Rhino Omdömen 1 694

My mom and I used Rhino/Jetty as a Security deposit option and was informed y rental agent that we prior to needed to sign in person. However, prior to signing in person we put down a whopping $785.00 deposit. We got a call from our brand new low income housing representative that our names had reached the top of the housing waiting list. Rhino/Jetty has refused to refund our deposit because the landlord would not sign off on releasing us from the apartment. We never signed Rhino/Jetty in person. Never got keys. Never moved anything into the apartment. Never did a walk through inspection. Never took possession of the unit at all. Furthermore, we placed our money with Rhino/Jetty, not with the landlord. In the State of Maryland the Real Property Laws clearly state that if NO POSSESSION has been had, we are not tenants and entitled to a full refund. Yet, Rhino/Jetty refuses to follow the dictates of the law. I have written to the BBB but it went nowhere. Therefore, I have filed a Complaint with The State of Maryland’s Attorney General's office. I will sue them in court and recover interest, Attorney fees, and i will personally see that they are not allowed to practice in this state. In short: It is far better to save for your security deposit than to use Rhino/Jetty. They are a nightmare to do business with. NO HUMAN BEING TO SPEAK TO. NO PHONE NUMBER TO CALL. JUST HORRIBLE ALL T H E WAY AROUND THE ROAD.

I’ve been extremely disappointed with my experience with Rhino, especially when it comes to customer service. The biggest issue is that there’s no reliable way to speak to an actual person. You can’t simply call and resolve an issue, which makes dealing with anything urgent incredibly frustrating.

What made things worse was a situation involving my friend. She received a call from someone claiming to be from Rhino, and the interaction was completely unprofessional. The caller used profanity and even called her a “broke motherf*****” as well as other things. On top of that, they started sharing a Social Security number over the phone without even confirming who they were speaking to first. That is a serious privacy and security concern.

Email support is also very inconsistent. Sometimes they respond quickly, but other times it can take a week or more to hear back, which isn’t acceptable when you’re dealing with financial or insurance-related issues.

It’s also hard to take the reviews on their website seriously when the actual customer experience is this poor. Based on my experience, Rhino really needs to improve their customer support, professionalism, and communication. Right now, it feels unreliable and frustrating to deal with.

I got the Layoff insurance which is a scam. There is no one to call to discuss your claim. No portal or claim documents. You wait almost a week for a response from customer service. Despite having all the requested documents and meeting criteria, they would not process my claim.

I had a very poor experience with Rhino and would not recommend them.

I was offered Rhino as a guarantor option. When I clicked the link provided, I was taken through a series of what I thought were odd questions (level of education, etc.) and then shown a “quote.” There was no cost breakdown, no transparency, and no explanation of how the amount was calculated.

I reached out to Rhino for clarification and received a response that simply repeated the same vague language shown on the website. When I followed up again asking for more detailed information, the representative (Katie) explained what a “premium” and “reserve” are in general terms but still did not provide an actual breakdown or explain how my specific quote was determined.

When I asked if I could speak to someone by phone, I was told they do not offer callbacks.

Overall, the lack of transparency, minimal customer support, and unwillingness to clearly explain pricing felt extremely disappointing. The experience came across as misleading — positioning themselves as a helpful solution while offering very little clarity about what you’re actually paying for or why. It honestly felt a bit like snake oil salesmanship.

Thankfully, my leasing agent stepped in, went above and beyond, and helped me resolve the situation without Rhino — so everything ultimately worked out. But based on my experience, I would not recommend this company.

Recently I had to move from one location to another from within UDR rental agency which required me to have enrolled into another Rhino policy.
I had a question and i also needed support in making correction to my policy. This service lack the customer service and satisfaction of knowing that agents are not available. The fact that there is no one available to speak to only via email link that you need to even sign up for is pathetic. I needed to speak to someone at Rhino and instead got an email process to follow from within Rhino website and only to find out from an email by an Rhino agent instructing me to contact my rental agency for all I know it was an AI agent. Not happy at all with the process and lack of customer service Rhino provides. I took me days and back and forth with my UDR agents to find and correct an issue where it could have been simplified instantly by Rhino.

Negative experience.

I spoke to a sales rep and ordered two missing end bar caps for the Khamm bar. The pictures on their website showed the correct caps. They sent the wrong caps and made me pay for £14 shipping to receive and no replacement just an apology and a refund of the product for the screw up.

Poor service.

Customer service is non existent and they are not worth the hassle

I came to Rhino Alignment and they did a great job. The service was fast, professional, and done right. Very satisfied and highly recommend them.

Loss of employment insurance review. It’s a hassle just to get approved and when you do you’ll probably already be evicted and they take forever to process your claim. So on top of being evicted due to their outrageous processing time frame you’ll have an outrageous late charge amount.

Wish I could rate this no stars. This is an absolute scam of a company. I had Rhino security deposit insurance on top of my already paid security deposit, which I am assuming because I had no rental history.

I had made every single of my rent payments on time, paying an additional $250ish annually for security deposit insurance.

The year I planned to move out, having only 5 months living there of that year.. Rhino increased my annual charge to double what I was paying prior years. When I tried to dispute this charge, it was declined.

I do have some wear and tear to the unit that I owned up to, due to having pets. I filed a claim with Rhino thinking as I paid so much into this, that they would cover some of this cost, as even my apartment complex had ALSO believed that Rhino will cover the cost. Little did they know.. This is not the truth.

Lone and behold, I had to do my own research, after receiving a bill in full with the amount that they “covered” with my apartment complex.

The idea of security deposit insurance is a complete scam that you continue to pay into for nothing. My rent statements will more than prove that I paid my rent and on time. But now I owe to a company that I continued to pay annually for, to protect the apartment complex, and not myself.

If I could give negative stars I would!! Property managers and owners do not use this company as your security deposit alternative. They do everything they possibly can to try to not pay your legitimate claims! They cancel policies without your permission and do not notify you so that you cannot file a claim against your tenant! There have been multiple bad experiences over the years with this company. We have very few policies left with them and CAN NOT WAIT to get completely away from them! Run run as fast as you can!!

THE WORST CUSTOMER SERVICE!! We LOST several potential tenants because I could not get an answer on questions. Wouldn't, couldn't tell us why they turned someone down, it was just we turned them down. I absolutely got frustrated with waiting days to maybe get an answer and by that time my emails was for sure showing a lot of frustration. This went on for MONTHS. They finally sent an email saying our relationship was "untenable" and they were ending our relationship. We now just do straight security deposits with our tenants and its easy and we don't have to jump through hoops to get the money owed to us as we have the money in our escrow account. STAY AWAY!!

Don’t even assume you will get help or contact a live person.

While it may seem like a good idea, the execution is severely lacking. As a landlord I wanted to offer this to tenants as a lower out of pocket barrier to entry to their move in costs. Shame on me for trying to be inclusive by way of an insurance company. The process for getting access to the security deposit is non-functional, as in their website does not process the information I am inputting and just gives me error message screens. And what terrible customer support to have no phone number that I can call! So now instead of just informing the tenant that they will not be getting their security deposit back, I am playing email tag with a random zendesk person. Awful user experience and I will never use this service again as a renter but especially as a landlord.

Usually have good experience but my last order was a disaster. I found a promo code on line and it allowed me to order it, apply the promo code but at checkout it rejected the promo code. I contacted customer service (not easy) and they said I couldn’t use it because it wasn’t on their website. I shared my frustration with them and was told a supervisor would follow back with me. They NEVER DID.

I ordered the item regardless and ordered it in silver color. It arrived and was a black finish. When I tried to return it, I was told that I would have to pay return postage…. I said this shouldn’t be the case as it was shipped in error by them. To date, I have not heard back. Every email I send gets an immediate AI generated response but nobody actually follows up.

Generally good products but wow has the customer service gotten terrible. Bottom line is I guess I am keeping something that I didn’t order but I will never order another item.

100% designed to help property owners (mostly taking advantage of lower income individuals). They write feel-good slogans about how they're helping people afford housing... then they're taking a 100% anti-renter position in all claims. You can follow the letter of the law on a contract and they won't go against the landlord. Why? Because they need complexes to accept their policies. They deny too many claims, they'll get dropped. Don't do it.

ABSOLUTELY TERRIBLE EXPERIENCE I have a balance of like $472 I was told that whenever I was ready to make the payment i would have to send an email to do so which I thought was bizarre because why not have an option where customers can pay you as soon as possible I emailed them to clear the balance 2 days ago and still haven't received a response but I did however receive a response asking me not to send so many emails because due to urgency I was pushing to get a response but nothing addressing what I was actually sending the emails for I've never had so many issues trying to pay a bill so yea never ever doing business with this company again

Rhino seems like a great idea originally. It’s a replacement for needing to put a deposit down on a rental. Our monthly rent was $1480. Rhino only required I pay roughly $500 at first to start my lease. I lived at this address for 3 years and had to renew my lease 3 times. Each time I had to pay rhino more money. Now I have paid them a total of $1600. Now that I have moved out, that rental company is unfortunately a scam artists dream. They are claiming I owe them $3400 for “excessive wear and tear.” What they mean by this is that they had to repaint the home, and paid someone $2400 for paint. This claim is auto filed with rhino and the company does not care if you dispute it. You can try. They send an automated response to you about your legal obligations. So this puts me at owing $2790 to rhino to cover my initial deposit amount. I’ve already paid them $1600. But those were only premium fees and don’t apply towards your actual deposit. So I’m out of luck and owe rhino $2790 and the excess $500 to my rental company. THEN when you go to pay rhino your owed balance, the website isn’t user friendly at all. It gives you 4 options to pay it back- total balance, 3 months, 6 months, 12 months. If you try to pay the total balance, they charge you an $83 processing fee. SCAM. There’s a fee for every other option as well. I wanted to pay part of it upfront but it literally will not let you. It makes you choose a payment plan and then there’s no where on the website to even cancel the plan! They don’t have a live chat set up or a phone number. Just an email process that is useless. DO NOT USE THIS COMPANY! I wish I had known 3 years ago.

This is a company that very-much-so focuses on pleasing owners over tenants — fine. But in multiple instances, the team did not act in good faith.

I'll share the most recent example.

I left New York in 2023, and had an outstanding balance. I do not recall if I had paid any of that balance down shortly after leaving New York (which is obviously on me), but after the balance did go unpaid. That obviously also is on me.

But then 1.5 years went by.... no correspondence from either me or them on my outstanding balance.

However, just recently, I remembered that I likely had a balance to pay to them. So I reached out to them and asked them about it, in good faith with the intent to resolve any debt.

They indicated that I did.

I had been traveling out of the country and had not checked my email as much, then not 1.5 weeks later, they indicated that they were sending this to collection because they "hadn't heard from me"... despite them clearly forgetting I owed them anything at all until I reached out.

They do not act in good faith, and as a tenant, I'd recommend thoroughly rejecting any apartment company that seeks to work with them.

This was not the only instance where working with them was difficult — many such examples during my time as a tenant.

Do everything you can to avoid working with them.

Stopped coverage mid-lease, refused to cover security damage claim.