I had a great experience working with Eric. I had a few questions about what heater to go with and ended up going with the Harvia with the WiFi. I appreciated Eric’s honest opinion about all of the he... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased CL5G 4 person sauna from SaunaKits.com after about 8 months of research. My husband and I love the look of the CL5G and assembled the sauna with some extra help from order specialist Kizza.... Se mer
One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Se mer
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Se mer
Företagsinformation
Skrivet av företaget
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Kontaktuppgifter
4,9
Utmärkt
524 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website was easy to use
16 december 2025
Omdöme utan inbjudan
Very nice people
Very nice people. Easy and friendly. No problems.
16 december 2025
Omdöme utan inbjudan
I am still trying to set this thing up. Very poor set up in instructions.
I am still trying to set this thing up. Your instructions, assembly, lack of customer service is a big concern. Now my heater is not working because of a safety switch. It was never packed with. I gotta tell you, the actual sauna is really beautiful putting it together in pieces is a complete and utter disappointment.
17 november 2025
Good products
Krizza Belmonte Was great to work with. I am enjoying my new sauna. Would do business with them again.
1 december 2025
Omdöme utan inbjudan
Had a great purchasing experience
Had a great purchasing experience. Waiting to see how delivery goes
13 december 2025
Omdöme utan inbjudan
Great Customer Service
Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!
5 december 2025
Great Customer Service
They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.
30 november 2025
Omdöme utan inbjudan
Have been using a sauna and steam bath…
Have been using a sauna and steam bath for years sand we now have one right in our home. Use it 3 times a week and love it. Just received the back rests in a separate order. Not sure about them just yet, little uncomfortable and they move around. All in all great products!
5 december 2025
Jessica was extremely patient
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
12 december 2025
Nordica is a great company with very…
Nordica is a great company with very knowledgeable, friendly and available staff.
12 december 2025
Omdöme utan inbjudan
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
11 december 2025
Omdöme utan inbjudan
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11 december 2025
Omdöme utan inbjudan
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10 december 2025
Omdöme utan inbjudan
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4 december 2025
Omdöme utan inbjudan
Svar från SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10 december 2025
Omdöme utan inbjudan
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24 november 2025
great service
3 december 2025
Omdöme utan inbjudan
Since buying a sauna heater is not…
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
1 december 2025
Omdöme utan inbjudan
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
5 december 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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