Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Millie and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... Se mer
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Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... Se mer
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Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... Se mer
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Företagsinformation
Om R Woodfall Opticians - Crystal Palace
Skrivet av företaget
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Kontaktuppgifter
27 Westow Street, Crystal Palace, SE19 3RY, London, Storbritannien
- 020 8771 3601
4,9
Utmärkt
161 omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Perfect Service
Fantastic service from start tò end. I went in for new glasses, received a comprensive and very professional consultation. I was fitted with new glasses and was told It would take 10 working days tò get my new glasses, It took 7. The glasses are perfect!
Defo my new optician
2 maj 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your great feedback.
We’re really pleased to hear you had a fantastic experience from start to finish and that your consultation felt comprehensive and professional. It’s also great that your new glasses arrived earlier than expected and are working perfectly for you.
We really appreciate you choosing us as your new optician and look forward to seeing you again in the future.
Absolutely brilliant service for both…
Absolutely brilliant service for both myself and daughter. Every step is explained and the staff are friendly, professional and helpful.
22 april 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful feedback! We’re delighted to hear that both you and your daughter had such a positive experience. It’s great to know our team’s friendly, professional approach and clear explanations made a difference. We truly appreciate your kind words and look forward to welcoming you both again soon.
Exceptional individual care.
23 april 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for the 5 ⭐⭐⭐⭐⭐
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re pleased to hear you found the team very friendly and that everything was clearly explained.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Really great experience
Really great experience, delightful staff from receptionist, opthalmologist and dispensing agent. Highly recommend
1 december 2025
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re delighted to hear you had a really great experience and that every part of your visit—from reception through to the optometrist and dispensing team—was so positive.
We really appreciate your recommendation and look forward to seeing you again in the future.
Always very good service with care…
Always very good service with care given to ensure the eyesight test is thorough.
1 april 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re pleased to hear you consistently receive very good service and that your eye tests are carried out thoroughly with care.
We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.
Was seen on time staff very pleasant…
Was seen on time staff very pleasant and friendly 👍👍
8 april 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We’re pleased to hear you were seen on time and that you found the team pleasant and friendly. We really appreciate you taking the time to share your experience 👍
Great experience at the opticians
Great experience at the opticians. Would recommend using the shop.
18 mars 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your kind words!
We’re delighted to hear you had a great experience with us and really appreciate your recommendation. It means a lot to the whole team.
We look forward to welcoming you back again soon!
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We’re really pleased to hear you found our staff helpful, our communication clear, and the optician great. We truly appreciate you taking the time to share this and hope to welcome you back again soon 😊
Excellent Customer Service
Eye test conducted by Millie
Friendly, informative & professional
Definitely recommend
4 mars 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you so much for your lovely feedback! We’re delighted to hear you received excellent customer service and that Millie made your eye test such a friendly, informative, and professional experience. We really appreciate your recommendation and hope to see you again soon 😊
Excellent service and friendly staff
Excellent service and friendly staff. Also a great range of specs.
3 mars 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback! We’re really pleased to hear you received excellent service and found our team friendly, as well as enjoying our range of specs. We truly appreciate your support and hope to see you again soon 😊
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your feedback! We’re really pleased to hear you were very satisfied with your experience. We appreciate you taking the time to let us know and hope to see you again soon 😊
Alex was very kind and repaired my…
Alex was very kind and repaired my glasses even though they weren’t from their shop. I highly recommend them!
13 mars 2026
Omdöme utan inbjudan
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We’re so pleased to hear that Alex was able to help and repair your glasses for you. It’s great to know you had such a positive experience, and we really appreciate your recommendation. We hope to see you again soon 😊
Wonderful team
Wonderful team, very cheerful and helpful. Millie did my eye exam, she was really friendly, explained what she was doing each part of the exam and answers my many questions!
Highly recommend, great service.
27 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful feedback! We’re delighted to hear you found our team cheerful and helpful, and that Millie made your eye exam such a positive experience. It’s great to know she took the time to explain everything clearly and answer all your questions.
We really appreciate your recommendation and kind words about our service. We look forward to seeing you again soon 😊
Great experience and explanations very…
Great experience and explanations very helpful and thorough- and high tech kit used
Thank you
27 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you so much for your lovely feedback! We’re delighted to hear you had a great experience and found the explanations clear, thorough, and helpful. It’s also great to know you appreciated the high-tech equipment used during your visit. We really appreciate you taking the time to share this and hope to see you again soon 😊
Friendly informative and accommodating…
Friendly informative and accommodating staff who put children and parents at ease.
20 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We’re so pleased to hear that our team were friendly, informative and accommodating, and that both you and your child felt at ease. Creating a calm and reassuring environment for families is very important to us. We really appreciate you taking the time to share your experience and look forward to welcoming you again.
Great service
18 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you so much for your kind comments.
Svar från R Woodfall Opticians - Crystal Palace
Your feedback is greatly appreciated. Thank you!
Very thorough testing and very friendly…
Very thorough testing and very friendly staff
5 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for choosing Woodfalls Crystal Palace! your feedback is greatly appreciated.
Optometrist was really excellent
Optometrist was truly excellent; friendly, informed, patient, really good at explaining what was happening and going throug the new (ish) tests and tech.
2 februari 2026
Svar från R Woodfall Opticians - Crystal Palace
Thank you for your wonderful feedback. We’re so pleased to hear that you found our optometrist friendly, knowledgeable, and patient. It’s great to know that the explanations and guidance through the newer tests and technology were clear and helpful.
We truly appreciate your kind words and are glad you had such a positive experience.
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