Adventures are the best way to learn. I have been traveling a lot around the world, recently I Booked a flight with sastiflight.com from London to JFK. I'm extremely impressed with sastiflight custome... Se mer
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Det här tycker kunderna
Terrible travel agent. Refused to change my tickets as flights were cancelled.Then refused to give refund as outbound trip was done. Contacted turkish airline and they told me already refunded... Se mer
I had a great experience with sastiflight. There customer services are also good,they will never disappoint you in finding a good fare. I am buying my tickets from sastiflights from last 8 years and... Se mer
SASTIFLIGHT is the best platform to get yourself the best possible flight booked. The staff is incredibly welcoming and helpful. I always got cheapest tickets available in the market. It is highly re... Se mer
Företagsinformation
Skrivet av företaget
Best & cheapest airfares to Islamabad, Lahore, Karachi, Dubai, Jeddah, and Madinah; tailormade umrah packages. Umrah Visas and Cheapest Hotel Packages
Kontaktuppgifter
57 Whitton Road, TW3 2DB, Hounslow, Storbritannien
- 02089020075
- info@sastiflight.com
- sastiflight.com
4,2
Bra
39 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i WAS Revered here and I had a great…
i WAS Revered here and I had a great experience, Thank you again.
6 november 2025
Omdöme utan inbjudan
Their price are very affordable and…
Their price are very affordable and there workers are calm and humble.
9 december 2025
Omdöme utan inbjudan
I was actually feared at first because…
I was actually feared at first because of their low price, but sincerely I was shocked with the experience I had with them, sweetest.
29 november 2025
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I will surely use them again
I will surely use them again, They handled everything professionally and I was satisfied.
6 november 2025
Omdöme utan inbjudan
I Highly recommend them to anyone…
I Highly recommend them to anyone looking for reliable service at a fair price.
27 november 2025
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The way they treated me shows that they…
The way they treated me shows that they take pride in their work.
31 augusti 2025
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Every worker I interacted with was…
Every worker I interacted with was calm, humble and incredibly respectful.
20 oktober 2025
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Not only do they offer affordable…
Not only do they offer affordable pricing, but the quality of their services exceeded my expectations.
16 oktober 2025
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The customer service is amazing
The customer service is amazing, they did a great job.
15 oktober 2025
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Wonderful after sales services
Wonderful after sales services, excellent experience with sastiflight their low pricing caught me.
13 augusti 2025
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They put a low price on their web and…
They put a low price on their web and when you buy online ticket, the payment is not successful. When you contact the agency staff, they say the price is high.They are not reliable.
17 november 2025
Omdöme utan inbjudan
Svar från Sastiflight
Dear Mr. Ikramullah Khan,
Thank you for sharing your feedback. We truly appreciate you taking the time to write a review.
Please note that you attempted to make the booking several times, but unfortunately the payment was not successful. Without a successful payment, we are unable to issue any ticket this is a standard requirement for all bookings.
You absolutely have the right to share your experience, and we respect that. However, we would like to clarify that we do not put any fake prices on our website. All prices shown are live and updated automatically. Once a payment is successfully processed, the e-ticket is issued within approximately 15 minutes.
Thank you for your understanding, and we remain available if you need any assistance.
Warm regards,
Sastiflight.com
Outstanding after sale service
Sasti flight has an excellent after sale service , good prices and very humble customer service. We will remain loyal customer as before .
Syed
11 september 2025
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Fraudulent behaviour – Wrong tickets, no refund, and threats over the phone
I wish I could give them zero stars.
Beware their positive reviews appear to be fake and posted by staff themselves.
We booked family flight tickets worth £1,825.46 from Birmingham to Lahore with Sastiflight (Easy Travel & Tours Ltd). Shockingly, they issued a reservation from London to Lahore, not what we paid for.
When we called, a staff member told us to either pay an extra £100 for the flights from Birmingham or GET a refund. We chose the refund as their website and their attitude looked dodgy. On 14th July, they claimed the refund had been processed, but we still have not received any money.
We have sent them multiple emails asking for refund proof like the ARN number or payment reference, and received no reply. Over the phone, they say the refund is done, but they never sent any proof. Instead, they told us to send a bank statement, which we did – and again, no response.
In initial email, they confirmed they received the payment. Then later, they deny it. They have lied repeatedly, ignored our emails, and never issued any e-ticket.
To make it worse, staff have now started to threaten over the phone and they use Urdu language to threaten and asked me not to post anything on Trustpilot. They even said it usually take 3 months to process a refund, clearly hoping customers would give up or go through the card company or courts.
Their behaviour has been dishonest, unprofessional, and distressing. They have ruined our family’s holiday, caused financial stress, and failed to act with any integrity.
We have now had no choice but to dispute the payment through the bank and prepare for legal action.
Avoid this company at all costs. I wish I could give them zero stars.
They have asked me to update them with my e-ticket details when they never replied to my emails. They did not send e-tickets and still did not refund the amount. Sastiflight team always tell lies over the phone and use Urdu language and they threat customers. I sent them a number of emails and instead of replying to my emails, they are asking me to share e-ticket details here when they had never sent any e-ticket and not refunding £1825.46. Please check your emails and refund the amount and stop telling lies.
13 juli 2025
Omdöme utan inbjudan
Svar från Sastiflight
Response to Review:
We are aware of your review and want to set the record straight.
You did make a booking through SastiFlight.com. We have verified records, including the booking confirmation, payment, and IP address used to complete the transaction. It is not possible to generate tickets without a customer actively entering their information and completing the booking.
Your claim that you never booked is not accurate, and we kindly ask you to refrain from making false accusations about "fraud" or "threats." These are serious allegations, and we reserve the right to take legal action if such misinformation continues.
We are still happy to assist you further if you have a legitimate concern. Please contact our customer support with your booking reference.
Sincerely,
Sastiflight (Easy Travel & Tours Ltd):
==================================
Response from Sastiflight (Easy Travel & Tours Ltd):
Dear Mr. Abdullah,
We are genuinely sorry to hear about your experience and take your concerns seriously. At Sastiflight, we strive to provide transparent and reliable service to all our customers.
However, after reviewing our internal records, we have not found any booking under your name that matches the details you’ve provided. We would appreciate it if you could contact us directly at [insert support email or phone number] with your booking reference or any relevant documents so we can investigate this further.
We would also like to clarify a few points:
We do not tolerate any unprofessional behaviour or threats from our staff. If you felt uncomfortable in any interaction, we sincerely apologize and will fully investigate.
We are proud of our diverse team and our cultural heritage, including the use of the Urdu language, but we always aim to communicate clearly in the language our customers are most comfortable with.
We never request personal details publicly for privacy reasons, and we urge customers to reach out via secure and official channels.
We understand that flight cancellations and refund delays are frustrating, and we are committed to resolving any genuine disputes as quickly as possible. If you believe there has been any misunderstanding or error, we would appreciate the opportunity to work with you toward a fair resolution.
Kind regards,
Customer Support Team
Sastiflight (Easy Travel & Tours Ltd)
==============================
Reply from Sastiflight.com
Dear Mr Muhammad Abdullah ,
We are sorry to hear about your experience and take your concerns seriously. However, we respectfully disagree with your version of events.
Please note the following:
At the time of booking, customers select their own travel dates and departure city on our website. Once payment is processed, tickets are issued automatically based on the selected information. If there was an issue with your departure city, it should have been raised immediately after receiving your e-ticket confirmation.
Sastiflight.com operates in partnership with several travel providers and is monitored by over 65 live airline systems. We do not manually alter booking details after the customer confirms and pays.
Regarding your refund, we can only process cancellations or refunds according to the airline's fare rules and timelines. Refunds may take one several weeks depending on the airline’s process and the payment method used.
We have not issued any threats to any customer. Our staff are trained to remain professional at all times. If you feel someone has behaved inappropriately, we request you to provide the name of the agent and time of the call, so we can investigate this matter fully.
We urge any customer with concerns to ensure their correct contact details are on file so our customer support team can reach out and assist further.
We are happy to re-investigate your case if you can provide your booking reference number, the email used for booking, and a contact number.
Thank you,
Customer Relations Team
Sastiflight.com
Avoid Sastiflight at All Costs
Avoid Sastiflight at All Costs – Scam Operation
Our friends had a terrible experience with Sastiflight, which appears to be a scam company operated by Kiran Ali and Umar. After purchasing tickets through their website, not only did they not receive the correct e-tickets, but the ones they eventually sent turned out to be only reservation email and did not send correct eticket. Despite repeated attempts to contact them for clarification or a refund, they completely ignored their emails and did not refund the amount.
My friends lost around £2000 with Sastiflight due to their refusal to respond and they spoiled their holiday plan. They never respond to emails and threaten on the phone and do not pay the refund. It became clear from their threatening behaviour that this was not a one-off mistake but part of a fraudulent pattern. They are now being forced to pursue legal action against them to recover our money.
Do not trust this company. Based on our experience, Sastiflight is not legitimate, and the individuals running it—Kiran Ali, Zari and Umar—should be held accountable for their actions. Please avoid this website and use reputable travel agencies when booking your flight.
It is very disappointing to see that Sastiflight fraud team is flagging the reviews. We are happy to share all the details of fraud committed by the Sastiflight team with the Trustpilot team. Our friend had posted the review who suffered significant losses and his review had been flagged and Sastiflight team still denied any booking with that team.
15 juli 2025
Omdöme utan inbjudan
Svar från Sastiflight
Response from Sastiflight.com:
Dear Trustpilot and Valued Readers,
We take all reviews seriously and always strive to provide a transparent and reliable service. However, we must respectfully challenge this review due to the absence of critical booking information.
📌 Important clarification for all customers:
All bookings made through www.sastiflight.com are instantly confirmed at the time of purchase.
Customers immediately receive a booking confirmation email with all travel details within minutes.
Our system is not operated by any single individual. Sastiflight works with four independent, licensed suppliers, and our booking platform is monitored and managed by professionals, including live integration with 65+ airlines.
Once a booking is completed online, no manual changes can be made by our staff, as bookings are auto-processed through airline systems.
We strongly deny the accusations made in this review, which contains unverified and defamatory claims. To investigate any case thoroughly, we request the reviewer to provide:
Full passenger name
Ticket number
Booking reference
Name and contact information used at the time of booking
Without these details, we cannot validate or respond to the complaint, and it is not possible for Trustpilot to verify the authenticity of this review.
🔒 We urge Trustpilot to enforce stricter verification processes, including requiring a booking reference or ticket number for all flight-related reviews. Allowing anonymous and unverified reviews harms genuine businesses and misleads future travelers.
Sastiflight.com is committed to offering legitimate, secure, and affordable flight bookings to our customers. We have thousands of satisfied customers and take pride in our growing reputation. If there has been any genuine issue, we are happy to address it once the correct booking details are provided.
Thank you,
Customer Relations Team
Sastiflight.com
Amazing experience
I had an amazing experience with sasti flight. Their staff is so good at service. Always helping in finding best fare. I always prefer sasti flight because of their reasonable fare.
18 mars 2023
Omdöme utan inbjudan
Best company
Best company . I want to give 5 star to this company . The customer service is really good. The customer service representative Kiran did a great job by explaining everything and helped me a lot in chosing the best deal .
17 maj 2023
Omdöme utan inbjudan
Recommended💯
I recently had the opportunity to travell through sastiflight flight, an overall i had a really good experience with the company, their services are really satisfying, their staff listened to my query and made sure to give me best possible options within my budget. Their fares are actually very low as compared to the market. Highly recommended💯
10 juni 2023
Omdöme utan inbjudan
SASTIFLIGHT is the best platform to get…
SASTIFLIGHT is the best platform to get yourself the best possible flight booked.
The staff is incredibly welcoming and helpful. I always got cheapest tickets available in the market. It is highly recommended to get a travel plan and tickets from this company.
20 juli 2023
Omdöme utan inbjudan
I had a great experience with…
I had a great experience with sastiflight. There customer services are also good,they will never disappoint you in finding a good fare. I am buying my tickets from sastiflights from last 8 years and they are very helpful from the very first day till today.
Thumb's up👍👍
8 januari 2023
Omdöme utan inbjudan
Initially I was a bit apprehensive…
Initially I was a bit apprehensive about it but I had an amazing experience I was served by Zari and she helped on every step of the booking and made it easier for me. I would Recommend them 100 percent
14 juli 2023
Omdöme utan inbjudan
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