rudyspizza.co.uk Omdömen 

Been a fan of Rudys since their first ever store as we loved their pizza. We moved away and but every time we returned we would visit.

We were delighted when they were opening one within a half hour drive, and visited as often as possible.

I called up Tuesday night to place an order for collection. No one answered the phone until the 8th time of it ringing until answer phone over an hour period.

I then went to order but to be told no, you must do it via Uber Eats or Deliveroo. Really sad to hear that a company now wants to pay a 3rd party company to do the work rather than investing in a pad and pen.

I have neither, I reluctantly checked my Uber account and an option to order food, we clicked the Rudys menu to find it more expensive by a lot and compared to eating in or ordering direct (passing on the cost to their customers) At that point we gave up as we favour companies who are customer focussed.

It’s fine, you just lost a fan and loyal customer - when in your home town there are plenty of other great places, and around here - well we found a great little place after our experience.

Compelled to write this review as received outstanding service from Ruby's in Birmingham, bravo!!
Rhiannon was absolutely amazing, can't praise her enough for the resolution to our dilemma. Deliveroo were the culprits again as usual, I'm deleting the app as its an insensitive platform considering its usually guests who are left without food due to their incompetence.
We have visited Ruby's restaurant birmingham and my son (10yrs old, so hard to please lol) loves the pizza here, so I recommend to all to try. Fantastic service for me and will be coming there in person more often to experience the freshness first hand.
Thank you so much Rhiannon (sorry if I spelt name wrong) handled my agitation, from the predicament I was in so well that I had to write a review to show my gratitude, appreciated and well done!!

Absolutely amazing service from the manager of rudys deansgate. My friends are getting married in 2 weeks and their venue has told them they can no longer cater for the evening. Beth has arranged a bulk order for them at such short notice. Absolutely saved their day! You are a star and we are so grateful to you!!

Went for a quick bite to eat last week and shared a pizza, a veg platter and a couple of drinks. The pizza was perfectly cooked and the platter was delicious. With a pint and an Aperol spritz it was about £30 which I thought very reasonable. Staff were attentive and lovely.

The pizza had an undercooked base it was basically almost raw dough inedible and to be honest when I called the lady said sorry and you can have the next one on us. While that is a nice sentiment it doesn’t fill my belly tonight. I just moved to Warrington and exhausted from moving wanted a hot properly cooked PIZZA.

In London, have just had the best pizza I ve ever had! Ingredients are SO FRESH and tasty.
Wonderfully received by staff.
We will be back

Visited Rudy’s in Durham after numerous visits to the Manchester restaurants. We were not disappointed. Great service from Ben and pizzas amazing as always. Would highly recommend

Pizza quite good but too burned to be honest

We went to Rudy's Pizza in Ancoats, Manchester. The pizza is great and the place is nice too but they rush you to leave in an hour. We booked and arrived 5:30 and by 6:35 they start telling us they need the table. They just can't wait for you to eat and leave.

A no go.

Manager or i think he was the manager was aragant unhelpful and obviously doesnt appreciate the customer. Never spend another penny at the place would advise that you avoid.

I ordered 8 pizzas totaling £69.20 from Rudy’s Bake at Home Pizza on November 28, 2023, with a promised home delivery via DPD. Unfortunately, the delivery was a complete failure as DPD did not deliver my order.

Upon reaching out to Rudy’s customer service, I’ve encountered sheer negligence. Despite my multiple attempts, they have been unresponsive and are neglecting my request for a refund. Several phone call unanswered, Instagram messages and emails ignored.

I am left with no other option than to go with a chargeback through my bank!

This experience has been incredibly frustrating, and I am disappointed in both the unreliable delivery service and the lack of customer support. I expected more from Rudy’s Bake at Home Pizza as I have previously ordered from them in 2021 a few times. Proceed with caution if considering their services. It appears they rather scam you out of money than help.

Went to Rudys Liverpool last night. Absolutely amazing service. the pizza and burrata we ordered were perfect. I’m not sure why this place has not so many stars on here but I am definitely coming back once i’m in Liverpool next month.

First visit to a Rudy's. We were in the Liverpool one and the staff were lovely. Best pizza I've had, and I've had a lot (I'm old). Lunchtime service was nice and quick so didn't feel rushed to get back to work. Definitely coming back.

Have eaten at Rudy’s on many occasions and the food and service have been exceptional - until today!
The young man on the “door” was rude, patronising and unhelpful, even advising me that if I had been before, I should know it was a busy restaurant and that it was necessary to book! For the record, I have never previously had to book, not even on Eurovision weekend!
It is unlikely that I shall ever return and will be advising my circle of local friends and family to do the same. The chefs are amazing and do not deserve this clown to be their “gatekeeper”.
If you want even a nod to half-decent customer service, go somewhere else.

Following the above review, I received an email from a lady called Emma the following day, as follows:
"Thank you for taking the time to leave us with your feedback, I do apologise that you were not able to dine with us on this ocassion. [sic]
I am sorry for how you have left feeling following on from this instance and would love to speak to you further if you wish too."
I responded the next day and received the following:
"Hello,
Thank you for your email.
I am currently on annual leave, returning back to work on Tuesday 30th June, Any emails will be replied to upon my return"

Genius!!

Went for a wander beer walk with my mates last week and found ourselves in cutters square ,busy place, lots of restaurants and a few bars. After more than a few drinks we got peckish but didn't want anything that would stop our drinkin sesh so we opted for a light pizza . Rudy's was right there , we were in, sat down and our orders taken in minutes , great customer service .The girl serving us "Lilly" was really sweet and friendly she advised us to "get different ones and share cos they are all so delicious you need to try them all" she was right .The pizzas were amazing. The Italian beer was lovely too. Lilly tempted us to go for the desserts but we declined , we didn't want to fill up to much, we needed the space for our drinkin sesh :) Thanks Lilly, thanks Rudy's, you helped us enjoy our day just that little bit more, by having us argue all sesh long, who actually ordered the nicest pizza overall,- (it WAS me !) .ha ha .In the words of Arnold "we will be back"!!

I went here on my last night in Liverpool. Place very nice, central location, friendly staff, food was ok, my parmigiana pizza was so salty, my caprice salad , was below ok, not as i expected, not enuf dressing, but all ok for me, will i coming back no thanks.

Went to the Trafford branch in Sale. Bit disapointed on the hard bench seating.
Given a table for 6 at the front door in the window, make it look busy I guess.
Starter plates arrived which I had to return as still dirty with old food.
Pizzas arrived, overpowered with some form of chilli which spoilt it for me, generally ok all round though.
A delivery company arrived with a large pallet of drinks, drivers propped open the front door which with the cold breeze was uncomfortable for the ladies. When raised with staff we were told it needs to be left open for the delivery..😱😱..
Well excuse me, delivery more important than the customers...really..
Last straw was 2 scum bag lads in their 20s swearing aloud and not challenged.
Place is a joke, needs closing down.

Food was so tasty.
The best pizza I’ve ever had.
The staff were so friendly too.

I’m definitely going to go back.