Rough Linen Omdömen 

I expect to read an article in a few months about how the owner of this company decided to retire by selling as much product as possible, shutting down the business without fulfilling the orders, and fleeing from the US.

If you place an order, your card will be charged immediately. The order will not ship. Weeks and months will go by. You contact them by email, and they will not respond, except in an automated message promising a response in 2-4 business days. Four business days go by. You will send another message, to which they will also not reply. You may try calling, but the customer service phone line is disconnected. It appears they also have “moved locations” so the address on their website is no longer accurate. If you message them on instagram, you will receive an automated message asking you to send them an email. If you leave an instagram comment asking about your order or how to contact the company, they will delete your comment in 2 minutes. The only way to get a refund will be to report the fraud to your credit card company.

At the same time, you will receive marketing emails every day. They will continue to run promotions, raking in the cash for products they will not fulfill. They will continue to post on instagram multiple times per week.

To Rough Linen: If I'm wrong and you aren’t executing a fraudulent retirement scheme, this is the worst run business I have ever encountered. I have purchased from you before, but I never will again. The level of disrespect to customers to run a black friday promotion when you already have months of unfilled orders, and you know that you will not ship orders by the holidays (even though your website promises otherwise), then to make it impossible to contact your company, is beyond anything I have ever experienced. Please stop making promises you won't fulfill. Please start responding to your customers. Please give customers a way to cancel their unfulfilled orders besides emailing your unresponsive customer service department. Please stop replying to these reviews and sending automated emails with bs marketing language promising that you care about your customers. It is clear as day that you don’t.

I will be reporting this company as fraud to my credit card company, the FTC, the BBB, wirecutter (who has this company listed as recommended), and instagram. I'm geniunely concerned that the plan was never to fulfill these orders. Either way, this is unacceptable.

Ordered during Black Friday and 3+ weeks later, and numerous inquiries have gone without response. Shipping label created a week ago, however it remains in pre-shipment state. They had indicated a while back that they had moved to a new fulfilment center and even sent out "we're sorry" cards, and I thought they had gotten their issues worked out....seems like not. Fool me twice. Shame on me.

No delivery, charged my credit card, no answering e-mails and their phone is disconnected. I don't know what happened to this company...

Update: I never heard back nor received my order. Contacted my credit card company and they promptly issued a credit. Almost like they have heard all of this before and are aware of this scam company.
If I ever actually receive my order or hear from their customer service, I may update this review. I ordered an apron as a gift for my daughter's birthday back in November. Here it is mid December and nada. I've reached out via email twice, no response. Their phone is disconnected. This is really a bad way to conduct business. So disappointing.

I placed an order almost two months ago and still haven't received my order. It never shipped. I have written several emails and get an automated response telling me that they'll get back to me in 5-7 business days but that's obviously a lie.

placed my order on Nov. 27 and sent a follow up inquiry on Dec. 5.

As of Dec. 13, I have not received a reply to my email nor a notice of shipping. There is no phone number on their website or alternative way of contacting them.

I will not order from them again.

Purchased an item for around $400 in October 2023, credit charged. However, it's mid Dec and still have not received item. The company does not respond to emails, I've sent about 6 requesting status on my order. I submitted a complaint with the BBB, and the company hasn't responded to them. Their phone number does not work. I'm curious if they're this understaffed, and if so should have planned appropriately, or if this is a case of fraud. The company continues to post on social media, while leaving email inquiries unanswered.

UPDATE - Rough Linen provided a resolution response through the Better Business Bureau to refund my order, while also providing the king white linen bed skirt free of charge for the delay. It's been 5 months now, and I never received the bed skirt as indicated below.

Update 1/2/24
Let's take stock of the obvious, inexcusable rip-off going on before our eyes, & passively be pro-active !
A bigger voice, is a better, more powerful voice !!!
Go on FB & comment away !
Change that 2 or 3 star PC review to the ONE STAR so richly deserved !
(have you noticed that 'Rough' stopped commenting here ??)
Update your review too !
Even if you don't care about being stolen from & abused as a customer; please consider 'paying it forward' with the above ideas !
If one is ignorant & just goes to the Rough website directly & reads all the glowing reviews & sees the pretty pictures; they too will be potential victims.....

Update 1/1/24
Happy New Year
Guess you guys all love today's & the last couple 'personal' emails from Trisha ?
Or do they make you a little ill ??
What will you do ?
(for one, you can change your polite 2-3 stars, to ONE STAR, to lower the average from 3.7 & make the 1 stars a higher % !)
I'm contacting all known published articles about Trisha & telling them 'the story'
Most especially, some local ones & the 'Oprah's Best' '23, that Trisha mentioned yesterday
What more do you need to see ?
Unless she is under a rock or in a cave, she knows what's going on....
Believe nothing else !
Can you say fraud & collusion ?

Update 12/27/23
As mentioned, I live close to the FORMER Rough Linens workshop in San Rafael; that address listed here....
Now I have LOTS more info.....
Went there 12/14 & talked to her former next-door neighbor, the print shop....
Patricia Ann Rose sold her commercial unit (to him) & liquidated all her equipment & supplies (he bought a few items of equipment), and this happened at least NINE months ago !!
Rough Linens was bought by a company in India I understand....
Obviously they have no idea what they're doing, so clearly who knows what the FORMER rather expensive products will be like now, should they EVER deliver them...
(Not sure if she still lives in her longterm house very close by any longer)
Not sure if she was bought out in full or she's receiving payments
HOWEVER, Tricia is involved by negligence at minimum
On LinkedIn, as of late '22 she's 'Brand Ambassador', NOT OWNER !!!! hmmmm....
No mention of ownership change anywhere, & everywhere including MANY emails, 'she's' 'pitching' as if 'business as usual', tralalalala
So what do we do now & HOW ???
I'm happy to help
With diligent web searches one can see all the articles written about Tricia & all her info from various sources
Class action ?
Several small claims ?
How do we communicate ?
How about a Wordpress or ?
to be continued....
David

Now I think this is fraud !!
Like many other reviewers, really, really long wait times, far beyond what I was told
I have two orders pending ($2.2K total !), the first was purported to be shipped mid November, a month ago
Now, my second much larger order is also no show....
Lucky to get a response in a week, then it's totally vague....
In one email, since I'm close, said I'd pick up....
She said they moved.... hmmm....
You'd think a 15 year old company could plan for their orders & holiday staffing needs;
or, has the worst thing happened ?
And, almost forgot; no Veteran discount

I have since heard from Rough Linen, more than once, and I am confident they have changed their ways! Not only did they respond to a request I made of them to get a certain item to me in a few days, but when they couldn’t satisfy that request they gave me several items on my order free. They are also accommodating my receipt date to a specific week in the future.
I really believe they must have learned a hard lesson during this holiday season when they had an overwhelming response to their discounts. Although I see from old reviews that they have had a communications and customer service problem in the past, because of their new response to my complaints
which included transparency about shipping dates and item availability plus an honest effort to make things right, I have changed my opinion about them. I thought they didn’t care. I now know they do!

I am removing my original review. Suffice it to say it was extremely negative.

Ordered an item on 11/25. On 12/5/23 I got a package that contained something I didn’t order and not the thing I ordered. Sent an email on 12/6/23 letting them know about the problem. Their website indicates I should have heard back within 1 to 3 days. No response at all. Sent another email 12/8/23 and got auto response saying they’d get back to me. Sent another email today, 12/13/2023. Still no meaningful response. No telephone number available. I understand that mistakes are made, but this an unacceptable business practice. You make a mistake, you correct it if you are good business. You don’t just ignore your mistakes. Can’t recommend this company.

Maybe they sell good products, maybe not, either way I will never know as it's been a couple of weeks since I placed my order and Rough Linen has yet to do anything but charge my credit card. They have not shipped my order nor responded to any of my emails asking for an update or to change my shipping address to the place I will be spending Christmas so that I can actually give the gift in time.

I'm not sure why they can't even reply to my emails, but I highly recommend shopping elsewhere unless you have money you need to throw away. I will probably need to issue a chargeback with the credit card company.

I ordered a set of sheets as a Christmas gift November 26th. The sheets have not shipped as of today December 11th. When placing the order, there were no indications the sheets were out of stock nor was there any indication the order would be delayed. I have emailed three times asking about the status of the order and have yet to receive a response. Extremely disappointed and am at the point of disputing the charges the company made on my credit card when the product hasn’t even shipped.
Buyer beware! It’s a nightmare!

I requested sample about 3 mos. ago and just got them about a week ago. By this time, what I'd planned to use the product for was past its due date. That said, the linen is lovely, but it would not have worked for my purpose.

I submitted an order, along with credit card information for payment. This company submitted and received payment from my credit card company without having shipped the item. The company has failed to respond to numerous emails regarding this issue. I have had to file a complaint with the credit card company for a refund.

I felt that there was an extraordinary gap between my order and when it was shipped to me. More than a month. I was actually worried, wrote and email that was unanswered. I finally received my order in the second week of September - 6 weeks after my order. I get that there are delays and issues come up. But the complete lack of communication was surprising for a company selling an expensive luxury item.

I ordered samples in August and received them the end of November. I was never told the status or what happened. I got the sample with the full intent of ordering but am put off from the lack of communication and 3 month delay.

Very late on delivering a present. Still not shipped and I ordered over 10 days ago. It was supposed to ship in 7 days.

Update: It's December 11th and the item still hasn't shipped. I've emailed 4 times and they can't be bothered to respond. I've reported them to the BBB and they haven't even responded to that complaint. Do not waste your money. These people will take your money and run. Just read the other reviews.

late on delivery, customer service was great through the process, but very late on getting my package. It was a present and that anniversary came and went.

Trying to give Rough Linen the benefit of the doubt. However, they withdrew money already from my bank acct on Oct 6th immediately after I placed the order. So far, I've sent 4 emails trying to trace my order. I sent one email every week. Still no tracking info!
Just a lot of corporate lingo apologizing for low supplies. In the meantime, I'm out $55.