ScentBox, Inc. Omdömen 315

Cancelled before 1st shipment due to rude Comms from customer service to really basic, polite questions. Need to learn how to speak to customers.

Sent the wrong fragrance in the first months subscription.

The customer service is over the top! On my first order I messed up on the order, I sent an email of my concerns and they responded within 5 minutes telling me that they had already processed all three of my platinum orders but would be happy to send out the other two, including the 2 that were already processed! This company cares about the customers, and has the greatest customer service you could ask for!

From barely knowing about the company to becoming an active investor in Its product, really great in choices with perfect picks for me as I am reaching my soft girl era .

The scent profiles and customer service are great

** scam Very unprofessional
I purchased and ordered Baccarat Rouge , you charged me instead for this Basic membership , which I was not aware off and sent me instead a different perfume.
Very misleading !!
Very unprofessional and poor customer service
Although the amount is extremely trifle but I will dispute the payment through my bank and I strongly advise
all other affected customers
by this scam to do the same to stop it !

amazing customer service! So far I've had two monthly orders and seperetalely ordered small samples of different perfumes and all was great.and their perfume dispensers are gorgeous and comes in different color everytime!

I have just signed up to Scentbox for the first time. When I checked my Halifax account I had been charged 2 additional bank fees for non UK transactions. No where on their website does it state that there would be an additional cost to you via your bank for it being a USA company. Avoid as its misleading consumers

Went to edit my account and noticed my current password was shown to me in plain text. This means that they are not hashing stored passwords. Hashing is a one way process so if they did it they would have no way of displaying my password back to me. Storing passwords unhashed is extremely negligent. Even if they do not suffer a data breach, storing passwords unhashed means any of their unscrupulous employees can find out your password. If you re-use passwords this is a huge security flaw. I let their support team know and instead of acknowledging the issue they just claimed that their website has "military grade" security, thus the name and shame.

The way the website is designed is just bad, it feels like it’s from 2007. It’s misleading in the way that i went to a specific colognes page on their website and selected “0.27 oz subscription” thinking it would sign me up for the correct subscription level and have that as the first scent i received. they sent me a different scent instead and when i reached out to the customer support they blamed the issue on me and was very passive aggressive and rude. wont give a refund. just all around an awful experience and an awful company.

Great customer service, great perfumes, super simple and easy!!

Could be amazing but it’s lacking. Many of my shipments were late, some by quite a bit. This didn’t work well for me because I didn’t have a back up. I was using this service to try to find some new scents to purchase full sizes of. I would have kept my subscription but it was beginning to get more than a little frustrating & their customer service is very hit or miss.

10/10 Service, Love how affordable it is, and quick shipping as well, Will be using this consistently

Huge selection of perfumes to choose from, good price and value for the amount of product you get. They make the exchange process very easy if you choose a perfume and don’t end up liking it. I work and go to school full time, so I don’t have time to go try out perfumes before I buy a large size of them and I’ve tried to buy blind, which hasn’t seemed to work out for me. I love that I don’t have to leave my house to try different ones and there’s a months supply of each one, plenty of time for me to decide if I like something enough to buy a bigger bottle.

Presentation is wonderful! Lots of amazing choices as well. The Scent Bros truly care about their customers and ask for personal feedback and how you’re enjoying your experience. I am very happy with ScentBox.

My initial experience with Scent Box has been excellent. It was easy to get started, and offered a great initial price. My wife and I got our first delivery on time, and it was great. The atomizer seemed to be of good quality, and there is a very decent amount of product. I am 40 sprays into my 125 spray claim, and it feels like there is enough left to make it right up to, or very close to the 125 sprays (30 days) advertisement. I already received an e-mail asking about our experience, and surprisingly received a reply to my response. Scent Box really does seem to be making an effort to offer a great business. I plan to continue our subscription into the future.

Second order of my subscription was late by almost two weeks and definitely isn’t Black Opium. Not worth the money. First scent was something for my husband that I wasn’t impressed by either. No way these are authentic fragrances. They smell like any perfume from any generic brand.

Absolutely ridiculous. I clicked Valaya when I first subscribed, didn’t get a notification… I emailed and they said I didn’t choose a scent. They said they will send the editors pick this month I said okay 🤷‍♀️

Mate. Tell me why I paid £7.49 for 8ml of Britney Spears fantasy when a FULL 100ML BOTTLE is £11 💀💀💀and the shipping took more than 2 weeks

What an absolute joke 😂 avoid at all costs. Use TFS or another site.

My experience with Scent Box has been so great! They respond so fast, with any concern I might have about anything. I chose a scent but realized it was in the wrong spot, but I had problems switching it and I emailed them and instantly they responded back with the problem corrected for me. Only issue I have, the delivery time. Being in Canada, takes about 2 1/2 weeks to get to me, but I signed up for notices from the USPS company, so I notified with what is going on always. And the delivery taking time is NOT Scent Box' fault at all. It's reassuring for me. First month/first order, I felt I was emailing them 2 or 3 times a week with worries that something happened to it. They told me not to worry about anything. And when my order showed up in that beautiful gold package bag and the scents, in the perfect little black box, I felt really bad for bugging them. Using their company has been phenomenal and I look forward to the many more months/years that I will be dealing with this great company!! I also received a heart felt email from the owners, Craig and Les, asking me how my experience has been and why they started, Scent Box. They were kind words and it made me feel very appreciated as a customer. Thank you so much, Craig and Les and to Scent Box. Love you, Scent Box 💗
I HIGHLY RECOMMEND, SCENT BOX TO ANYONE WHO WANTS TO EXPERIENCE DIFFERENT FRAGRANCES EVERY MONTH FOR THEIR LIFE PRICES!! YOU CAN GET SOME AWESOME SCENTS WHICH IS SO GREAT!!!