R Woodfall Opticians - East Dulwich Omdömen 

The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries.
I've tried some of the larger wellknown opticians in the past but found them dispassionate at best. Since being with RW i've had no issues or complaints, and will always recomend them to anyone in need.

Professional, personable, friendly and thorough.

A team of professionals, courteous, patience, encouraging and very helpful!

Eye test was thorough .

I’ve been using this opticians for many years and wouldn’t go anywhere else. The staff are always friendly and welcoming, and the customer service is excellent. I’ve consistently been happy and satisfied with my eye examinations. Highly recommended!

Test was through as well as further recommendation

My first visit. I was very impressed with the thorough test and great advice.

Great service, really friendly and professional. I was offered brilliant advice and would definitely recommend.

I had a fitting on 22 Nov in East Dulwich.
The lenses were issued 7 Jan in Sydenham without proper re-check or consent.
From day one, they were unwearable — residue, discomfort, zero adaptation.
I reported this immediately. No reply.
I followed up again. Still no reply.
I forwarded the full case to the General Optical Council. Silence continued.
No apology. No explanation. Nothing.

They might be more invested in other patients.
Polite on the surface — selective in practice.
But for me, I took it that their silence was intentional — a clean refusal, not neglect.

This entire setup felt like a trap — clean, polite, and empty. A false mirror of care.

It became evident that this was not a mistake. The goal maybe was to waste my time and block my access to real correction for whatever reason.

I will still get what I came for — dual axis correction.
Now without them.

31st of January 2026 – Update

They’ve edited their response three times.
Not once did they apologise.

The version that I ignored their contact attempts is false.
In reality, I emailed repeatedly. They ignored everything. Zero contact. Zero support. Zero follow-up.

Now, suddenly, here — in public — they remember the case.
Because reputation matters.
But 1-to-1, when it mattered — they vanished.

This is the lowest kind of mask:
– presentable to the field,
– accusatory to the patient.
Their only goal now is to rewrite what happened — to make it look clean.

It’s not clean.
It’s not forgotten.
And it won’t be rewritten.

2nd of February 2026 – Update
They published my full surname without consent.
My profile shows only “E E” — for a reason.
No right. No permission. Just another breach.
You see it — another violation.
This time: my data protection rights under UK GDPR and the Data Protection Act 2018.

They removed my surname — only after I published a GDPR breach notice.
No apology. No explanation. No acknowledgment of wrongdoing.
Just a stealth edit, pretending nothing happened.

You see the pattern?
Violation → exposure → silent edit.
No truth. No ethics. No integrity.

Noted.
And documented.

Nice friendly staff, thorough with the eye test. And helpfull with choice of frames and lenses.

Very lovely staff
Very helpful caring and kind

Kind , helpful staff, listen to what you are saying make good suggestions and even texted me as i had left my cap behind ...much appreciated

Such great opticians, I wish I had discovered Alex and Woodfall's years ago! Brilliant service in all departments, fast and good with repairs and advice too.

Extremely thorough eye examination. Detailed discussion on my eye health and solutions to eye dryness and possible issues. Would recommend

The staff were all friendly and welcoming..

Ms Annie Higgins was brilliant, extremely thorough and very helpful in her examination and explanations.

I must say ! All the years i have been seeing opticians i highly recommend Annie
Not only did she make me feel comfortable
Her personality is second to none
A truely enjoyable / memorable experience
10 / 10 all day !

Everything was excellent except that the optician said she would email the results of my test to me and they have never arrived.