Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Order has been delayed for over 6 months and still have not only never received my order, but has received no update.
I have requested for a cancellation, but have been informed that is not possible even with a 6 months delay.
Finally, customer support emails and requests has been made, but have been either ignored or never addressed. Support has been no help, never providing a update on the order that was placed.
Total scam. I ordered 2 brushes off the Shop application. It’s been close to three weeks with nothing delivered.
Customer service is useless and I was advised that I am not able to cancel my order. Several other emails went ignored without any replies.
Avoid this business at all costs.
I ordered the product in October. Shortly after placing the order, I was informed that shipping would not take 7–10 days as advertised, but approximately one month. Although this was already disappointing, I agreed to wait.
After one month passed and I still had not received anything, I contacted customer service. I was told the product would arrive the following week. It never did.
After three months, I was told that the issue was due to an incorrect phone number, which I know is not correct. Instead of resolving the situation properly, they offered me a 30% discount on my next order.
Considering that I already paid for two sets of toothbrushes and never received anything, I find this unacceptable. I will not order from this company again.
Ordered one and they said it attempted delivery but was unsuccessful. Tried to get in contact with them for a replacement or refund, but got a reply that I will get a 30% discount on my next order?! The first one wasn't even delivered!
Don't fall for this scam!!
Well I ordered a item around 8th December had a email over a delay i replied as long as I get for xmas im ok with that, then had a email around 21st December saying just left China i asked for refund as their was no way of me getting this item for xmas present for someone, I have informed them delivery will be reviewed and will claim money back off card WILL NOT DEAL WITH THIS COMPANY AGAIN
I ordered 2 extra mouth brushes and 2 full mouth tooth brushes. The order was delayed and then it failed to be delivered to the address. I contacted the company's customer service, I use that very loosely! Who informed me my parcel was not delivered by the courier, as the telephone number was missing. They also told me they will not re-deliver or issue a refund. They did offer to give me 30% off another order!!!!!!as a good will gesture!!!!!! So I would be paying another £50 just to receive my order i originally purchased!!!!! I THINK NOT!!!!! THIS IS A SCAM, THE PRODUCTS ARE SHIPPED FROM CHINA! DO NOT EVEN ENTERTAIN THIS COMPANY!!!! Unless you want to be out of pocket!!!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
