J'ai commandé à plusieurs leur projets à télécharger, clairement original et unique! Le jig est un peu technique à réaliser mais le résultat est parfait pour celui qui utilise des fraises à rainurer.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Heureux de ma commande de mèches pour le métal. Reçu rapidement malgré une erreur dans mon adresse (ma faute), corrigé par le support par e-mail. Pas encore testé ces outils mais déjà satisfait du su... Se mer
The chisel bits have a very small base where they insert into the tool. During operation, the bit becomes loose within a few minutes and eventually falls out. This prevents secure retention of the bi... Se mer
En déc. 2024 mon colis a été écarté due à la grève des Postes au Canada. J'ai communiqué avec James chez Sanrico et expliqué ma situation. Sanrico on fait enquête et on m'a répond qu'on me ferait pa... Se mer
Företagsinformation
Skrivet av företaget
We are a family owned and operated business that prides itself on offering quality products at a great price.
Kontaktuppgifter
4,2
Bra
251 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery issues
I ordered three items in early May 2021 and received one in about three weeks. The other two did not show up for a long time. I repeated the order of the other two and sent a few emails to get feedback on delivery expectations. the response was unsatisfactory claiming one item was delivered mid May.
The overall ordered came within two days apart by June 20th. I am satisfied with the product but concerned with the delivery and the extra effort needed to track the order.
Ahmed Shazly
21 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Ahmed,
We are sorry to hear about your disappointment with us and we would like to apologize for your recent experience.
You placed 2 orders in early may (05/03), and one on the 29th of may. You received your first order on the 19th of may and your 3rd order on the 16th of june.
Regarding your second order, we have checked to find out the reason why your shipment was delayed. The product was expected to be delivered as the same time as your first order but the shipment got lost in transit due to an error from our carrier. We have fixed the issue before you contacted us and shipped a new package. Your package was delivered on the 19th of june. However, we do regret any inconvenience caused due to the delay. Generally, such delays never happen.
Best Regards,
Your Sanrico Team
Excellent customer service
Excellent customer service! I mistakenly ordered my power sphere without the adapter and contacted them about my issue. Within a day they had created a link for me to order the adapter only. Thank you Sanrico!
18 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Brandon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Your Sanrico Team
I ordered the low temp aluminum welding…
I ordered the low temp aluminum welding rods. I got a little nervous when the tracking said it had been delivered but I did not receive anything. I checked the web site under FAQ and found the answer I was looking for so it seemed to me this was not that unusual to them. I waited several days as it said but still a no show with my order. I contacted them and explained the issue. They returned my email fairly quick and got to work tracking down what happened to my order. After about 2 days my order showed up. I sent an email to give them the heads up I got my order. All is good. International mail can be quirky sometimes. Would I do business with them again? Yes.
15 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Dwight Girard,
Thank you so much for taking the time to leave an excellent rating. I will share it with our entire team!
Best regards,
Your Sanrico Team
The saga continues
The saga continues. Sanrico has not refunded my money, as they stated they would. Rather, they repeatedly tried to get me to change my review by offering first a gift card and the adapter, and then a refund, if and only if I first modified my review, presumably to their satisfaction. I refused on the grounds that what I said in my review was true: buyers should beware for the reasons stated. I then said I would return the two items I had ordered. The website says easy returns. But of course that is also not true. Sanrico replied that is was too late - which of course was technically true since the parts took so long to arrive and then they wasted even more of my time with their attempts to get me to change my review. I don't usually take the time to write reviews, but in this case I felt it necessary to warn others so as to save them the frustration and disappointment I have experienced. Anyway, I am done with Sanrico. Should they reply to this post, I would suggest taking their response with a grain of salt.
11 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Randy Peerenboom,
We are suprised to see you have posted a second review regarding your order 33513.
We are absolutely sorry about this situation as we have tried our best to give you the satisfaction you deserve and solve this issue.
To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below :
You ordered a powersphere on 03/31 and received it two weeks later. You contacted our Customer Service Team one month after receiving your package because you did not order the adapter.
Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package. Despite your two weeks late we offered to ship you an adapter for free. You keep refusing this offer and replied by posting a second review.
Despite our best intentions and our efforts to improve the situation you keep refusing to communicate with us. We feel sorry, surprised and disappointed about your behaviour, which makes us think that you might be one of our competitors.
Best regards,
Your Sanrico Team
Their customer service is non-existent
Their customer service is non-existent. I wrote multiple emails and they did not reply so I asked to return the product and they did not reply either. They don't provide a phone number so emails are the only way to communicate with them and if they choose not to reply there is nothing you can do.
8 juni 2021
Svar från Sanrico
Dear Smadar,
We would like to apologize for the troubles and frustration that you experienced lately.
You placed an order for your powersphere on april 21th and received it on may 3rd. (you contacted us asking either for a refund or an adapter, we REPLIED and sent you a link ON THE SAME DAY and you bought the adapter). According to our terms and conditions you have 15 days to return your product, in your case it was until the 18th of may).
In the meantime, you ordered an adapter on may 10th and received it on may 20th. After receiving your adapter you noticed that it did not fit your grinder. You had all the INFORMATIONS in the link we sent you before ordering. As explained by email, we can only refund your adapter. On a commercial basis we agreed on letting you keep the adapter and refund this item. We are still waiting on your answer.
Best regards,
Your Sanrico Team
First time I ever dealt with this…
First time I ever dealt with this company. Very satisfied with my purchase, and I did have a small issue, so I contacted the company. They responded to my issue within 24 hours, and went above and beyond what I was expecting to help me out. I was very impressed with their customer service, and in the future if I need a woodworking tool, this will be the first website/company I check.
4 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear P Modesto,
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Thank you!
Best regards,
Your Sanrico Team
Little brother
I was quite pleased with the service.Sanrico went above and beyond allowing me to purchase a tool not normally available to Canadians. I will recomend Sanrico any time. Thanks
4 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Gerard,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Best Regards,
Your Sanrico Team
I got exactly what I ordered in a…
I got exactly what I ordered in a timely fashion. The tools are well made and do exactly what they are intended to do. Thanks!
3 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Casey,
Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Best Regards,
Your Sanrico Team
Happy Customer
In the past I have ordered various items from Sanrico without any problems. My last order for a Profile Tool got somehow lost in transit. I contacted the Customer Service Department about it how got things sorted out and rectified very quickly for me. For that reason, I give them full marks. Well done.
3 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Hans Pokorra,
Thank you so much for taking the time to leave an excellent rating, it's much appreciated! Your new shipment is on its way!
Best Regards,
Your Sanrico Team
Sanrico made it right
I apparently ordered my PowerSpere under the wrong link and I did not get the needed adapter. They responded quickly and provided me a link to order at a discounted price. I was happy with their response.
1 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Grant,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Sanrico!
Best Regards,
Your Sanrico Team
I didn't know I needed an adapter
I didn't know I needed an adapter. They are supposed to be sending one. Hopefully I will get it promptly then will probably have a great review of them. Customer service was good.
1 juni 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Laura,
Thank you for your review. The entire team in Sanrico really appreciate it. Your adapter is on its way!
Best Regards,
Your Sanrico Team
I am really looking forward to seeing…
I am really looking forward to seeing my husband use this amazing tool. It makes the perfect birthday present for a woodworker. Really happy that they could fix my own shipping mistake easily. Thanks
27 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Yasenta Sen'Gerni,
The team here at Sanrico is thrilled to receive such great rating and comment! Thank you!
Best Regards,
Your Sanrico Team
Received my sphere on time
Received my sphere on time . Had questions about it and customer service got back to me with in one day. Happy with response and shall do business with them again.
26 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Stephen,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
I have good news with the new team at sanrico I received my order 10 days after my review I thank yourdered sqare drills orde no…
I have ordered sqare drills order no 8670 in the 8th month 2020 and received a confirmation of payment and purchase but no shipping information or anything from sanrico except I day automated promises by James
26 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear William,
Seeing that you have modified your review for a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Excellent fast service
Excellent fast service. They went above and beyond to help me when I accidentally did not order everything I needed for my project.. I highly recommend!!
26 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Kevin,
Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Best regards,
Your Sanrico Team
This was the first time we ordered from…
This was the first time we ordered from Sanrico and we are very satisfied. The customer service was absolutely top notch. Prompt and efficient. Thank you so much.
25 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Barbara,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
Contacted customer service and they…
Contacted customer service and they were helpful processing my return. In the end they refunded me the full price and was able to keep the item
23 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Richie,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our powersphere and that you don't have any powertool to attach to it.
It's CLEARLY mentioned on our website that our powersphere fits only angle grinders NOT a simple drill.
On a commercial basis we have REFUNDED your money. You now have your money back and the item.
Best regards,
Your Sanrico Team
A high quality product and great…
A high quality product and great service with early delivery and going the extra step to help me when I didi’t order exactly what I wanted.Thanks Bryan Jones
22 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Bryan Jones,
We are thrilled to have you as part of the Sanrico family! Thank you for sharing your kind words with us.
Best regards,
Your Sanrico Team
The customer service is excellent…
The customer service is excellent because I needed the adapter which I didn't know I needed at the time of purchase and they stepped up to the plate and provided the appropriate information to acquire it. As soon as I use it I will write another review but I'm sure based on previous reviews from others that it will be a very good product
22 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Larry,
Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences.
Thanks for your trust!
Best regards,
Your Sanrico Team
Ordered special drills all arrived…
Ordered special drills all arrived swiftly and have already put to good use.Very happy with purchase and service given can highly recommend this company
22 maj 2021
Omdöme utan inbjudan
Svar från Sanrico
Dear Mel,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
Best Regards,
Your Sanrico Team
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