saitoworks.com Omdömen 25

Premium products, great customer service. Cannot fault this company, run by one passionate guy who really does love what he's built.

Saitoworks one of the uks leading automotive clothing brands has the best quality goods best service clothing / stickers and Japanese trinkets are all amazing quality well worth the money,

Saitoworks has just launched there first uk store and it is a little slice of Japan when you walk in have a look on socials and you will see this amazing store.

An excellent business I’ve been using for years. Highest quality JDM gear in the industry. From sun strips (mines been on my car for 5 years now!) to nobori flags and clothing, Saitoworks is the best!

I attended Saitoworks in Hassocks on 18/10/2025. I left along with several other cars then received a message from the owner, Jon, saying ‘Shame. Please don’t ever return. Cheers.’ There was no context or explanation, nothing. I replied ‘Sorry why’s that?’. He replied ‘Zero tolerance. Every person has been warned, you send it up my road you’re banned. Not letting people like you jeopardise my livelihood with stupid bullshit like that. Same with the Camaro. Cheers.’ I replied ‘I’m not sure what u mean and I didn’t send it. But ok thank you’. I asked if I could return a T-shirt I had bought. I was not sure where this warning was as never spoken to him. Jon gave his opening hours and said to pop in to return the T-shirt for a refund. I misread the opening hours (which are different to the times on Google) and went over after work. When I arrived, the door was closed (no opening hours displayed or closed sign), lights were on, cars in the car park so I tried the handle, it was not locked. I went in, stood by the door and said Hello. A lady spoke to me but she wasn’t able to do returns so I asked her to let Jon know I had visited. I gave my name then left. I received an unpleasant email from Jon accusing me of trespassing when the shop was closed. He said my vehicle and details had been passed to the police. He accused me of heavy revving when I left again. The tone of the email was threatening and aggressive – ‘I’m not entirely sure what your problem is, but I heavily advise you stay away from this area else I will pursue legal action against you for several counts. I take these actions very seriously. If you’re looking for a refund on the items you purchased, this can now only be actioned upon receipt of posting the goods back to me.’ He said he did not realise it was me when he said I could return it in person. I said I had made a mistake with the opening hours I did not not revved when I left and that I was going to share my experiences on social media. I did not trespass because the door was not locked and Jon told me by email to return it. I went 1 or 2 steps inside then left as soon as I had spoken to the lady. Jon sent another aggressive email saying the opening hours and rather than accepting I had made a mistake, said Ishould have read the email properly. He made threats to contact a solicitor and take action for defamation and harassment over sharing on social media. It seems he is allowed to make a mistake about who was returning the T-shirt but I was not allowed to make a mistake over the opening times. He said the shutter was always up when the business is open. This is wrong as it was not up when someone else attended a day later. He says he has proof of my alleged antisocial driving but has not offered to share this with me, even though I vehemently deny it. His business is clearly in the wrong location but he blames visitors for any noise he claims their cars make. His business is geared towards attracting people with modified cars but he doesn’t like the noise modified cars make? He posted a video on TikTok whichinsults the type of people he is trying to get to visit! I have been refused the chance to return my item in person. He has sent a tirade of threatening and abusive messages, obtained my home address which I find quite disturbing when he sent the same letter by email and he has blown a small incident, which I deny, out of all proportion. Given my experiences with Jon, I would not return even if he apologised and removed my ban. If you have a modified car with an exhaust that makes any noise be very careful if you plan to visit. Jon will likely ban you. I continue to deny that I revved my car when I visited and Jonhas not provided any evidence to show that I did. There is a national speed limit in place from the pub. There are no other speed limit signs as you enter the industrial estate and no warnings regarding noise
Everything I have mentioned is documented in email as proof.
It’s now been 22days since I sent the item back and no refund issued.
Please send me your solicitor details as I need to contact them for giving you my address with out my permission what is against gdpr. Second of all the letter wasn’t from a solicitor it was sent by you trying to further more intimidate me