The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Se mer
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Se mer
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Se mer
Företagsinformation
Skrivet av företaget
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktuppgifter
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannien
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Utmärkt
2 tn omdömen
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Ruby UK
Hello David,
Thank you for taking the time to leave such a great review. We’re delighted to hear that everything met your expectations and arrived just when you needed it. It’s wonderful to know you’re pleased with your purchase. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
Customer service can only be judged…
Customer service can only be judged when something goes wrong
I ordered a wrong item.
I had a problem at first with Sales not passing on my order details but once I spoke to lovely lady in customer service it was all sorted out and the wrong items collected.
I would recommend using Ruby Group
12 november 2025
Svar från Ruby UK
Hi Gary,
Thank you for taking the time to leave us feedback. I know we’ve spoken since and managed to get everything resolved, but I’m very sorry for the delay in getting back to you.
If there is anything else we can do to make things right or improve your experience further, please don’t hesitate to let us know.
Once again, I’m really glad we were able to speak properly and get this sorted for you! 😊
Kind Regards
Kate
Ruby UK
Svar från Ruby UK
Hi Peter,
Thank you for taking the time to leave us a 5⭐ review — we’re really glad to hear your delivery went well! If there’s anything else you need, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
Proper Job!
Kept me informed through emails throughout the purchase. Delivery was prompt, and driver very respectful and cheerful. Nice experience, proper job.l
5 november 2025
Just everything you would expect
Quick delivery. Good quality and just what I ordered.
5 november 2025
Excellent all round
Excellent product, price, delivery and communication. Everything you want as a customer. Highly recommend.
4 november 2025
Ordered over the phone and it was here…
Ordered over the phone and it was here within three days. Very good quality Hardwood and I am very pleased indeed. The gentlemen was extremely helpful on the phone helping me choose what I needed.
6 november 2025
Delivery when promised
Delivery when promised
Gate is well made
Kept informed at every stage
6 november 2025
Svar från Ruby UK
Hi Barbara,
Thanks so much for taking the time to leave us a 5⭐ review. We’re so glad everything went well from start to finish, and we’re super grateful that you’ve shared this feedback! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Like the support and prices
Like the support and prices. Easy website use.
Liked the low cost of delivery.
Disappointed I had missing item and it needed 2nd delivery delaying my build. Having said that, Ruby team sorted it without issue
Thanks for the reply team.
I am currently planning next phase of my build and will need some more timber so will try you again soon.
5 november 2025
Svar från Ruby UK
Hi Paul,
Thank you for taking the time to leave us feedback. We’re sorry again that there was a mishap which caused delays to your build, but we’re pleased we were able to get this sorted for you. I’m sorry this meant it was only a 3⭐ experience for you, and we’ll do everything we can to make it a 5⭐ next time! 😊
Kind Regards
Kate
Ruby UK
Would definitely recommend Ruby
Would definitely recommend Ruby, and buy from them again myself. I needed a gate to fit a specific width and hinge around a drainpipe and they sent me a full dimensions diagram to ensure it would suit what I needed. The gate also arrived on time, is great quality and looks brilliant now it's fitted.
6 november 2025
Svar från Ruby UK
Hi there,
Thank you so much for your fantastic 5⭐ review — we’re so pleased you were happy with everything! We’re delighted to hear everything looks great. Please do send us photos, we always love to see them!
If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
All was gr8 come on time the gate is…
All was gr8 come on time the gate is well good all it needs is a man to fit it
6 november 2025
Svar från Ruby UK
Hi Andy,
Great to hear — thank you for taking the time to leave us a brilliant 5⭐ review! If there’s anything else you need, please do let us know 😊
Kind Regards,
Kate
Ruby UK
Excellent customer service
Excellent customer service. My order was delivered to home but needed to got to my allotment. Customer service arranged for a delivery crew to collect and take it there which they did today despite snow storm and difficult access to the site. I thank you and the guys so much.
19 november 2025
Omdöme utan inbjudan
Svar från Ruby UK
Hi Anna,
I’m so glad we were able to sort this for you, and it means so much that you took the time to share your feedback. I’m delighted to hear your planter made it safely to the allotment! The delivery team were really chuffed to hear your comments too.
If there’s anything else you need, please do let us know.
Enjoy your new planter! 😊
Kind Regards
Kate
Ruby UK
Svar från Ruby UK
Hi Mark,
Thank you so much for your fantastic feedback — we’re so pleased to hear you’re happy with your cladding order! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Brilliant service
I spent a lot of time trying to source wood to replace some shiplap t&g on a shed at timber and builders merchants without success. Ruby had exactly what I needed.
4 november 2025
Svar från Ruby UK
Hi Dave,
We’re so glad to hear we had exactly what you needed! Thank you for taking the time to share your feedback — it means a lot to us that you felt it was a 5⭐ service. Thank you again! If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Apex gazebo
I wouldn’t hestitate to use this company again ,very efficiant from ordering to delivery and help afterwoods. The gazebo is up and ready to go ,builders were pleased with how it went together and the wood is ecxellent quality thankyou joy.
13 oktober 2025
Svar från Ruby UK
Hi Joy,
We are so pleased to hear you love your apex gazebo and that everything went smoothly with the build. This feedback means a lot to us! If you get the chance, please do send us some photos — we love to see them 😊
Thank you again!
Kind Regards
Kate
Ruby UK
Cannot fault Ruby.co.uk
Cannot fault Ruby.co.uk. Excellent service from start to finish. Really please with our side gate
29 oktober 2025
Svar från Ruby UK
Hi Denise,
This is great to hear — thank you so much for taking the time to share your experience. Really pleased you love your side gate! If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Good service when choosing the product
Good service when choosing the product, easy way to pay and excellent delivery service.
30 oktober 2025
Svar från Ruby UK
Hi Lisa,
Thanks for such a great 5⭐ review — we’re really pleased to hear this! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Svar från Ruby UK
Hi there,
Thank you so much for your great 5⭐ review — we’re so pleased to hear you were happy with the quality and service! It means so much to us that you took the time to share this. If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.