Samsung Omdömen 10

Ultra delayed delivery of Galaxy S26 Ultra | Order IN260305-15272461

I pre-ordered the S26 Ultra on 7th March with a promised next-day delivery as per Samsung’s website. That “next day” first moved to 13 March, and now to 10 April. Truly an Ultra-fast delivery experience.

While Samsung proudly advertised next-day delivery, the timeline has now stretched to 34 days after placing the order. Contacted customer care multiple times, but no one could justify the delay. Every time I requested to speak with a senior executive, I was told they were unavailable. Call-backs were promised repeatedly — but not even one happened.

After getting tired of waiting, I called again and insisted on escalation. I finally spoke with a senior executive for almost an hour, only to learn he couldn’t resolve anything either. The explanation for delay? A “bulk order.” Seriously? If bulk demand impacts delivery this much, why promise next-day delivery in the first place?

In an era where Amazon delivers in a day and Flipkart within 2–3 days (even for low-value products), delivering a flagship device in 34 days — with no accountability — is disappointing. And honestly, who knows if this will get pushed to June next.

Thanks, Samsung, for the ultra-rich customer experience for #S26Ultra. Hats off.

Extremely disappointing experience with Samsung service. The technician assigned for the installation of my washing machine spoke in a very rude and disrespectful manner. When I asked about the installation, he arrogantly said, A customer care complaint will not make your machine get installed any faster.

He even implied in a threatening tone that because a complaint was made, the installation would not be done today. This kind of behaviour is completely unacceptable and reflects very poorly on Samsung’s customer service standards.

A company of Samsung’s reputation should not tolerate technicians who speak to customers in such an unprofessional and intimidating way. Immediate action and better training for service staff are clearly needed.

Never ever I will anything from samsung india, 100%fake , 1 bought a samsung 50 inches smart tv for 43000, 1 year warranty, next day after completing the the warranty , the display unit is gone , the asked 18000 again for replacement, after long arguments they did it for 14000, after 6 months, again the same issue, the display gone , now they are telling us no warranty on the display unit that they replaced 6 months before, worst product ever I used , I have samsung tv abroad, it has got 5 years warranty, still working perfectly ,3 years now , samsung india is a big scamm

Worst customer service.fake insurance

The complaint of my AC happened on 5th October just after 2 months of its purchase.

6th October technician from your side came and told that the motor is complaint, which is to be ordered, after that he will come.

On 17th October he came with ordered motor and said that board is complaint, which is to be replaced.

On 24th October, he came with the board and said that the chip is complaint which is to be ordered.

And senior service executive says, 21 days will take after each replacement order!!!

What does all this means?

You can mock a customer like this to exhaust the warranty period?

Is this the BEST SERVICE that samsung provide to it's customer?

Dr. YUNUS A H
+91 9188446153

My fav. company but not now bcoz it discriminate Indians. Always launch its flagship smartphones with literally garbage processor (Exynos) in India whether always launch Snapdragon models in rest of the world. I don't like this discrimination as an Indian.

One of the worst Customer service. I got refrigerator from samsung and within 1st year every other month we have cooling issues. Every time rep shows up, adjust the temp and goes away. Now the dryer started to coming out and it’s been more than 2 month I am following up on request and they don’t have idea how to fix it. Wrote multiple emails using their “email to CEO” and still the issue persist. Their email to ceo feature is scam where the customer request is not escalated appropriately and they have junior employees in their who don’t even understand customer complaints. Never buy anything from Samsung India and never use their email to CEO feature if you think your voice will be heard. It is a waste of time, I haven’t got the refrigerator issue fixed by Samsung yet, they are also not ready to replace and pay my money back

The installation technician is very bad. He did not install the TV where we asked him to install it and said, "I will install it here, then you can install it your way." He was in a hurry. He did not even give a demo and was demanding money.

Samsung has good mobile phones but their service for home appliances in India is below standard. I have bought a washing machine, TV, air conditioners and refrigerator from Samsung over two years. The experience for installation and aftersale service has been below standard for the following reasons-

Samsung has made it difficult to log a service request as compared to other brands. They do not provide email id to track service request with them for any issues. They force you to log into their digital service center which is not at all convenient for many customers in india that do not use digital services.

Samsung runs home repair through contracted third party local vendors. They are only interested in money and selling what they can. My refrigerator installation person did not turn up and closed the request. My AC installation was pathetic and when I complaint I got no action from Samsung. Samung service link shows name of different person online than the one who comes in for service. This creates a security issue as the vendor may be sending unverified and untrained person for service.

Worst is their extended warranty Samsung care pack. I bought two for AC. Samsung did not provide warranty certificate that they say they will send in 14 days of purchase. Repeated contacts and even escalation to their service head did not help to get a certificate in 30 days.

I recommend to check quality of after sales service from their closest competitors in refrigerator market and AC market before making purchase from Samsung. LG, Voltas and Bosch are more professional andlet you provide immediate feedback on each service.

SAMSUNG KANPUR SERVICE CENTRE NOT SOLVE THE CUSTOMER COPALAINT REGARDING SPLIT A/C BY 7 DAYS IN THIS HOT SUMMER DAYS , KANPUR SERVICE CENTRE DAMAGE THE SAMSUNG COMPANY REPUTATION
I HAVE PURCHASE SAMSUNG SPLIT A/C VIDE ORDER NO.1131284250 DT 15/07/2023 UNDER SERVICE WARRENTY BUT SAMSUNG KANPUR SERVICE CENTRE NOT SOLVE THE PROBLEM ONLY HARRASHING ME BY CALL FROM MOBILE NO. 9335872967 / 7392957496 THEY ADVISED ME TO IF YOU PAY THEN I SOLVE THE PROBLEM OTHERWISE YOU SEE.