On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It's always a very friendly, efficient and caring experience at Woodfall from all the team - thank you very much.
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... Se mer
Företaget har svarat
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... Se mer
Företaget har svarat
Företagsinformation
Om R Woodfall Opticians - West Norwood
Skrivet av företaget
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Kontaktuppgifter
286 Norwood Road, West Norwood, SE27 9AF, London, Storbritannien
- 020 8670 4100
4,9
Utmärkt
281 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Made to feel welcome
Made to feel welcome, and not rushed. Patiently explaining everything as went along. Thanks everyone !
1 oktober 2025
Svar från R Woodfall Opticians - West Norwood
Thank you for your kind feedback we are pleased to have been of assistance and that all your queries could be answered.
As usual promptly seen
As usual promptly seen, professionally assessed in a friendly environment.
24 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you for your feedback and for choosing Woodfalls West Norwood!
Svar från R Woodfall Opticians - West Norwood
Thank you for your kind review, we are pleased to have been able to help.
Svar från R Woodfall Opticians - West Norwood
Thank you very much for your feedback and for choosing Woodfalls West Norwood!
Friendly and efficient service
Friendly and efficient service. Came in for one pair of glasses and ended up selecting three pairs. Excellent product and very happy overall with the experience. Would definitely recommend!
29 augusti 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for visiting our practice in Norwood. We are pleased to have been of assistance and hope you are enjoying all of your new specs! Please let us know if there is anything we could do to improve.
Good customer care
I was seen punctually. Each part of my examination was explained to me and I was reassured about the state of my ageing eyes. I have used this optician for many years and have always been satisfied with the care I have received.
24 september 2025
Woodfall Opticians know about Caring.
My experience was met with a friendly welcome from Receptionist Lauren, who is well presented and very polite.
All relevant forms are explained in a non jargon manner.
The practioners are all approachable and will answer any questions or concerns regarding lens,contact lens wear among the vast selection of glasses, for all ages.
30 september 2025
Been a patient for years
Been a patient for years. Expert, friendly and helpful staff. Excellent location. Recommended.
17 september 2025
Svar från R Woodfall Opticians - West Norwood
Our team at West Norwood are very grateful for your review.
Thank you very much for your continued support and we look forward to seeing you again.
The optician was great,she explained…
The optician was great,she explained the procedure to me ,excellent service, great team
17 september 2025
Svar från R Woodfall Opticians - West Norwood
We are pleased to hear that you are happy with the service and that everything could be explained to you. Thank you very much for your feedback and for visiting our practice in West Norwood.
Brilliant customer service
Brilliant customer service. Welcoming, friendly staff. Optician was very professional and listened to what I was telling her.
Highly recommended.
23 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
Warm welcoming and knowledgeable they…
Warm welcoming and knowledgeable they put you at ease and provide excellent support and advice
19 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for your kind review. We are pleased to have been able to help, and we are very grateful for your support.
All staff were polite and helpful
All staff were polite and helpful. I felt as if I mattered.
The specialist who carried out my tests was brilliant in dealing with me. Thank you.
15 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
Very professional and friendly
I find the staff at the Sydenham branch extremely friendly.
The Optician I saw on Saturday 13th September was knowledgeable and took the time to explain everything to me. She was also very warm and friendly and nothing seemed too much trouble.
I would thoroughly recommend this Opticians to anyone living in the Sydenham area.
13 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us such lovely feedback. We are very grateful to have been able to be of assistance, and that our hard work at Woodfalls did not go unnoticed. Our team is always happy to help, and thank you very much for the visit.
The Optician was welcoming,kind and…
The Optician was welcoming,kind and very accomplished.Never judgemental and consistently patient.An eye test that was enjoyable-remarkable.
15 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
A Good Optician Experience
The optician was punctual, friendly and appeared unhurried. She explained everything clearly and answered my questions in an understandable way.
1 september 2025
Svar från R Woodfall Opticians - West Norwood
Thank you very much for your feedback, our team greatly appreciate it.
We are glad to know you that all of your queries could be answered. Thank you very much for choosing Woodfalls West Norwood.
Excellent local company
Excellent friendly professional and thorough examination and service. A great local company!
4 september 2025
Svar från R Woodfall Opticians - West Norwood
We are pleased to hear you are happy with the service on your visits to us at Woodfalls Sydenham. Thank you for your support and we look forward to seeing you again!
Svar från R Woodfall Opticians - West Norwood
Thank you dearly for your review, feel free to let us know of any improvements we could make.
Svar från R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your feedback.
Efficient and on time
17 augusti 2025
Svar från R Woodfall Opticians - West Norwood
Thank you for your feedback!
Exhaustive examination
Exhaustive examination of my eyes which covered all aspects of eye health.
21 augusti 2025
Svar från R Woodfall Opticians - West Norwood
We are pleased that we were able to give you a thorough eye check and a 5-star service. Thank you for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.