Rydoo Omdömen 18

Thomas was really helpful in explaining the product and understanding our requirements

Great product and really good demo

As a financial leader of a mid size (800 employee) multinational company I had a wish how to manage and monitir the expenses paid out by our colleagues.
We have checked and analyzed the expense management platform provided by Rydoo, who made my dream come true.
The security and IT compability check went quick and well, the implementation was smooth, and platform itself easy to use, so our colleagues are happy to use it.
In case of special wishes the cooperation with the experts of Rydoo were brilliant.

Demonstraram cuidado e atenção com o potencial cliente, estando sempre disponíveis para reuniões e esclarecimento de dúvidas. A demonstração da plataforma foi feita de forma descomplicada e intuitiva.

We liked the professional approach of Thomas. He was proactive, involved and answered promptly to all of our requests.

Very easy to use. Expenses and Trips are simple to use and to track. The scanning of the receipts is awesome, it "reads" and fills the fields automatically with the correct data.

The feature that identifies receipts and fills in the expense form is really great. Best update so far.

Thomas was really patient. I had a poorly toddler at home while he was reviewing the functions of Rydoo. He covered everything I could have asked for, within the booked time, all while being really considerate of me trying to juggle work and being a mom.
he was confident, reviewed all key features, knowledgeable-answered mostly all of my questions. Great experience

We made several inquiries for a demo from Rydoo and sent several emails, but unfortunately we never heard anything back from them.

Customer support response times are very slow, and the solutions provided are often generic and do not resolve the issues. While it does give an option to chat with an agent, it is useless as they don't have accurate answers to your problem.

To whom so planning to use their platform, please DO NOT; their customer support is ridiculous and so is their sales team, who will never contact you.

Very easy to use, intuitive and user friendly. Good image recognition feature.

Rydoo is taking the dread out of submitting my expenses. Charges are pulled from my credit card, relevant fields are prefilled, and I can add the missing pieces easily on the go (e.g., taking a photo of my receipt and attaching it). I also always have a status overview right at my hand. Thanks for making everything easy!

My company is working with Rydoo since 2020 and we are extremely satisfied with the tool as well as support functions. The implementations went smoothly and interfaces were built without any interruption. The tool itself is user-friendly and flexible to suit our company as well as country requirements. We didn't have any major issues that interrupts business and the minor issues are resolved in a short timeframe. Moreover, Rydoo provides a status page where we can check if there is any downtime on real-time basis. Overall, project team as well as the end-users are quite satisfied with the tool.

Rydoo is a great tool to manage expense. Is very easy to use and make the process much faster than other systems

There are many things that could be improved in the Rydoo product. For once, its functionalities are often unintuitive and buggy, like the filters in some dashboard views. Although I wasn't particularly happy about the product, I was satisfied with their customer support which was usually very responsive, but in the last four months we have contacted them multiple times and never got a an answer. It is disconcerting, also considered that the product is quite expensive.

We have been using Rydoo for 5 years with no issue. Q recent glitch occurred, which prevents me from accessing my account. There is apparently only 1 support person in the entire organization, named Reyn, who insists that he will neither escalate the issue or provide telephone service. He also refuses to accept a Teams meeting so I can show him the issue live. It is now 3 weeks, and I believe I have heard a number of different excuses, but there is no willingness at all to provide a resolution. We will siéply switch to another provider. My advice is to stay away. We have missed an important reporting deadline due to this complete lack of accountability.

Very bad,no customer service,no phone call,double transactions,customer relationship manager has no clue about the system and takes ages to provide answer during implementation and forget about any response after going live.Think twice if you wish to cooperate with them,they will sell you gold and you will get coal and so many problems you will regret the time and money you invested in this tool.

Rydoo - Slow website when reviewing and editing expense fields - Xero functionality broke for many weeks, missed VAT return deadline as a result. Was refused even a partial refund on cancelling my subscription even though the Xero functionality was not working. My accountant moved me to Dext and I submitted and reconciled all my expenses in a fraction of the time.

Great tool for corporate expense management. They have a great app, where you can just snap a picture of the receipt and it reads out the information on it in seconds. It saves a lot of time for people who are travelling a lot and don't want to spend a lot of time doing expense reports.
As a manager, it's extremely easy to get an overview of my team's spending and approve their expenses - as our policy is captured in the tool, I almost never need to reject their expenses as everyone clearly understands what can be claimed.
It's also very convenient for our accounting department, because now they can approve my expenses in real-time and and I get reimbursed a lot faster.
Very helpful and responsive Customer Success team.
Overall, I highly recommend Rydoo to businesses looking for a straight forward expense solution.