SAUDIA Omdömen 

Pessima esperienza. Ho prenotato un volo sul sito con l'opzione economy flex quindi rimborsabile in caso di mia cancellazione.
Quando ho dovuto cancellarlo, sul sito è stato impossibile poiché mi chiedeva una verifica di autenticazione con SMS sul mio numero di telefono ma non mi arrivava mai (controllato più volte che il numero di cellulare era corretto).
Ho dovuto contattare il servizio clienti al numero +390230566320 e mi hanno risposto che dovevo fargli un pagamento con carta di credito di 200 euro se volevo fare la richiesta di rimborso (900 euro circa). Non mi sono fidato ed ho letto bene le condizioni che non parlavano di questo pagamento. Ho così contattato un altro numero (+3906895848) e qui mi hanno detto di scrivere a GCCBACKOFFICE @ saudia.com per il rimborso. Fatto e mi hanno rimborsato il biglietto con trattenuta di 8 euro.
Quindi fate attenzione se prenotate con loro, alcuni dipendenti provano a rubarvi i soldi!!!!!

We recently took Saudia from Manchester > Kuala Lumpur with a stop in Jeddah.

They would never have been our first option. We chose them in a spat of desperation as we had literally just been offloaded from our flight via the UAE due to the issues that are happening there.

We didn’t know what to expect.

The pre booked seating fee was very reasonable compared to all the other big airlines.

When we first walked in the plane, it was very dull. The decor is very minimal.

Crew seemed nice and were very friendly. English was good enough but limited.

There were some good new movies to watch on the entertainment.

Comfort pack was given on each flight with a mask, socks, toothbrush and ear plugs.

Food wasn’t amazing but wasn’t bad either. There was a meat and veg version to choose from.
We had a meal and a snack on each flight (Jeddah to KUL they did snack then meal)

There was no alcohol as it’s a totally Islamic run flight. Fruit juice, coke, 7up, tea and coffee were plentiful.

Arabic is the first language on the flight.

While boarding the tv and speaker have what I think was prayer. Also, through the flight announcements are made for prayer. You can then this off on your tv screens so it doesn’t interrupt entertainment.

We chose to sit at the back of the plane. They had the prayer area here. It honestly caused us no bother at all. It did get busy but everyone was respectful of each other.

On the flight MAN > Jeddah - it felt very social. A lot of people going to complete pilgrimage and they were all chatting to each other and sharing stories. It felt really nice to see.

The flight to KUL was more low key as it was at night.

Jeddah was a boring airport. A few shops and food places. The seats were majorly uncomfortable. Got some cigarettes for my mom, 200 Marlboro cost £27. My pal got chesterfield 200 for £17. About £1 for a bottle or water / can of pop.

Would I use them again? Not as my first choice. But I wouldn’t write them off.

Definitely worth a go if your brain accepts that we aren’t all the same!

Missed my flight due to denied boarding, airlines very unhelpful, not resolving my issue regarding refund or rescheduling, staff not answering the phone and not willing to resolve matter

My bag was damaged during my trip to India in Sept 2025. I had filed a complaint soon after picking up my bags from carousel. Its been 4 months since my complaint was registered but i have not received a single response from them. They deserve 0 starts

I am writing to formally raise a concern regarding my experience with Saudia over the past two years. I have flown with your airline multiple times for business, yet I have consistently been unable to have my AlFursan miles correctly credited.

Despite repeated attempts through the app, email correspondence, phone calls, and in-person visits to the airport desk, the issue remains unresolved. There appears to be no effective process for resolving this matter, which has been extremely frustrating and time-consuming.

As a frequent business traveller, I expect a more professional and responsive level of service. Unless this issue is addressed promptly and my missing miles are credited, we will have no choice but to reconsider our future business with Saudia.

I would appreciate a clear response outlining how this will be resolved.

Kind regards,
Heather

😡😡😡Avoid travelling with Saudi airlines at all costs! They denied me to board the plane by inventing fake visa rules to a third country (Singapore), in fact they claimed they are doing this to all Ukrainians, which makes me feel that they simply want to humiliate my nation and all its citizens. I had a legal right to travel as I’m eligible to visa-free 96 hour stay because I had a flight ticket, visa and hotel booking to a third country, yet Saudia refused to even look at all my documents (while Singapore government authorities and lawyers confirmed to me that I was acting correctly). Saudi airlines completely destroyed my vacation (as I lost everything: airplane tickets, hotel booking and dreams to see new countries). They also refused to refund my ticket or any fees or taxes (which is illegal!). Very disappointed!

Je laisses une étoile car je peux pas mettre 0 étoile. Ma valise a été perdu un vendredi 20 février pour un voyage Marseille jeddah. Elle a été retrouvé le samedi. Et depuis j’attends la livraison de ma valise nous sommes mardi 24. Ils ne savent pas où est ma valise un livreur devait me livrer mais Monsieur en a décidé autrement. Plus jamais cette compagnie. L’aéroport ne réponds jamais le service bagages ne réponds jamais au final un aéroport désert

My experience with Saudia Airlines has been extraordinarily frustrating and disappointing.

My return flight was cancelled with only two days’ notice and no meaningful explanation beyond “operational reasons.” The alternative offered involved a layover of more than 15 hours, compared to the original itinerary’s short connection, which was completely unreasonable.

After declining this impractical option, the refund and compensation process became a prolonged ordeal lasting months.

Major problems included:

• Flight cancelled at very short notice
• Poor rebooking options with excessive layover times
• Extremely slow and ineffective customer service
• Lack of clear communication or accountability
• Compensation not provided in accordance with passenger rights expectations

Instead of a proper cash compensation, I eventually received a small voucher that did not reflect the disruption and inconvenience caused. This was particularly disappointing given the significant delay and the regulatory framework governing cancellations.

Attempting to obtain a fair resolution required repeated complaints, regulatory escalation, and significant personal effort. The airline’s responses were slow and did not demonstrate genuine concern for the passenger’s situation.

Overall, this experience fell far below what any passenger should reasonably expect from an international carrier. I would not choose to fly with Saudia Airlines again.

awful customer service, the ground staff are awful they dont talk to you, are very grumpy like they are being forced to work. The crew are ignorant and racist towards non Muslims

Service and Cleanliness 8.5/10.
Food 1/10. I suggest to bring your own food, theirs are bland and unhealthy(t no greens or fruits offered for the economy.)

Worst experience ever . Booked a flight from Delhi IGI to New York JFK . Supposed to fly today on feb 22 2026 at 8 pm and i got an email from them around 2 am in the morning saying your flight has been rescheduled for March 7th which is like 2 weeks .they send me the emails to check in 2 days earlier and till 12:30am and then at 2 am this stupid email they shared . Pathetic experience never ever book this flight . Paid extra for premium extra leg room seats as well when i ask them to cancel it they said there will be a penalty charge for it . Horrible experience wish i can give 0 stars. Now the other flights costing me more and they are not taking any responsibility for the price increase .

I wouldn’t even give a star, the worst airline I have ever booked with. From the point of check in, the staff were rude and unhelpful. The airline always has delays and cancellations. Personally will never travel with them again. I’d rather pay more for my ticket than ever travel with them. Honestly pathetic.

I travelled again on this airline as my last experience from Europe to Saudi Arabia was good, however traveling this time from Riyadh to Jeddah was the worst experience, no customer service, rude staff, when I booked the flight it said food however an ice cream was offered 😁, congested seats, noisy cabin, from start finish it was a disaster, if Ryanair was benchmark, Saudi Airlines is worst than Ryanair. A lot needs to be improved especially a smile doesn't cost anything.

Saudia airlines is the worst Airline out there. Due to a delayed flight, I missed a layover at Jeddah Airport. I got stuck there for 24 hours. Meanwhile, their staff was super rude and refused to help me. Now, 2 months later, I've sent multiple emails to claim my costs I made at the airport and they're ignoring them all. I tried multiple ways to contact them, but the company literally does not care.

I recently travelled from Jeddah to Lahore on Saudia Airlines (Flight SV732), and unfortunately, my experience was not satisfactory. The aircraft interior felt quite outdated, and the seating was very congested, making the journey uncomfortable, especially for a long-haul flight.

Additionally, the in-flight entertainment system was not functioning, as the TV screens were not working, which left passengers without any form of engagement during the trip. The quality of the food served on board was also below expectations.

I hope the airline considers upgrading its aircraft, improving seat comfort, and ensuring that entertainment systems are fully operational to provide a better travel experience for passengers in the future.

service was very bad,crew member dosent care.food was run out and specially saudi to south asia service was bad feels like passenger did not paid for seat.

Ne voyagez surtout pas avec Saudia airlines. Ce sont des voleurs, ils ont perdu ma valise depuis plus d’1 ans et je n’ai toujours pas reçu de compensation malgré toute les relances et les promesses qu’ils m’ont faites. Ils ne me répondent même plus. C’est le pire SAV

Par deux fois mon bagage a été perdu et par deux fois j'ai allé récupérer mon bagage à l'aéroport alors que la dernière fois, ils ont indiqué qu'un prestataire viendrait avec mon bagage, il n'est jamais venu, donc à chaque fois j'ai perdu du temps de travail et j'ai racheter des vêtements, aucune compensation, pas d'excuses et fait tout pour éviter un remboursement ou même des dépenses de base, tel que la livraison de bagage.
c'est la pire compagnie avec laquelle j'ai voyagé et cela fait 20 ans que je voyage.
La prochaine fois, je passe par Dubaî pour éviter cette compagnie.

Mi experiencia con Saudia Airlines está siendo extremadamente frustrante incluso antes de realizar el vuelo.

He comprado un billete de ida y vuelta desde Madrid a Yakarta con escala en Jeddah (del 16 de abril al 1 de enero). Desde el principio he tenido problemas técnicos y una atención al cliente completamente ineficaz.

El primer problema surgió al intentar registrarme en su web. No recibía el correo de verificación y no podía completar el registro. Tras contactar con soporte conseguí registrarme de nuevo, pero sigo sin poder iniciar sesión porque el código OTP solo puede enviarse por SMS a números saudíes. Tengo un número español y Saudia no permite enviar códigos a números internacionales. En pleno 2026, que una aerolínea internacional no permita autenticación con números extranjeros resulta incomprensible.

El segundo problema es aún más absurdo. Soy una persona muy alta y necesito seleccionar asiento con antelación. Sin embargo, para gestionar el asiento me piden un código que se envía al email o teléfono asociado a la reserva. Como compré el billete a través de Trip.com, el email y el teléfono asociados son los de Trip.com. He contactado con Trip.com para que cambien esos datos, lo han intentado, pero Saudia Airlines se ha negado alegando “políticas de privacidad”.

Es decir, no puedo acceder a mi reserva, no puedo recibir códigos OTP, no puedo modificar mis datos de contacto y no puedo reservar un asiento adecuado. He hablado también con el soporte de Saudia vía Twitter y su respuesta ha sido que no pueden hacer nada y que contacte con Trip.com, cuando el bloqueo lo está imponiendo la propia aerolínea.

La sensación es de total falta de coordinación, rigidez absurda en sus políticas y una atención al cliente que no ofrece soluciones reales. Si así funciona el servicio antes de volar, genera muy poca confianza de cara al viaje.

Sinceramente, una aerolínea internacional debería tener sistemas accesibles para clientes internacionales y mayor flexibilidad para gestionar algo tan básico como los datos de contacto y la selección de asiento.

I am a British Pakistani citizen and a frequent traveller. What I experienced with Saudi Airlines was the worst airline experience of my life to my flight back from Karachi to London via Jeddah.

Shortly before take-off, the passenger seated next to me became severely unwell and was repeatedly vomiting. I politely informed the cabin crew and later calmly asked a supervisor whether another seat might be available. I fully understood the answer could be no.

Instead, the supervisor responded aggressively “Sit down on your seat or I kick you off from my flight, do you understand”. He then followed me to my seat, shouted loudly at me in front of other passengers, pointed his finger inches from my face, and repeatedly threatened to remove me from the aircraft, stating words to the effect of “This is my plane”. The behaviour lasted several minutes and was intimidating, threatening, and completely unprofessional. I remained quiet all this time when he was shouting on my face.

I genuinely feared for my safety. The incident was witnessed by many passengers, several of whom intervened and openly supported me. This incident was witnessed by many passengers, all of whom appeared shocked by his behaviour. When one passenger intervened and stated that his conduct was inappropriate, he responded by threatening to remove everyone from the plane if anyone complained or spoke up.
He then stopped the aircraft and attempted to have me removed from the flight.

Another crew member (Pakistani) approached me and asked me to apologise to the crew supervisor. I was deeply shocked by this request, as I had done nothing wrong. I refused.
I then decided to disembark voluntarily and took my hand luggage. At this point, several crew members, including two Pakistani staff, continued insisting that I apologise.

What happened next was extraordinary: numerous passengers who witnessed the incident stood up in my support, stating clearly that I should not be removed, nor asked to apologise. Several passengers stated they were prepared to leave the aircraft if I was forced off. Realising the seriousness of the situation, the crew supervisor changed his approach and allowed me to remain on board, and the aircraft departed.

After the flight, Saudi Airlines attempted to close my formal complaint with generic apology emails, provided no investigation findings, no accountability, and no compensation, despite the seriousness of the incident.

This experience left me humiliated, distressed, and psychologically shaken. It also raises serious concerns about passenger safety, staff conduct, and how complaints are handled. I am particularly troubled by whether such treatment is directed more commonly at Pakistani or South Asian passengers.

I will never fly with Saudi Airlines again and strongly advise others to think carefully before doing so.