Sassoon Academy Omdömen 

Just getting someone to pick up the phone is a start .Not answering the phone or responding to emails is really unprofessional Often quite disorganised if you actually get an appt . And I have found haircuts very hit and miss , some really bad.

I had a wonderful experience at Vidal Sassoon Academy today loving girl cut my hair and the tutor was brilliant and so precise with everything I came out with fabulous Bob highly recommend going

was a loyal subscriber for two years at online training and paid my monthly subscription without any issues. Unfortunately, due to a payment card problem, my subscription was interrupted.
When I contacted customer support, I explained that I had not chosen to cancel my subscription and asked if my previous monthly plan could be restored. My request was denied, and I was informed that the only option available was a significantly more expensive annual subscription.
What disappointed me most was the complete lack of flexibility for a long-term customer. While the educational content is good, I believe potential subscribers should be aware that if their subscription is interrupted, even because of a payment issue beyond their control, they may lose access to their existing plan permanently.
I am sharing my experience so that others can make an informed decision before subscribing.

I went in as a teacher’s model for a haircut and I showed them a photo of myself with my previous haircut which I want them to do. Disappointed with the outcome, the haircut nothing looked like the photo I showed them. I would never go back again. The price you pay for is cheap for a reason and I learned my lesson the hard way.

Very disappointed been going for many years
First time ever left with dark brown colour from blond very upsetting absolutely hate it
V Bagarone

I have been coming to Sassoon Academy for many years And love getting a great cut at a tiny fraction of what I would pay in the salon. The staff are lovely and listen to what you want. The students are keen and generally skilled. It does take a long time but you are warned of this in advance and it’s an academy not a salon, where students are leaving their trade.
Read some of the negative reviews and think they reflect a misunderstanding of the process and are from people with their own problems! I love it and would highly recommend.

Started with a consultation with the tutor. I have a chronic scalp condition which causes general hair loss and is controlled with medication. At this stage I just mentioned to the tutor that I have slight hair loss on the sides of my head so it can't go too short there as the hair loss will become apparent. He then said he didn't think it was hair loss and implied it was psychological and said people don't get hair loss there. I then felt forced to explain that the hair loss was due to the scalp condition (which I've never had to do before), when he then assumed it was psoriasis (it's not psoriasis). He agreed to a plan for the student to leave the sides slightly longer, trim on top and scissor comb the hairline. The student trimmed the sides and top and was waiting for his tutor to show him how to scissor comb the hairline when another tutor took over and started scissor combing not just the hairline but all up the sides making it way too short making it top heavy rather than what was discussed and made it a hairstyle I didn't want. He actually asked me if it was short enough at the sides when it was actually way too short. I asked him to take a bit more off the top to balance it out so I could at least manage it better, then the haircut was declared as done. I then went to the toilet and noticed that the sections between the top and sides of the head were significantly longer than the top sections so I was then in the awkward position of having to ask them to fix it. I'm now left with my hair loss areas visible and a style that doesn't suit me. In hindsight I feel that the second tutor should not have taken over as he didn't do the initial consultation - he should of asked the other tutor if it was ok to take over and asked him what the plan was. I don't think I would risk going there again.

Went in for a cut and colour. They didn't even colour it. They thinned my long and thick hair out so much it lost all its volume. My hair was down to my hips and I asked for only a little off, they took it to my shoulders. The bangs were cut way too long and thick so they don't sit right. Absolutely horrific. If you value your hair, do not go.

I had some highlights a few days ago which are ok but I found the supervisor, Amber,very rude, abrupt, snapped at me when I was trying to discuss colours and was generally unpleasant. I had a struggle to have any say in what colours were going to be used and how my hair was going to be lightened. Because of her attitude I won't be returning. I found the whole experience uncomfortable and unpleasant. The student was lovely by the way.
I've been going to the academy for about a year for cuts and on the whole my experience has been ok until about 10 weeks ago I paid extra for a teacher cut which was lopsided and unbalanced. I went back and lovely Damian spent ages correcting it but it should have been perfect the first time.

Went in as the teachers model, awful cut. Completely uneven and unflattering. The next week went into a different salon for a blow out and they asked me if I had a friend cut my hair. The hairdresser took a picture to show me the back, it looked terrible. I had to ask him to fix it, he said he’d never seen such a haircut. At this point i think they just do random weird stuff and palm it off as a revolutionary technique.

I went in for a pixie cut with a photo and came out with a bob which is top heavy, I have wavy hair and was not allowed to style it as I like when I left - it was stuck flat to my head. I appreciate they wanted to check the cut but said I could have it wet and scrunched afterwards. I explained that I couldn't really see what it looked like flat but I had to leave that way. Very unhappy.

My first time at the Sassoon academy couldn't have been any better. Light cut my hair beautifully and carefully under the supervision of the Guru, Aris. They were both charming. Allow plenty of time. The trainees are learning. The time wasn't a problem for me. I would recommend the academy to anyone and I will return.

I absolutely love going to the Vidal Sassoon Academy in Greek street and find all the staff are wonderful both to us clientele and to the students.
As an ex teacher myself they have the right approach and qualities; always instructing gently, never directly criticising but calmly asking if the students had considered various things. They are so supportive and hard-working.
I began attending what was then called the Vidal Sassoon Training School in the early seventies but, after moving from London I used my local hairdresser's for years.
This continued until two and a half years ago when I couldn't believe how much I was charged after being a loyal customer for eighteen years! Truly eye-watering.
Even with the fares for a train journey of over an hour-long I save more than a hundred pounds and so enjoy the whole experience of being back in my beloved London and meeting lovely students from different parts of the globe.

The one star is for the teachers (not the students). I cannot believe how rude the teachers are to the clients and students.

I was having my hair coloured in a small group of 3 students and Amber the teacher was just simply rude and made me feel very uncomfortable. Amongst her rude comments was ‘your hair is green’ whilst holding it in both hands and pulling a face of disgust. The student was lovely and very attentive.

I then had a cut with a different class with just two students, who had very little experience, I heard them talking to another student that it was only their second day. With such little experience you’d think the teacher would be there to guide and ‘teach’ the student, instead she shouted the whole time and played loud music. One of the students ended up in tears and couldn’t continue.

She barely watched my hair being cut and didn’t like it when I said enough had been cut off the front.

This was truly a dreadful experience. Part of the experience should be teaching the students how to treat clients and ignoring what they want, being rude and critical is a terrible start to a career in hairdressing.

VA Academy you need to send your teachers on a customer service course. It takes very little to be polite and treat customers with respect.

Such a fantastic buzz about the academy, this was my first time there. Went for a cut and wow so pleased with the result, trendy and beautifully cut. Everyone was super nice and really listened to what I wanted. Natalia who cut my hair was fantastic, friendly with such attention to detail. Will definitely go back again, a great experience, many thanks to all

Awful experience. From the second I sat in the chair, the senior stylist (James, Floor 2, London) was telling me how bad my hair was and laughing at the cut. The trainee who cut my hair was lovely and chatty, and started cutting my hair how I wanted it to be cut. However, James clearly had his own opinion about how my hair should be and at the end of my cut, he picked up the scissors and started cutting. I asked him not to touch my fringe and he chopped half of it off without my permission and saying he’s done me a favour. It looked terrible and I didn’t recognise myself in the mirror. I have never been so mistreated by somebody I’m paying to cut my hair, especially a senior stylist.

Mel

3 reviews

Vidal Sassoon Academy used to be really good with the teachers being passionate and Professional and ensuring that students took good care of the models hair with cutting and colour. However, the last five or six years, the standards of Customer Service and respect for the models and their hair has really gone downhill at the Academy, especially where the teachers are concerned. Some of the teachers have a complete disregard for the models and their hair, and contempt for models, which is not a good example for the students. Teachers sometimes talk to the models as if they’re stupid and don’t know what it feels like for their scalp to be burning if the bleach has been on for too long. I complained about my scalp burning, and was told by one of the teachers, Pink, that this was “normal”, and that the colour was taking to my hair. I’ve been having my hair coloured for over 10 years, so I was not born yesterday. If your scalp is burning, it’s because the bleach has been left on for too long. More recently I booked a morning appointment at the Academy only to be told when I got there, there were not enough students for models so could I come back in the afternoon, which I did as I didn’t want to wait another two or three weeks to have my hair coloured. This effectively wasted my whole day because I had to go back at 1.30pm and was there until 6 pm. I got a feeble apology from one of the teachers, but no offer of a full or partial refund for the inconvenience it caused me. VS Academy’s customer service has really gone downhill and the teachers are rude. What happened VS Academy? You used to be so good :/

I was a little nervous going to the academy for the first time… but was a great experience… Maggie M was my ‘trainee’…. I use inverted comma’s because I would not have known she was training… she was so good! Damian, her tutor, guided her throughout, but I felt in very safe hands with Maggie… extremely professional and a pleasure to be around!she will do brilliantly in whatever she does, I have no doubt👏⭐️👏⭐️👏⭐️ a good experience all round!

My academy's student haircut was a while ago, at the end of September but here it is. The tutor in charge, Italian I believe, was professional attentive and made every effort to make me and everyone feel comfortable. The student who was graduating did a great job. Thanks, Barbara

My 5 star rating is for Paula who provided excellent customer service and helped save what would otherwise have been a totally disastrous visit to the Sassoon Academy at 5 Ave Maria Street, London.
I arrived, along with 6 other clients, on the morning of 16 October '23 for confirmed 10am hair appointments, only to find the Academy closed.
Having unsuccessfully tried to contact somebody by phone to find out what was going on, Paula by chance arrived to collect something. She explained the reason for the closure was due to a main event being held in another Sassoon venue. She couldn't have been more apologetic and spent some time going the extra mile in making phone enquires to arrange suitable, alternative appointments for all of us, before continuing on with her main tasks. Paula is a credit to the organisation.