Took out a Motorcycle Policy with them and then cancelled the same day as they was asking to be sent further details one detail could not send so cancel waited 5days then told them still not received... Se mer
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Det här tycker kunderna
Have used safely insured for a few years now on and off for modified car insurance. The guys and gals there are great, clear and open regarding the fine details when insuring my car. Luke particularl... Se mer
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Have used these guys many times over the last decade or so to insure a range of different performance cars, and they always come out cheapest and are generally a pleasure to deal with. On top of... Se mer
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Luke has been an absolute legend and sorted me a very good price on a modified car policy felt like I was talking to a good friend and he made sure to get me the cheapest possible price his service wa... Se mer
Företagsinformation
Skrivet av företaget
Safely Insured is an independent insurance broker, specialising in: modified cars , temporary insurance, learner drivers, fleets and much more...
Kontaktuppgifter
Storbritannien
- safelyinsured.co.uk
3,8
Bra
94 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Cheapest car insurance for performance…
Cheapest car insurance for performance cars life savers thank you
28 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thanks for your positive feedback Adeel - much appreciated :)
- Safely Insured Customer Support
Been using Sky Insurance now Safely for years...
Been using Sky Insurance now Safely Insured for years. Never had an issue, they are always extremely competitive for me. They are great, as a car insurance broker, I am always worried who I am really insured with and if worst happens how smooth it will go. Hopefully I will never find out.
18 november 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for your kind words and loyalty over the years Piotr! We're delighted to have been your choice for car insurance, and we appreciate your trust in us. If you ever need assistance or have any questions, we're here for you. Thanks for the recommendation - and here's to many more smooth years of coverage!
- Safely Insured Customer Services
This insurance company is a rip off
This insurance company is a rip off, charging excessive prices for additional miles onto the existing policy. And even at the end, they didn’t offer a renewal policy. Won’t be returning and certainly don’t recommend.
13 november 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Hi Kane,
We’re sorry to hear that you’re unhappy.
It’s difficult for us to comment on the pricing without seeing your policy information first. However, we can provide come clarification on the process of adding miles to a Telematics policy, which it sounds like you have.
Firstly, on the initial quotation phone call, we ask you for your estimated annual milage. We break this figure down into monthly, weekly, and daily amounts and ask you to confirm that the milage you’ve requested will be sufficient for your use. We do this to help you avoid having to pay more to add miles at a later date. During this call, we also explain that should you require additional miles, then the cost will be linked to your overall driving score – the better the score, the lower the cost of adding miles, and the lower the score, the more expensive it can be.
Furthermore, our system automatically monitors the number of miles you’ve driven and compares it to the miles you decided to proceed with. If the system estimates that you will use up all of your declared miles before the policy ends, then we will send a letter saying so. Again, a process which actively assists you in monitoring your miles to try and avoid having to add more later on.
Regarding us not being able to offer a renewal quotation, if your current insurer isn’t offering a rate and there isn’t an alternative insurer to place you with, then this is out of our hands, and we can only apologise for the inconvenience.
We hope this answers your concerns, but please contact us on 03303 331 251 should you wish to discuss these points further.
Many thanks
- SafelyInsured Customer Services
Great experience
Have used safely insured for a few years now on and off for modified car insurance. The guys and gals there are great, clear and open regarding the fine details when insuring my car. Luke particularly was a star this year and managed to beat my renewed price alongside many other insurers which for some reason would even insure me atall this time round ?! Thanks again
3 november 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
We're thrilled to hear about your great experience with Safely Insured. It's wonderful to know that our team, especially Luke, provided you with clear and competitive insurance options. We appreciate your continued trust in our services and look forward to assisting you in the future. Thank you for choosing us!
- SafelyInsured Customer Services
Say good bye to £183
I arrived at Safely Insured via Go Compare.com, because I needed temporary driver's insurance for my son to drive us in our car to the airport. My wife and I are both pensioners, and this was the best option for us. The quote from safely insured was £183 for 18 days, which I find rather I watering, but it seems the only option. Unfortunately, since communication is only via the rather stuttery chat box, I was never given any other advice than this was the only option. However, having spent, £183 I realised that even though my regular Insurance Quote Me Happy did not do temporary insurance, I could easily put my son on our regular policy as an additional driver for NO CHARGE whatsoever.
I immediately got back to Safely Insured to cancel the policy and claim my money back, as I might of expected from any reasonable transaction in life, expecting some sort of cooling off period. Despite the tick box of 'no refund' I recently thought that my circumstance would warrant getting my money back. However, having spent hours explaining the situation, the reasoning is simply Safely Insured will not pay a refund because they won't - because they can't -because they said so. I asked for some logical explanation or even moral latitude, but none was forthcoming.
Eventually, I found a phone number 03303331251for Safely Insured and I have to say a very reasonable operative took my call immediately and calmly expressed the views I've outlined here.
I firmly believe the conditions and operating standards of safely insured are well below standard and in my situation I'm deeply disappointed that I will just simply be losing £183.
My advice is do not use Safely Insured and if you want temporary drivers insurance just try adding the person to your regular Car Insurance. It might be not just cheaper but completely free of charge.
1 november 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for taking the time to share your feedback about your recent experience with us. We sincerely regret the inconvenience and frustration you encountered during the process of attempting to cancel your temporary driver's insurance policy.
As you mentioned, our temporary driver's insurance policies are non-refundable due to their nature as short-term coverage. This policy is clearly communicated to customers prior to purchase, and they are required to acknowledge and agree to this condition before proceeding with the purchase.
We empathise with your situation and your request for a refund. However, it is essential to uphold the terms and conditions of our policies to ensure fairness and consistency for all our customers.
We value your feedback and will use it to review our processes and identify areas where we can improve our communication and customer service. We strive to provide a positive and transparent experience for all our customers.
Thank you for your understanding.
- SafelyInsured Customer Services
Modified Car Insurance Policy, great customer service
I didn't end up taking a policy with SafelyInsured so I can't comment on that aspect of their service.
I simply wanted to leave a positive review for Luke T. Whilst a lot of insurance companies claim to be staffed by people that are passionate and knowledgable about modified cars, this often isn't the case, and you get through to another 'computer says no' type that tries to force a policy on you before you hang up. However, Luke T was exactly that, knowledgable and passionate about recording all the details of my modified car. Luke also tried to bring the price down for me, but ultimately it didn't match up to what I had from another insurer and importantly I wasn't pressured into taking the policy. A big thumbs up for Luke, who I'll be asking for next year come renewal time.
17 oktober 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you so much for your kind words. We're so glad to hear that you found our staff to be knowledgeable, passionate, and helpful. We're committed to providing our customers with the best possible experience so your feedback is incredibly valuable to us, and we appreciate you taking the time to share it.
I will be sure to pass on your good feedback to Luke. He is a valuable asset to our team, and we're lucky to have him.
Thank you again for your review. We appreciate your business and look forward to serving you in the future.
- SafelyInsured Customer Services
Avoid At All Cost
I have been driving for 25 years, have used a plethora of motor insurance companies and I would not use this company again if my life depended upon it.
We used this company for my son’s first year of driving, initially as learner insurance extending it to a fully comprehensive policy, with a black box, for his first year of driving (or so we thought) once he’d passed his test.
Their business model appears to be centred around extorting money from young people (the policy cost us c.£1400 for him to be insured on a 1L Fiesta) and then finding any reason possible to cancel the policy using the telematics of the black box prior to cancelling the policy once you have reached a set number of mileage, not the policy renewal date. Of course, cancelling the policy absolves them of all risk.
At the outset, the black box gives you peace of mind as a parent. You think it will stop your precious offspring driving dangerously or speeding. Au contraire! They would appear to find any tenuous reason to harass the policy holder with persistent phone calls with their ‘three strikes and you’re out’ policy. Not just for exceeding the speed limit but exceeding the average speed of other drivers on a particular road, excessive acceleration/breaking etc.
I had to tell them to stop on one occasion and call me instead as my son was emerging from his A-Level exams with multiple missed calls and threatening emails. For a young person to face the prospect of paying more for their future premiums because an overzealous company has cancelled their previous policy is not a welcome thought….and, if they cancel the policy there is no longer any risk of a claim.
Then we come to this morning. 18 days before the end of the policy and only six days before he goes off to university (where his costs are about to sky-rocket), leaving the car at home. Six days. That’s all he required. He’s reached his annual mileage limit and they’re cancelling his insurance. No more insurance and no first year’s no claim bonus. No gesture of goodwill to see him through an extra six days of insurance because he hasn’t claimed to this date. No mention of how many of the miles were accrued on private land (where car insurance is not required) or whom the car was driven by.
Having made over £1400 out of us so far, how much do they require for an extra 500 miles on his policy (which is the minimum they will do)? £137, that’s how much. That’s’ how they upsell. Thanks a bunch Edward and Natasha!
Of course, all this is buried in their Ts and Cs and any retort is centred around that. Naively, we thought we were purchasing a year’s policy like the 25 years of policies have done in the past. I was wrong and wish I’d paid a little extra to use a reputable insurer, not Safely Insured. They will not be receiving my custom again. If I could give zero stars, I would. Avoid at all cost.
11 september 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Hi Adam,
We’re sorry to hear that you’re unhappy.
We’d like to provide some clarification regarding the Telematics policy works.
Firstly, when a policy is purchased, we make it clear that whilst the policy is an annual one, it is also mileage based – whichever is met first. Many insurers adopt a similar approach.
During the quotation phone call, we ask you for your estimated annual mileage, and we will then break that mileage down into monthly, weekly, and daily figures. We then ask you to confirm that the miles that you have requested will be sufficient for your use. Furthermore, we stress the implications of exceeding your requested mileage. These terms are made clear to help you avoid being charged more at a later date. In addition, we reiterate these terms when the policy is purchased as well as asking you to confirm that you understand and agree to the terms. On top of that, we email all of the information to you, and there is a 14-day cooling off period if you’re not happy with the policy you’ve purchased.
In addition, our system monitors the number of miles that have been used and compares that to the miles you decided to proceed with. If the system estimates that the driver will use up all of the declared miles before the 12-month period is reached, we then send a letter saying so. Again, a process which actively assists you in avoiding having to pay more later on.
Secondly, the Telematics process is centred around promoting good driving. Our Telematics Team routinely monitor driving data and will only contact those where their data has flagged within our system. Reasons for this would be those who are speeding or driving recklessly. We will not issue Warnings for trivial driving events, and may instead offer an ‘Advice Call’, which doesn’t count against the driver.
As stated, if we contact a driver to issue a Warning, it is not for a trivial matter. It is because the standard of driving has fallen far short of what is acceptable. During this call, we will explain the event in more detail, but importantly, we will advise on how to avoid this happening again, as well as potential implications if our advice is not heeded.
A driver does not need to wait for us to get in touch to find out whether their driving is considered good or bad; they can see all their own data within an online portal. The portal shows all of the information mentioned here, as well as their overall score and how many miles they have left.
If we are able to offer more miles, then the cost of this is related directly to the driver’s overall score. The better the score, the lower the cost of adding miles.
To summarise, we go to great lengths to encourage good driving, and we cannot turn a blind eye to poor driving (especially considering the accident statistics for those in their first year of on the roads), we are particularly upfront regarding the terms of our policy, and it is also not in our interest to be prematurely cancelling policies.
If you would like to discuss these points in more detail, then please contact us on 03303 331 251.
Safely Insured
Excellent the person I spoke with was…
Excellent the person I spoke with was very friendly and helpful. I will definitely renew my insurance next year if the price is right 👍🏽😁
25 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for the positive feedback.
Safely Insured Customer Services
It is a privilege to be with safely…
It is a privilege to be with safely insurance, their loyalty & trust goes way beyond what to expect for your needs.
Am glad still to be with the best insurance provider from here & beyond thank you to all for your support & service always.
Regards Kp
21 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for the positive feedback.
Safely Insured Customer Service
Got me my cheapest renewal by far
Got me my cheapest renewal by far
And I seriously couldn’t be happier staff so helpful honestly would recommend and have done since becoming a customer will use them again next year Shannon is amazing and a true representative for the company she truly made my experience feel personal and like I was being looked after
14 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
That's great to hear Mark.
Thanks for the review.
Safely Insured Customer Services
Highly recommend easy and…
Highly recommend easy and straight-forward.
18 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for the positive feedback.
Safely Insured Customer Services
Bad insurers
I have a black box and they been saying there not able to track me and refusing to send someone out to fix the issue
I have my exact miles wrote down and have them on my car and the saying I have gone over my purchase miles when I have proof that I haven’t and are threatening to cancel my insurance if I don’t buy more
14 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Hi Jack,
We’re sorry to hear this.
I believe that one of our colleagues has been in touch regarding the discrepancy on how many miles you had remaining, and this is now resolved. Regarding the Box and it not being able to transmit an accurate signal, we have previously advised you that this was likely due to an aftermarket Bluetooth device that you have fitted which has been interfering with the signal. Once this device is removed, the box will be able to function correctly again; there is no need to send an operative out to inspect the Box.
Many thanks
Safely Insured
Unbeaten prices
Excellent service and great customer service, I highly recommend them!
11 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for the positive feedback.
Safely Insured Customer Services
horrible company
horrible company, avoid
Edit: to the reply below I did contact your customer services and they were useless.
8 augusti 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Please contact us via our Customer Services to explain your issue. At the moment, you have not supplied us with any information or any of your details.
Safely Insured
Glad I found these guys
Easy to contact easy to speak to and gave me a better price by quite a margin on a Japanese import Subaru Exiga
10 juli 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
Thank you for the positive feedback. Yes, we specialise in being able to cover these types of vehicles, and of course, insuring lots of modified cars.
Safely Insured
Awful company to deal with as a…
Awful company to deal with as a business they supplied us fleet insurance for many years then when we changed names took all our no claims away and made us start again when. I got advice from another broker they said they can’t do this then theses guys CANCELLED OUR INSURANCE WITH NO NOTICE AT 2pm WE HAD VEHICLES ON THE ROSD UNINSURED AS THEY KNOW THEY HAD BEEN CAUGHT WHAT THEY DONE EMAILED AT 5pm TO DAY CANCELLED INSURANCE WHAT A COW BOY COMPANY STAY AWAY IF YOU CAN AVOID AT ALL COST TAKE YOUR MONEY SOMEWHERE ELSE
7 juli 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
We are sorry to hear that you are not happy with the service you have received from us, we do take all feedback seriously, and we want to take this opportunity to address all the points you have raised.
Due to Data Protection, we cannot discuss the details of your policy on this site, but we have sent you a detailed response both by email and post
If you still have any queries, please do not hesitate to contact the fleet team at fleet@safelyinsured.co.uk or call us on 03303 331258.
Safely Insured Fleet Team
DO NOT USE THIS COMPANY UNDER ANY…
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! Ripped us off completely. Take £69 deposit I paid for daughters insurance policy. Then said they would need to validate with daughter. Send you a number to call and then put you in a long queue. They then cancel your policy after 7 days and refuse to pay you back your £69 even though tried sorting almost everyday.
I am now seeking legal advice and speaking wih trading standards. Luckily my daughter recorded the wait time on one occasion so I will be seeing this bunch in small claims court!
UPDATE: As per request, tried to discuss further but when I called they stated they couldnt discuss as the policy is in my Daughters name. Now revert back to initial complaint, daughter not being able to get in touch. However we shall try. These guys charge you £50+ quid for them not answering their phone after sending me what now appears to be a wrong number.
5 juli 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
We’re sorry to hear that you’re unhappy.
While we can be busy at times, it is not typical for us to have frequent long queues. Regardless, we do not solely rely on the customer to contact us for policy validation; we will actively attempt to contact them ourselves, along with email updates with each attempt.
I can see that we called your daughter on eight occasions over eight days, but were unable to get through and unable to leave a message.
The requirement for the policy to be validated is stated within Our Terms of Business Agreement, which one must agree to before purchasing the policy. This Agreement also states that we will charge a cancellation fee.
If you would like to discuss this matter further, then please contact us on 03303 331 251.
Many thanks
Safely Insured
So far so good
So far so good. This is my third year of insuring with them. After getting some comedy insurance quotes off some of the mainstream insurance brokers Safely Insured gave me a lower quote than the previous years premium. I haven’t had to claim yet or I hope I never have to. Keep up the good work.
17 juni 2023
Omdöme utan inbjudan
Cowboys
Gave a quote for my sons insurance, we accepted the quote and paid for the quote and all was confirmed. 20 minutes later they call to say that they can't offer us the policy! The money, £800 odd hasn't been returned 2 days later! Cowboys
14 juni 2023
Omdöme utan inbjudan
Svar från SafelyInsured.co.uk
We’re sorry to hear this.
For a very short period, we experienced a technical error that resulted in a small number of online purchases that did not meet our policy criteria. We swiftly contacted these individuals, explained the error, and issued an immediate, full refund. However, how quickly the refund arrives in the bank account is actually linked to whomever the individual is banking with, and not us.
We apologise for the inconvenience.
Kind regards,
Safely Insured
Good so far
Happy at the moment as the process has been nice and easy and the cheapest
2 juni 2023
Omdöme utan inbjudan
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