mentioning this the team got me a replacement organized to be shipped out as today is Christmas eve. Talk about amazing stuff. No hassles, no issues.
Completely inauthentic scents!!!
Completely inauthentic scents!!!! Do not waste your time or money. There are no refunds. I ordered five samples and they were all garbage. Smelled completely like rubbing alcohol! They were also all placed together in one small drawstring pouch, so even if they had smelled differently, there was no distinguishing the difference between them when they arrived.
A++ CUSTOMER SERVICE
After 2 of my 4 samples got broken by the mail carrier, Scent Decant stepped in and replaced the 2 broken ones based on a simple image and delivery receipt. Unexpected and unnecessary to do, but they did anyway... the sign of a fantastic customer service department. Will be a lifelong customer
Excellent Customer Service
I had some bottle leakage in my package and they very quickly and graciously resent the affected bottles. Shipping was also quicker than expected! Thank you so much
Great products and great customer…
Great products and great customer service!
Very quickly responded to an issue I…
Very quickly responded to an issue I had with my order and immediately fixed the problem
Great costumer service
Great costumer service. I messed up my address and they got it fixed within a couple hours. Definitely coming back to order more
GUCCI RUSH Sample
Sent my sample of Gucci Rush and had a bit of an inconvenience. They immediately fixed the problem, customer service was FAST and UNDERSTANDING!! Even on a holiday weekend! I will be making future purchases! 10 out of 10
Quick shipping
Quick shipping, good communication and pricing. They were quick to fix an incorrect order and send out a new shipment free of charge.
Seamless process
Seamless process. Scentbird who? I’ve found my new place to try colognes before buying the whole bottle and customer service is top tier!
I got exactly what I was wanting
I got exactly what I was wanting, and it is the real deal. Good communication, as well.
Absolutely one of the most honest…
Absolutely one of the most honest companies who stand behind their customers and earn their reputation of success while leaving an impressive mark in the perfume world!!
Definitely recommending this company to my friends and family!
Great job with my order!
All of my scents as ordered were wonderful. Very prompt shipping. Had trouble with one dispenser and customer service did an amazing job and helping me get the product right!
The post office lost my order
The post office lost my order. Scent Decant is replacing my order free of charge. That is excellent customer service
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