These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Se mer
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I am so pleased with RX live - I tried 8 pharmacies in South Devon to dispense blister pack meds for elderly father, as mum was struggling to work out his meds even with a dossette box. Once set... Se mer
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Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... Se mer
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Awful service , really delayed dispatch : prescription was approved by NHS 1 Oct, dispatched only today 8th after I pushed and complained ; when I questioned the delay with customer service on their... Se mer
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RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
3-4 chalice close, sm6 9ru, wallington, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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We have over the past few months had an issue with getting my father in law’s dementia medication delivered on time but yesterday when I spoke with one of the representatives from RX live he was so helpful and understanding. The representative listened to the issue and immediately send out the order for the medication and assured me that it would be sent out a week earlier in future so it arrives in time before the previous months runs out.
Very understanding and caring Thankyou

Svar från RXLive Pharmacy
My wife and I selected RX live as our nominated pharmacy as they do blister packs. if that's all I needed they would be great, but I have other health problems that require separate medications. I am on maximum insulin, short and long term. I require at least 12 pens of long acting insulin and 25 pens of short acting insulin. per delivery I would get one box of 5 novo rapid and one box of 3 Toujeo pens. Each time I would have to phone in to have this corrected only for the operative to say its a rare item to get hold of. I know this to be BS as I have been on this medication for years and my pharmacy never had problems getting it. Further to this problem my prescription clearly says I have 40mg of Nicorandil daily and I am sent one box of 60 X 10mg tablets and this must last me a month. 60/4 = 15 days worth of tablets. I am used of receiving 20mg tablets but took a second look at the box when I was having pain again. They also send stickers to show items missed and when the missing medication is in stock they don't follow up and send it so with RX live I constantly find myself running out of medication then I have to phone them to find out their next excuse. I have gone through my GP to switch back to my previous pharmacy. to me its questionable whether there is a pharmacist checking on the quality of prescriptions being dispenced.

Svar från RXLive Pharmacy
I organise the delivery of medication for my brother who lives hundreds of miles away. After having a nightmare with another medication delivery company I tried RXLive. Thomas looked after setting up my account and was very patient when explained I was nervous about trusting another company and that I was worried about delivery times. The first delivery cut it fine as the pharmacist was concerned about one of the medications and had to double check with the doctor, but since then everything has gone smoothly. I had to email or phone the other company 3 or 4 times each month to make sure a delivery would come on time. His latest medication from RXLive arrived today without me even looking at the app or chasing it. What a relief!
When my brother received an accidental double dose of medication, I spoke to their pharmacist Mr Patel and he was very helpful too and sent me a lot of information that put my mind at rest.

Svar från RXLive Pharmacy
Never had a problem and if we did we would live chat or phone them, it would be sorted. We've been with them for years, I think nearly from start of them. They all friendly, polite and extremely polite, I think im bias though as they are based near to where I was born, ha ha.

Svar från RXLive Pharmacy
Excellent service and great account manager ( Thomas) who always responds quickly to my enquiries. A professional business in my opinion.
I recommend RX Live.

Svar från RXLive Pharmacy
one of the best pharmacy i think, received my medications on time spot on with the packaging specially
highly recommended

Svar från RXLive Pharmacy
RX Live have always offered me Excellent service and the "urgent" button to click IF your Prescription is Urgent really does work.
I had an urgent Prescription on Tues, all local chemists out of stock, so I webchatted RX Live they were lovely & actioned it for me & my Post Lady was knocking on my door the next morning (Wed) with my medicines 😊 I highly recommend RX Live as with my regular repeat prescriptions they can put through your Letterbox or secure Parcel box, it is a tracked delivery. Unlike local chemists who are not allowed to leave it with a neighbour or put through a letterbox or Parcel Box. I've been with RX Live over a year now & they are Excellent in every way.

Svar från RXLive Pharmacy
Hi there, I believe i submitted a review in 2024 but i just wanted to update after nearly 2 more years with this Pharmacy. The truth is, I can not find a fault, and with the best intentions, nobody is perfect. However with something as important as medication near perfect is needed, especially where pain is concerned and this is where RXLive come in because they are "PERFECT". I have dealt with many pharmacies over the years and many are caring but maybe just can not cope with demand and many are just unprofessional. With RXLive you get caring AND professionalism. As I said on a previous occasion the delivery is fantastic and once the medication is approved there is no waiting for days and weeks. If the medication is particularly urgent they now have a link in the email that says dispatch "now" and usually it is delivered the next day or 2 at the latest. If I have a query there is a fantastic gentleman called Thomas who usually answers straight away and does his best to accommodate once again with care and professionalism. Any way the plain truth is that i highly recommend RXLive and i would not think about going anywhere else cheers Lesley.

Svar från RXLive Pharmacy
I've been using rxlive for 6 months, so 6 prescriptions sent.
First one they sent the wrong dosage so I ran out half way through the month and had to pay another prescription charge.
Second didn't show up so I was left without medication for several days.
Third was late - they send you an email saying its ready, but as they use Royal Mail it can then take another 2 weeks to arrive.
Forth I asked for a one-off asthma inhaler as well.
Fifth they sent another inhaler so I called to tell them to stop sending them as my doctor is now asking me to go in for tests due to the 2 inhalers I've had in quick succession.
And then this month another asthma inhaler shows up. I call to tell them and ask them to refund it and they told me they need to collect it first. They agreed to collect it Monday. When adding it to my calendar I realise Monday is a bank holiday so there is no way it will be collected. Called back. Someone answered and immediately hung up. Called again and arranged collection the next day. Get an email saying it will be collected. No-one showed up.
So I've now paid for 3 prescriptions unnecessarily, been left without medication and have had to spend a lot of time dealing with these numpties - it was so much easier just going to the chemist once a month so that is what I'm going to do from now on.
I am very concerned they will end up killing someone by sending the wrong medicine/wrong dosage, so am referring them to the General Pharmaceutical Council.
Do not give your credit card details to these people.
Absolutely terrible!!!...i get medication that i havent requested...then i have to contact them to collect it..i can send email,get a reply to say ' all noted'...but they just send the wrong prescription anyway...have now changed to a different pharmacy delivery servide,as Exlive are so unreliable,and they are causing me much worry.

Svar från RXLive Pharmacy
Simply amazing services, the best part is the communication , they never disappointed with my meds delivery, FOR one of the order they did not have something in stock but they made sure they informed me about that and get it arranged for me ASAP,, WHOLE experience i just great
THANK YOU RX LIVE

Svar från RXLive Pharmacy
One of the best online pharmacy in UK. Since I joined this pharmacy I don't need to take stress about me medications
Highly recommended 👌 👍

Svar från RXLive Pharmacy
Absolutely appalling service from these so-called "professionals" asked for the code for urgent medication that ive been waiting for to collect from the local pharmacy, told me they would ban my account if i wouldnt let them send it, tried to explain i needed it urgently, in the end i said fine close it, they havent sent the medication back for me to collect.i will be reporting them.
Edit..shame I can’t upload the audio..actually I’ll put it on YouTube
rxlive.co.uk has flagged your review for containing defamatory content.
Email I received
Good morning, Mr xxxxxx
Let me handle this and speak to the team who you spoke with I personally deal with your account and of course going forward I will unblock your account, but if you don't mind re considering your review, you spoke with (REDACTED). I will speak to the team about this.
I will also re instate your account if you want anything sent back to the spine as we are strict on it, do you mind just in app live chatting us and ask for the head pharmacist I will accommodate when you need things sent locally?
Lets make a Menze and sort this out.
Kind regards,
Head Pharmacist
"Despite your later abusive and inappropriate language towards our team, our staff remained professional throughout and continued to deal with the matter correctly."
The recorded audio proves otherwise
Hi Steven,
Thanks for reviewing RXLive Pharmacy.
Unfortunately, they believe that your review includes content which goes against Trustpilot's guidelines.
Please have a look and see if you agree within 3
days.
"We also note that you have changed multiple previous 5-star reviews to 1-star reviews"
just the one

Svar från RXLive Pharmacy
Pharmacy take weeks to sort prescription tried to refuse my prescription because I left a bad review then got my review taken down wouldn’t use these again even if it was the last option

Svar från RXLive Pharmacy
Most days quite good and respond to my messages fairly quick. However after bank holidays it is dispatched much later than the due date even though I mark urgent which can be worrying

Svar från RXLive Pharmacy
I have been with this online pharmacy for the past 6 months and they have been absolutely amazing throughout. Their service is always reliable, efficient, and consistently on point. Communication is excellent — they are quick to respond and always keep me updated, which makes the whole process stress-free.
What really stands out is their fast and dependable service, especially the option for next-day delivery when something is needed urgently. It’s reassuring to know I can rely on them when it matters most.
Overall, I couldn’t recommend them enough. A truly outstanding pharmacy with great service and customer care.”

Svar från RXLive Pharmacy
Rxlive pharmacy are fantastic service they work extremely hard. Iv'e been using this service a while now and iv'e had no issues at all. I recently lost my mum to cancer and this service was amazing at getting urgent medication out promptly taking a lot of the stress away. Thankyou Rxlive pharmacy i really appreciate you x

Svar från RXLive Pharmacy
I have only been with this pharmacy since December and have now added my husband. We have both received our medication on time other than this time, It wasn't the fault of RX , it was my GP surgery who took 3 weeks to send the script to RX and I was left with no medication for a few days . It took RX chasing the surgery and also myself but as soon as it was finally sent over RX acted on it and I received my medication the following day. I can thoroughly recommend this company.

Svar från RXLive Pharmacy
Worse online pharmacy there is take weeks to deliver your medication even tho it says days the customer service is terrible and get spoken to like a child and snarkey comments stay well clear

Svar från RXLive Pharmacy
Following your response to my review I confirm I checked my emails. The last one I received from you was the 16th March. What you have responded with is a pack of lies.
Fortunately I have copied in my gp practise to some of the occasions where I was badly let down. You should know it was their suggestion that I should reconsider using your company. This pack of lies from you has made up my mind and I will seek a reliable company that does not endanger their patients. Others should look elsewhere before their safety is endangered.
Dreadful company that repeatedly puts patients at risk with post approval late processing and delivery.
Prescription gp approved 26th March. Not had a single email or response to my chase up emails to date. Dangerous company. Look elsewhere.

Svar från RXLive Pharmacy
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