I placed an order for 3 different perfumes and was sent one bottle of one perfume plus 2 bottles of the second perfume instead. I contacted the company with a photo of the incorrect order and they sen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So, I ordered some sample sized colognes from ScentDecant so I can try to find a higher end cologne that compliments my natural baseline body scent. The sample size themselves are perfect for this.... Se mer
I ordered a few samples and a travel size scent . Wanna say that all the scents performed well , also would like to add that I did expedite shipping and I’m literally across the country from their hea... Se mer
Great experience! I ordered a sampler and one of the atomizers did not work properly. I notified customer service and they worked with me to resolve the issue promptly and to my satisfaction. Addition... Se mer
Företagsinformation
Skrivet av företaget
SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Kontaktuppgifter
17281 Eastman, 92614, Irvine, USA
- help@scentdecant.com
- scentdecant.com
Har besvarat 7 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great fragrances and costumer service
Great fragrances and costumer service! My first order arrived empty (due to USPS issues) but after contacting the costumer service they promptly responded and sent me another order for free!
I love the fragrances and I’ll come back to order more!
Look no further
Look no further! This is a GREAT way to sample over-the-top expensive perfumes. No need to make a major investment unless you just love the way it reacts on YOU! How many times I've loved a perfume on someone else and then not liked it at all on myself and the way it reacts with my chemistry. GREAT customer service and amazing products. Already ordered a second 'batch' and looking to fill my 3rd order! VERY impressed and HIGHLY recommend!
no smell whatsoever
I ordered a sample of Baccarat rouge 540. I didn't realize I had ordered this from them over a year ago. I thought my first order was with a different company. Both times I received this sample, it had no scent whatsoever, except for rubbing alchohol. They said I could return it for another sample, but I would have to pay for the return,which would be more than the cost of the sample. They charge a $1 surcharge on each order for shipping falsely advertise products.
I just received my first order from…Scent Decant
I just received my first order from ScentDecant. I ordered 12 samples of the most popular fragrances. I am beyond pleased, The decanters are full, labeled and packaged beautifully. They all came together in a beautiful velvet pouch and are authentic brands. I use some of these brands and can tell they are the real thing. I received a coupon for the next purchase and am ready to order more. This is my fragrance headquarters!!
Amazing customer service
Their product selection and prices are amazing, we all know that. I just found out their customer service is equally amazing. My package got lost in the mail and they issued a resend as soon as the alloted time expired for the original package. They stayed in constant communication throughout the ordeal and never gave me any trouble at all. I will remain a loyal customer.
Great Customer Support
had a problem with receiving my order and the customer support was very helpful with assisting me and had quick communication along the way.
Great for New Scents and Customer Support!
Loved the ability to buy a group of samples and when one sample arrived damaged, customer support was quick to send another one once I showed proof of the damage. Very happy and would use again to try new colognes!
Holding out hope but still waiting
Still waiting on my products. After inquiring it appears the package is held up at a post office. Editing my review to reflect that I did receive a response.
I love the scents my husband and I get…
I love the scents my husband and I get from scent box. Even when I had an issue with my delivery they worked with me to resolve it with no issues.
Fixed!
They mistakenly sent me the wrong sample and immediately upon notification sent out the correct one.
Great service
Great service correcting a shipping error. They were very courteous and responsive!
Sandra C.
I've had a great experience with this…
I've had a great experience with this company! They are prompt in their delivery. Their customer service is very responsive. I will continue to order fragrances from them!
The shipment was smooth and the…
The shipment was smooth and the fragrances good great for sampling
Beware - Potentially Fraudulent Product
EDIT: They let me return the perfume without issue. However, I had to cover the return shipping.
Beware: In my first order from ScentDecant I received a leaking and dubious-looking bottle of Replica: "By The Fireplace" perfume. But the perfume in the bottle smelled nothing like Fireplace. Both my wife and I could confirm this, and she's ordered the same scent for years.
I won't speculate how culpable Scent Decant may have been, but I most certainly received a defective or possibly fraudulent product.
This was a rough experience, but since I could return it without too much hassle I adjusted my review from 1 star to 3 stars for their honesty. I will not, however, try purchasing from them again.
Amazing experience ordering from them
Amazing experience ordering from them! Will absolutely do it again. Customer service goes above and beyond!!
Very helpful and service friendly easy…
Very helpful and service friendly easy to buy.
Very Helpful!!!
Very helpful, one of my orders was missing and they sent another free of charge.
Return buyer
Return buyer. Everything as described, great service. Once had a broken 1ml sampler, that they quickly took care of and sent a replacement
Great service!
My order experience was great! I ordered a product that had sold out, and I was promptly notified and reimbursed. The customer service rep was extremely helpful. I lived my order i received and I will ordering again in the near future!
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