Ross Coates Omdömen 

Absolutley shocking for selling your home. I’ve rated 1 star, but did not even want to give that. Please do not use them! I instructed the firm to sell my late Mums home, I was given incorrect information on instruction which was hugely detrimental to our sale process, yet the firm denied this. They do not respond to emails, and if you ring you are unable to speak to your allocated solicitor. You are instead asked to speak to the team, which would have been fine if they actually knew something about the case. Our solicitor was rude, abrupt, and unhelpful when we asked for support as novices and under the probate process. There was absolutely no compassion or support which meant the process was extremely stressful. The firm rang up the day before completion to ask for the sale price as they seemed unsure, and still managed to produce 2 completion statement with the wrong price which when I confronted them about this it was ‘my responsibility’ to make sure it was right. The firm expect you to do most of their work for them, with no guidance as to how to do this. I wrote a formal complaint and was replied to by an supposedly ‘independent consultant’ of the firm who said they would deal with the complaint in an unbiased way, yet proceeded to validate everything the firm had put us through saying that the firm ‘does not need to meet the clients expectations’. On looking up this consultant, they are employed by the firm and share an office, very ‘unbias’ like they claim. The service I received is unlike anything I have experienced before - slow, unprofessional, unsupportive, ignorant and incompetent. I would absolutely not recommend the firm and would encourage anyone to look elsewhere for conveyancing services. I am unable to name the name of the person I dealt with unfortunately, but mind you didn’t actually speak to her verbally apart from for her to to take payment and on the day of completion, with her again asking me to do her job for her. Avoid at all costs.

Really superb service for will writing. Straightforward and good advice given. Highly recommend them if you want a will drawn up.

Stephen was so helpful and efficient. Great experience of writing up a pair of Wills.

We have been completely and unreservedly satisfied with the service we have received from Ross Coates Solicitors for our conveyancing. Responses to queries have been extremely quick and always friendly but highly professional. We have had full confidence in Tanya and have been very impressed with the work she has done on our behalf. Conveyancing is never easy and rarely without unavoidable hold ups but Tanya has worked tirelessly to minimise these and to ensure that our side of the conveyancing has been expedited as quickly as possible. We are very grateful to her for making a difficult process as easy and efficient as possible and for reassuring us, keeping us fully informed and answering our constant questions! We would certainly use Ross Coates Solicitors again and have and would recommend them to anyone. Thank you Ross for your work in overseeing our file.

I wanted to express my sincere gratitude for the exceptional service provided by Lucy during the recent purchase of my property.

The professionalism, efficiency, and kindness throughout the process were truly commendable.

Your ability to handle matters in a swift and organized manner significantly contributed to a smooth and stress-free experience.

Your attention to detail and dedication to client satisfaction did not go unnoticed, and I feel fortunate to have had you as my solicitor.

Thank you once again for your outstanding work. I will not hesitate to recommend your services to others in need of legal assistance.

Terrible service on a basic transaction which should have been 8 weeks maximum.
The team do not respond to enquiries and only action requests when directed which has led to a 5-month delay in completion.
The team don't even acknowledge communication, there is no urgency and don't get me started on accuracy. I honestly don't think they have an idea of the progress of sales.

I wanted to take a moment to express my gratitude for your exceptional service during my recent legal matter. Dealing with legal issues can often be a stressful experience, but your professionalism, expertise, and dedication truly made a significant difference.

From the moment I entrusted you with my case, I was impressed by your promptness and attentiveness. You kept me informed every step of the way, and your clear communication made the entire process much more manageable.

Your competence and knowledge as a Legal Executive were evident throughout our interactions. It was reassuring to have someone with your expertise handling my case.

Lucy is an expert in her field, dedicated and willing to go above and beyond to provide an excellent service. She is also very kind and approachable. She did some conveyancing for me on a property that sadly fell through in between exchange and completion. Lucy was very supportive during this time and when a new buyer was found she did the necessary work to complete with the new buyer. I would definitely recommend Lucy and will certainly use her again.

Lucy was friendly, efficient and very professional. She was easy to reach and answered any questions we had in a timely manner. The entire process of purchasing our new home seemed almost too effortless. Lucy talked us through the steps and kept us updated all through out. She always had our best interests at heart.
We completed the purchase and couldn't be happier!

I have moved house 11 times and had some ready bad experiences with solicitors. This was not one of them. Emma Jarrett was really on the ball and kept me informed during the process. She helped me through a very stressful situation - I'm glad I took the chance and used their services

The team at Ross Coates Kesgrave went above and beyond in what was a very challenging move. The communication with me and responses to endless queries from buyers solicitors kept the process on track on budget ...many thanks to Stephen Broughton and his team for a difficult job done well done

Lucy made sure that I was kept updated on the purchase of my new property regularly. She made sure that my sale and purchase happened simultaneously on the date requested. Thanks Lucy.

Lucy and the team made our experience great. buying a property is stressful, a great solicitor makes things a whole lot easier.

Lucy was so professional and courteous to our needs , and went above and beyond to make things happen for us , with a particularly difficult chain at times. We very much appreciated her hard work and long hours she spent working for us , and would absolutely recommend her .

I am using Ross Coates to sell my flat and it’s been a stressful chain at times but made bearable by dealing with Tanya Hatton who has been an absolute pleasure nothing has been to much trouble, I’ve been chasing the chain consistently and not once have my many calls been anything other than impeccably answered.
She is a delight to deal with throughout the whole process I really can’t praise her enough and would definitely recommend people to use this company.
Many thanks for your brilliant service
Ian hipkiss

Thank you Krishna!

Krishna on more than one occasion has gone above and beyond her role, and always tried to resolve the issues that I had.

Very professional and proactive!

Stay well away from Ross Coates. Asked to help purchase a home and cost me £6000 due to their negligence which they denied. SB their conveyancer does not pay due diligence to anything, acts professional but he's anything but. Be warned - if you use this company, expect things to go wrong, you will lose money and they just say it wasn't our fault. It then costs you as much to sue them as it does to just accept massive fines. How can I be responsible for £6500 worth of fines when all I did was hire this cowboy outfit.

I would like to take the opportunity to thank Ross Coates Solicitors for the expert work they did on purchasing our home. As a first time buyer I was quite lost on this topic but with the help of this company especially Lucy Guerreiro everything became much more clear with her straight talking, honesty and sense of humor. She has been brilliant at dealing with my case, available whenever I called and had prompt response to my emails. Her legal secretary Keeley was really professional as well. I got an affordable quote and there were no hidden fees. I would highly recommend them and would definitely use them in the future.

I really can’t fault Lucy and her team! Amazing service from start to finish and contact was just second to none.

Would definitely recommend!

I was lucky enough to have Lucy Guerreiro, from Ross Coates, allocated to me again.
Lucy did the conveyancing for me for the sale of my house and I was hopeful the broker would select Lucy again to help me buy a property. Lucy is working with Keeley and together they worked well and communicated very well and were professional.
I was kept informed along the way and, although told there is a certain time in which emails need to be actioned, the responses were all swift.
I felt Lucy's work was thorough and her responses were prompt. Using a broker meant I paid a fair price too. Thank you for that.

I enjoyed working with Lucy & Keeley, Lucy is good fun and honest and approachable.

Thank you.