Great apparel selection
Products are licensed & size is true fit. Must haves for grandkids they love clothes especially Spider-Man?
27 juni 2026
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,6
Dålig
15 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointed to the Max
I signed up at a time when for the first week it would cost me 7.99. I immediately knew once I started in the app that it wouldn’t work for me. Therefore, I sent an email saying that I wanted my subscription cancelled immediately. I even heard back from them questioning what I didn’t like about the app. I told them that my cancellation had nothing to do with the app not working. I canceled because I’m 68 and for me it was too complicated and I knew that I wasn’t going to be able to get what I needed from them. As of today they are still taking 19.99 out of my account every week. I’ve tried contacting someone and have not had any luck so far. Maybe by submitting this review I’ll hear back from them. Either way I will not stop until I’m reimbursed for all that they’ve charged me other than the original 7.99 fee!
16 mars 2026
Daniel Tiger Hoodie Size 3T
I ordered the red Daniel Tiger zip up hoodie with ears in size 3T and have never received it, nor have I gotten any updates as to when I will receive it. Now I'm trying to figure out how to contact Ruelily as to whether I am going to receive the hoodie in the correct size or I need to request a refund.
11 mars 2026
Svar från Ruelily
Hi DeEtte,
We sincerely apologize for the frustration this has caused. We completely understand how disappointing it is to have an order delayed without a clear explanation.
Our security system flagged a discrepancy with the transaction and automatically placed the order on a protective hold. Because this has caused an unusual delay, we have issued a full refund on your behalf. You should see those funds back in your account within [3-5] business days. And, If you would still like to receive these items, please let us know and we can help you set up a new, cleared transaction.
It’s a scam
Purchase a dress that looked beautiful but when it was sent to me it was cheap material so I returned it and they want $185 to do the return that is an absolute rip off. We don’t do that here in America had I known this I would’ve never purchased and I am not paying it. I’ll keep the damn cheap dress. I got my money back cause I made a dispute with my bank but no way am I sending it back for $185 they can go to hell.
30 december 2025
Omdöme utan inbjudan
Svar från Ruelily
Hello Bernice,
We're sorry to hear there was an issue with your order. By policy, we do not charge for a return. And unfortunately, we are unable to find any information regarding your order. Can you please send us your order details? Please send us the following information:
Order ID
Order Date
Customer Name
Shipping Address
so we can investigate the issue further, and provide you with a resolution.
Thank you.
Piss pore customer service
Piss pore customer service, sent several messages and never even responded to them.
11 december 2025
Awful customer service, the worst!
I have emailed Ruelily 3 times asking how to do a return…..they still haven’t sent me an answer. The pjs I ordered were not what I expected, very poor quality.
I will never order from this company again!
11 november 2025
Omdöme utan inbjudan
horrible product
horrible product, customer service does not respond to emails and they sell fake Disney. Avoid at all costs!
27 juni 2023
Omdöme utan inbjudan
Woody Birthday t shirt
Was very excited to receive within a week! He loved his birthday shirt with Woody!!!
18 maj 2023
Very poor communication
Order confirmed on 2/24. As of 3/2, still no notifications that order was shipped. Very poor customer communication!!
2 mars 2023
Svar från Ruelily
Hi Ed,
Thank you for bringing this issue to our attention and we apologize for the inconveniences this has caused. Could you please confirm your Order ID so we can investigate this issue further? We look forward to your response. We thank you for your time and have a great day.
Best Regards,
Ruelily Team
My package hasn’t shipped in a week
My package hasn’t shipped in a week, I emailed with no response. 0 stars.
13 januari 2023
No explanation
No explanation
The order was cancelled by Ruelily and no explanation was given.
10 januari 2023
Completely absent customer service
Completely absent customer service. No phone number
Don’t answe social media messages
Don’t return emails
Don’t answer messages left on website chat form
16 oktober 2022
wrong item - no customer service
I did not get the item I ordered. I have e-mailed customer service twice, but I have not heard a thing back. Very disappointing. Would not order here again.
10 december 2021
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.