Roseview Windows Omdömen 213

I live in a house in a conservation area built in 1983 where the inferior quality wood windows. The house is on a busy street and secondary glazing was installed soon after and previous owners had blocked up windows. As a result the bathroom and kitchen windows could not be opened for ventilation. After forty years they had began to rot and could to be repaired. After an extensive search I discovered Roseview produced sash windows which were double glazed and looked more authentic. Delivery took a little longer than anticipated but that is par for the course in 2022! The windows were installed over two days and the increase in light coming in and the reduction of sound and vibration form outside was immediate. In the hot summer weather I was able to ventilate the house properly for the first time which kept it cool. The provision of poles and hooks enable the sash over the kitchen sink to be opened and close with ease. Inside and out the windows are handsome as well as practical. Much admired and the finished was painted to match the scheme of the house. With winter approaching, they will help insulate and reduce drafts at a time of high energy prices.

Excellent service and responsivness through from design support to post-installation. Terrific vertical slider product that went down well with planners and conservationists, and now the house is very warm and quiet.

Two years ago we had 38 Roseview Ultimate Sash windows fitted by Bespoke RKM (Perth, Scotland).

Whilst the windows look very authentic and matched the period home in which we live, we have had an extremely frustrating two years of poor customer service from Roseview and still have unresolved issues.

I have delayed this review in the hope that all the issues would have been resolved and I could therefore provide a more balanced review, unfortunately this is not the case and at every turn we are left disappointed and frustrated by Roseview.

In summary, once the windows were fitted we found that there were significant draughts blowing through a number of the windows, despite being assured that they were fitted with an extreme weather pack. In addition, a number of the windows had large numbers written on them in permanent pen, which were visible from the outside of the property. Thanks to Bespoke RKM, Roseview eventually sent an engineer to try and resolve these issues. Following the visit and some tweaking of the brushes, we found that the issue with the draughts was still unresolved.

A further 6 months later (approx), following another intervention by Bespoke RKM, the Roseview engineer attended and upgraded the brushes which seems to have subsequently reduced the draughts. He also ordered replacement panels for those that had numbers on them and found that two of the sashes were made to the wrong size and needed replacing.

A further six months later (approx), the engineer returned and finally removed all the numbers on the windows. He replaced one of the sashes but the other had been manufactured to the wrong size and had to be re-ordered.

Finally, today we thought we may see the end of this saga, when the new sash was to be fitted. Unfortunately, it had again been manufactured to the wrong size and has to be ordered again!

With the quantity of windows we have had fitted you would expect there to be some issues and the measure of any company is how they respond. In this respect Roseview have failed miserably. Repeated emails to their management team have been ignored and phone calls to their customer service team, asking to speak to a senior member of the company, have also been ignored. Not one single apology, for what has been a very disappointing and draining experience. I have again requested to speak to a senior person from Roseview and will update this review if that is forthcoming. Two years after our windows were fitted, an apology and an explanation of why this has been such a saga does not seem too much to ask. Watch this space!

*** 14th December 2022***

I am pleased to say that on this date our replacement sash arrived and was fitted successfully by Bespoke's fitters.

In summary, these windows look fantastic on our period building and I would challenge anyone, from a couple of metres away, to notice they are not wooden.

I highly recommend them as a product and if the customer service is improved, I would not hesitate to recommend Roseview Windows to anyone.

(Update limited due to character limit).

Great customer service. Needed to replace windows in a conservation area but as we are on the sea front wanted to avoid wood so compromised with the council and they were happy with theses windows. They look wonderful (much better than the existing yellowing PVC) and have completely transformed the front of the house. Bit of an issue fitting them due to the odd shape bay but just a couple of phone calls and some spare parts were sent and they went in no problem. Have purchased another house in the same area again and have ordered another set of windows.

Roseview provided 14 shaped windows for my Victorian House and they look fantastic.

I searched the web and visited several suppliers to find the most authentic looking windows and in my experience there is not a product that comes close to the Roseview Ultimate.

Beautiful upvc sash windows. We chose to use Roseview to replace our old and inappropriate windows. We have a Victorian Cottage so it was important to get the style right. We wanted a double sash in one of the windows and Roseview provided the windows already coupled up so it was easy and fast to get them in. They look beautiful and they’re warm. You can only tell they are upvc when you get closer to them. We went for the acoustic glass on one of the windows and it’s worth the money if you need them. I would recommend them and I would certainly use them again.

Amazing company, great customer service, extremely helpful and the installation team were the nicest set of lads. Our finished windows are simply stunning. Highly recommend!

Building a new house was completely daunting and deciding on window style and manufacturer was a major decision. I decided to go with Roseview for my 16 sash windows and have been completely happy with my decision. Since moving in I have had many positive comments on these windows on how beautiful they look and how robust / sturdy the frames are. I would also like to add that the aftersales service has been spectacular. If I have had a problem (which was not a fault of Roseview) I have contacted their Customer Service department and they have rectified this immediately. 5*** treatment. Thoroughly recommend

We live in London and were put in contact with an authorised installer who, in this case, was Timber Windows of Hampstead & Highgate and proved from the outset to be engaging and efficient and does credit as a preferred Roseview Windows installer as we're sure they all are.
Their attention to detail was impressive and the end finish is superb. All their guys were a delight to have in our home and clearly knew what they were tasked to do.
We now have some great looking windows from the Roseview Ultimate Range, which included the white ash woodgrain finish.
We live in an Edwardian property built around 1907 and the windows have been finished in a plaster skim finish and an Ogee architrave, leaving the installation sympathetically undertaken and looking authentic to the property.
Nothing was too much trouble; they even returned and replaced the window sill for a narrower one so that our sofa could fit back into the bay!
That’s service!
Given our experience, comparing what else is on the market for the price and with what we now have installed, we would definitely recommend the Roseview sash window and have appreciated Roseview Windows taking the time and effort in bringing such an authentic looking product to market for those who don’t want the ongoing maintenance expense of wood.
It's got to be 5 STARS all round!

We had 6 windows replaced in our Victorian terrace in Walthamstow with the Ultimate Rose and are very happy. The fact that they are uPVC but look like wood means we got the best of both words. The detail on them is what makes them so much better than others we looked at. And the mechanism on them is lovely and smooth. Would highly recommend.

We are extremely happy with our replacement windows. The whole house was done (15 windows) in a single week. The quality of the workmanship was great: there was minimal disruption and absolutely no mess left after the installation. It couldn't have gone better. We are also very impressed with the quality of the windows and the flexibility offered in the styling. Thanks for the great work.

The work was carried out to a high standard the finished look has transformed my home from drab to fab. I was even given a choice of colours for inside and out to be different to match my decor. The staff were helpful when making my choices the finished product exceeded my expectations would highly recommend

We moved into an old Edwardian house last year. We were torn between replacing the old original sash windows with upvc options. I’m so glad we found the ultimate rose from rose collection. So far we have replaced the windows in three bedrooms in our house. The fitting was brilliant and the design flawless. No more rattling windows and the warmth we now have is so noticeable. Thank you rose collection. We are now sold on your product and look forward to ordering more for the rest of the house!

We often use the secondary glazing arm of the business for commercial work and are never let down even in these testing times... no excuses just promt delivery of a quality product.

Thanks to Mark and his team!!

Jon

Newlook Windows

We've fitted these into our home in a conservation area and they look so much like wooden sash windows but without the maintenance. The customer service were brilliant throughout the sale and delivery.

A truly excellent product! I am thrilled with the results and attention to detail. The windows perform brilliantly and are often mistaken for real wood. Very happy customer!

Great product, can’t recommend the ultimate rose windows enough, easily mistaken for hardwood

Beautifully made and very realistic timber look windows, a real show stopper on our home and we get so many compliments.

As an Installer of sash windows i have to say the service from Roseview was excellent from start to finish. I'll definitely be using them again!

Great range of quality products
The large range of products are of a high quality and we have always found the customer service to be great.