Sandersstay Omdömen 

Helt ekstraordinært vil jeg hermed foretage en anmeldelse på trustpilot.

Jeg havde booket et 14 dages ophold på Cypern, hvor vi havde købt flybillet via et bureau.
Og herudover lejede vi en lejlighed gennem Sanders. Det var måneder før vi skulle rejse.

Fire dage før ankomst, oplyser Sanders, at vi alligevel ikke kan få vores lejlighed med swimmingpool, men i stedet kan få en anden lejlighed uden pool.
For os var pool et afgørende element for valget af lejligheden, da vi måtte forvente 35 til 37 graders varme.
Men i det vi ikke kunne nå at finde en ny lejlighed, og vi da ville miste vores flybilletter, måtte vi takke ja til alternativet.
Da vi bad om erstatning for et ophold uden pool, blev det afslået med henvisning til, at det var en opgradering af lejlighed.
Opgraderingen bestod i en 10 m² solterrasse, uden nogen form for skygge,. End ikke en parasol. Og det er altså ikke attraktivt at opholde sig på en solterrasse i 35 - 37° uden mindste form for skygge og uden pool.

To dage før ankomst, og efter vores accept af den nye lejlighed, oplyser Sanders, at der er byggeaktivitet i nærområdet. Jeg spørger, om vi da måtte forvente gener. Dette afvises.
Da vi ankommer, bliver hele familien, to børn og to voksne, vækket klokken 7 om morgenen af voldsom støjgener fra en byggeplads lige på den anden side af vejen. Det står på i dagevis.

Herfra bliver det kun værre. Fjernbetjeningen til bilens parkeringsplads virker ikke, hvorfor vi ikke kan få bilen ud. Og vi bor nu i et område, hvor man er nødt til at have bil for at komme rundt.
I løbet af de 14 dage oplever vi at håndtagene falder af flere døre, håndklædeholderen falder ud af væggen, de fleste af skodderne for vinduerne virkede ikke og betød, at sollyset ikke kom ind eller ikke kunne lukkes ude.

Udover at skifte fjernbetjeningen, bad vi Sanders om ikke at ordne de forskellige forhold, da vi ikke kunne vente hver dag på, at de kom forbi.
Vi orienterede dem undervejs, for at sikre, at vi ikke blev bebrejdet disse forhold, da vi havde mistet al tillid til dem.

Til sidst, da alle disse forhold er gjort dem klart, og vi bad om en erstatning for vore oplevelser og det helt utilfredsstillende alternativ vi blev tilbudt, tilbyder de os et beløb svarende til mindre end 5 % af vores betaling for den oprindelige lejlighed

I alle de år jeg har rejst, har vi faktisk aldrig oplevet noget så ringe. Når vi skrev sammen med Sanders, fik vi hver gang et, hvad der forekommer at være, Ai genereret svar med samme høflighed, men samtidig ligegyldighed.
Og på vores rejse mødte vi faktisk et par, der havde oplevet samme ringe service med fratagelse af lejlighed kort inden de skulle rejse også gennem Sanders.

Af denne årsag, må vi fraråde folk at bruge Sanders.

This company are listed as the management of an attractive apartment in a great location in central Copenhagen I rented recently, BUT (and is a big one) when we arrived we found: 1) no smoke alarm as mandated by Booking.com and the municipality, 2) a fire escape blocked by a bed, 3) dirty floor, dirty cutlery, crockery and glasses, 4) dirty bin and liners that don't fit, 5) filthy oven which we decided not to use, 6) wifi that keeps chucking our devices off, 7) stained and insufficient linen. Note: they charged us a compulsory GBP122.22 cleaning fee - someone is not getting their money's worth!! Sanders brushed us off by 1) providing contact details that initially didn't work, 2) required immediate photos of the stained linen and then implied we may be untruthful because we hadn't been quick enough for their timescale(!!) and 3) explaining they can't do anything about the linen because we hadn't provided photos quick enough. The most unhelpful 'management' of a holiday let I have come across. (I use such services about 5-7 times per year for work and leisure). Guess what? You can't review then on Google maps! I. Will. Not. Use. A. Sanders. Property. Again.

Hvis man ikke har noget imod lugten af urin og afføring er dette et godt sted at leje en lejlighed.

Fantastisk sted! Det ligger perfekt i centrum, lejligheden var ren og lækker og sengene var helt i top! Jeg kommer til at booke igen når jeg skal tilbage.

Our stay was a great experience and the quality was perfect. The apartment was an excellent location right in the center of Copenhagen. The apartment was clean and welcoming, and the beds were absolutely fantastic. We would happily come back again and we would strongly recommend.

Rigtig fint ophold i efterårsferien hos Sanders. Lejligheden var ren, flot indrettet og lå i en god beliggenhed tæt på centrum. Indtjekningen var nem, og alt fungerede som det skulle. Jeg vil gerne anbefale det til andre, der besøger København.

Jeg havde et virkelig dejligt ophold en Sanders lejlighed i København i julen sammen med tre veninder. Det var den perfekte base for vores juletur.

Lejligheden er smuk, hyggelig og meget indbydende. Alt fungerede nemt og bekvemt under hele opholdet, hvilket gjorde det rigtig afslappende for os.

Beliggenheden er helt fantastisk – meget centralt i København, så det var nemt at komme rundt i byen.

Alt i alt en rigtig god oplevelse, og vi vil helt klart anbefale lejligheden til andre, der vil bo centralt og komfortabelt i København.

Excellent Stay in Limassol
The apartment was spotless, very modern, and equipped with everything needed for a perfect stay.

The customer service was extremely helpful from the moment of reservation until check-out. I will definitely be booking with Sanders again!

I had a wonderful experience and I really loved my stay in Copenhagen with Sanders. The property was really cozy and very nice. Comfortable beds and extremely clean.
I will definitely come back again.

I stayed with my family in a beautiful apartment in Greece this winter. I was happy to stay there and found the location was exceptionally good. I thought that the interior was quite modern and I felt like home. I liked the soaps in the bathrooms which had a great smell and fell to it. I will use Sanders again.

We had a really great stay with Sanders Stay in Copenhagen, everything worked out great and the apartment was super with really good beds and right in the center of the Copenhagen! Good communication and everything worked great. If I could say one thing, it was annoying there were no elevator in this old building, but then we got a good workout every day :-)

I had the absolute pleasure of staying at a Sanders apartment in Thessaloniki with my girlfriend, and it was truly an amazing experience from start to finish.

The location was perfect, making it easy to explore the area while still enjoying a peaceful and cozy atmosphere.

I have been renting out my property through Sandersstay for the past couple of years, and the experience has been absolutely perfect. Everything runs smoothly and professionally, and the rent is always paid on time without any issues. I truly appreciate how reliable and wellorganised the entire process is.

Whenever I have a question or need clarification about something, I receive an immediate response from their extremely professional team. Their communication is fast, clear, and helpful, which gives me great peace of mind as a landlord.

I can highly recommend Sandersstay to anyone looking for a trustworthy and efficient property management partner.

My family and I had the pleasure of staying in one of your beautiful apartments in central Copenhagen. From the moment we arrived, everything felt welcoming and comfortable. The apartment was clean, stylishly decorated, and equipped with everything we needed. This was the perfect stay away from home we needed. Highly recommend it.

Great stay in the heart of Copenhagen. The property was clean and extremely comfortable. Can definitely recommend.

I had a very pleasant stay at Sanders One in Limassol. I loved it. The apartment was light and clean and the area was calm and nice. I enjoyed the two weeks. There was one issue one day with the door, and I called Sanders who came and fixed it right away. I recommend.

don't recommend it. I left my Apple Watch and wanted to pick it up the same day, but they refused. They sent an uninsured package and didn't bother to check on it. The package is missing, it's been on the way for over a month, and I have neither the watch nor my money :) Additionally, the kitchen cabinet was broken, the toilet too, and it smelled like a basement, the heating barely worked.

It was a bad experience everything was very dirty or broken. Not recommended. We were supposed to stay for two nights, but we didn’t; we went somewhere else for the second night. The bathroom was unusable because it was so dirty. There was hair everywhere, and the showerhead was extremely filthy. Also, there were stains on the wall and on the upholstery of the sofa bed. It was a disappointment and definitely not recommended.

Lejede et rækkehus i Teglholmen. Anmeldte første dag utæt dør, blev afvist blankt af Marwa fra Team Sanders. Det var os der ikke kunne finde ud af at lukke den....! Sendte billeder og sågar video for at bevise det og det blev afvist. Havde nabo inde med samme dør, som også konstaterede den var utæt, det blev afvist - indtil Marwa gik i flyverskjul. Mage til arrogance skal man lede længe efter.
Huset var i øvrigt efter alderen ret slidt, rengøring sløj med spindelvæv flere steder, flæske svær under sofa og døde biller i billederammer ..!
Fraråder Team Sanders på det kraftigste.

I recently had the misfortune of dealing with Sanders stay,a Danish-run hotel group that operates with the warmth and flexibility of a malfunctioning vending machine.
My booking was intended at Sanders Port Piraeus for February 21st-26th, but due to exhaustion and human error, I mistakenly selected March 7th-12th. Realizing my error, I immediately reached out to my supplier, who in turn contacted the hotel.
Five hours passed—until 11 am next day,radio silence.
Hoping for a reasonable resolution, I secured a one-night stay elsewhere and continued my attempts to adjust the dates.
Instead of basic human understanding, I was met with an unyielding wall of pre-programmed responses. They(Lola B****n,GUEST RELATION COORDINATOR | SANDERS)
kept parroting that my booking was “100% non-refundable” (which I never contested), yet they flatly refused to make a simple date adjustment—even though my intended dates were available, and the stay was still 15 days away.

Trying to reason with them was like arguing with a toaster. Even an AI chatbot would have shown more nuance and emotional intelligence. Their rigid, profit-maximizing approach is a disgrace, especially in Greece—a country renowned for its hospitality. Instead of embracing the spirit of service, this company operates like a cold, calculating machine, prioritizing policy over people.

Thanks to their unwavering lack of flexibility, I am now forced to stay on dates that no longer align with my plans.

Worth mentioning is that there was/is availability all days following the 21st and prior to the 7th of march but they are just reluctant and unwilling to cooperate or accomodate their guests.
This experience has left a bitter taste, and I would strongly caution anyone against dealing with a company that so blatantly disregards customer needs.

Avoid them unless you enjoy soulless bureaucracy disguised as hospitality.