I purchased a watch for my husbands 80th I was so excited ( prob more than him) but so sad it was too big for his wrist as he’d lost weight recently Rotary were great even though I’d taken off the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Se mer
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Great watch look good,comfortable to wear,great company to deal with very efficient.Only compliant,you need a magnifying glass to see the date,but this doesn't bother me .I would recommend both the wa... Se mer
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Super-pleased with this watch - it’s the first mechanical watch I’ve owned since the 1970s! Build quality is superb and the design is excellent (yellow-face Seamatic 300 Auto, with standard steel clas... Se mer
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Företagsinformation
Om Rotary Watches
Skrivet av företaget
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
Kontaktuppgifter
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, Storbritannien
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
4,3
Utmärkt
374 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good price on website and fast dispatch…
Good price on website and fast dispatch of watch. Very satisfied.
11 augusti 2025
Svar från Rotary Watches
Thank you for the review, we are so glad that you are satisfied with your order!
Speedy delivery
Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.
6 augusti 2025
Svar från Rotary Watches
Thank you for the review and the feedback - we will pass this on to our design team
I'm addicted to your outlet bargains…
I'm addicted to your outlet bargains and love my latest purchase! Thank you, Wendy
6 augusti 2025
Svar från Rotary Watches
Thank you Wendy! We are so glad that you are enjoying your new watch and our outlet store
Svar från Rotary Watches
Thank you for the review, we are so glad that you are enjoying your new watch
Great fit for me 6'2" 13 stones
Great fit for me 6'2" 13 stones. Really good feel to it, and of course really great value.
25 juli 2025
Svar från Rotary Watches
Thank you for the review, we are so glad that your watch fits you well
Svar från Rotary Watches
Thank you for the review, we are glad that you had a good experience
Lovely made watch
The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.
25 juli 2025
Svar från Rotary Watches
Thanks for the 5* review! We are so glad that you think so
I love Rotary watches
I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.
2 juli 2025
Svar från Rotary Watches
Hi Colin,
Thank you for the review, we are so glad to hear that you are enjoying your new watch!
Many thanks,
Fraser | Rotary Team
The battery has run out already
Battery has run out already. Only had it a few weeks
Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation.
Watch already on its way back to repair centre.
Watch this space
26 juni 2025
Svar från Rotary Watches
Hi there, thank you for the review, however we are sorry to hear about your battery. Please could you contact our service team: service@rotarywatches.com - they will help you further with your watch.
Many thanks,
Fraser | Rotary Team
Svar från Rotary Watches
Thank you for the review John, we are so glad that you are enjoying your new watch
Svar från Rotary Watches
Thank you for the review - we are so glad that you are enjoying your watch!
Order arrived on time and exactly as…
Order arrived on time and exactly as described, very happy with purchase.
26 juni 2025
Svar från Rotary Watches
We are so glad that you are happy with your new watch!
Wow what a beautiful colour watch and…
Wow what a beautiful colour watch and excellent service
Thank you very much
25 juni 2025
Svar från Rotary Watches
Thanks for your review Lee, we are so glad that you are enjoying your new watch!
Svar från Rotary Watches
Thank you for the 5 star review Sarah!
Very nice design
Very nice design, but real bad quality. In 4 years, my both watches don’t work anymore … I will not buy them anymore
22 juni 2025
Omdöme utan inbjudan
Svar från Rotary Watches
Hi Régine,
Thank you for taking the time to share your feedback. We're really glad to hear you appreciated the design of your watches, though we're truly sorry to learn about your experience with their longevity. That’s certainly not the standard we aim to deliver.
We’d love the opportunity to better understand what happened. If you're open to it, please contact our customer service team at customerservicedepartment@peershardy.co.uk, and we’ll do our best to help.
Your feedback is incredibly valuable to us as we continue to improve.
The product looked like it has been…
The product looked like it has been used before, packaging was very bad as the box itself looked old and you could wipe dust from it. I was very disappointed when i received the packaging a product of £219 and it looked like i have been scammed.
12 juni 2025
Svar från Rotary Watches
Hi Abednego, thank you for taking the time to leave a review, we value your feedback. We are also sorry to hear about the state of your packaging, that should not be the case and we do apologise for the unsatisfactory experience received.
Poor customer service
No instruction manual. Sent an email. No reply. Phoned up. Was told someone would phone. They haven't. Emailed again. Still no reply. Poor customer service.
9 juni 2025
Svar från Rotary Watches
Thank you for the review, we are sorry to hear that you had a poor experience with our customer service department and a delay in receiving the requested watch instructions.
This page should contain the relevant information that you require for your new watch - https://rotarywatches.com/pages/watch-care-instructions
Please do let us know if there is anything further that we can help with.
Fraser | Rotary Team
Svar från Rotary Watches
Thank you for the 5 star review, we are glad that you are enjoying your new watch!
Faulty product, worst customer service ever received
I flagged a fault with my watch on the day I received it, and over a month later, I'm still waiting for a refund.
Their customer service has been the worst I’ve ever experienced—slow, vague, and completely unhelpful. I’ve had to chase constantly for updates, only to be met with silence or canned responses. After weeks of back and forth, they finally suggested a repair… after I'd already notified them that I no longer want their products and simply want my money returned to me.
At this point, it's about principle. A brand that refuses to take swift responsibility for its own defective products doesn't deserve your money. It’s clear that once you’ve paid, you’re on your own.
The watch itself looked great, which makes this even more frustrating. But there are other brands (Seiko, Citizen, Orient) that make automatic watches without dragging you through a refund nightmare.
I won’t be buying from Rotary again. Ever.
16 juni 2025
Omdöme utan inbjudan
Svar från Rotary Watches
Thank you for the review and the detailed feedback, we will take this on board. I would like to apologise on behalf of Rotary for the sub-standard service that you received.
Fraser | Rotary Team
Svar från Rotary Watches
Thanks for the review, we are glad that you are enjoying your new watch!
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