Roseview Windows Omdömen 213

Fantastic customer service from Roseview Windows
I purchased my sash windows way back in 2011 and every time I have asked for anything including advice they have gone out of their way to help even after the guarantee has long passed.
It’s so refreshing these days to deal with people that value their customers.
The products are of excellent quality and the after service is exceptional.
I would like to say a special thank you to Francesca Mata whose customer service is impeccable and a credit to Roseview Windows.

I was struggling to find the parts needed for ma upvc sash window and “ Francesca Mata “ from costumer service did the impossible and help me with all the parts i need it , can not find words to say thank you to Here
Best costumer service ever

Don’t buy if you live high up or face north! We got new windows because our old ones were draughty, Now new windows from rose view I have have more of a draughty than the wooden ones I had in the first place. So I had old draughty windows and now I have new draughty windows that cost me £35K. 20 years experience of double glazing, these are by far the worst windows I’ve ever seen, better off with wooden ones. Scarborough council would only let me use rose view windows, jobs for the boys. Bought 23 windows for grade ll building, look nice enough but when the wind outside is 25mph is enough to blow out a gas lighter inside the window. Rose view have come round twice & can’t fix whatever the problem is. Now saying that’s how they are draughty! Didn’t tell me that before I paid £35,000 them. Your windows are not fit for purpose & will not pass building regulations. You did come back but didn’t make any improvements. The rooms are left cold. I don’t expect the windows to be air tight. That is what I would expect from a blow up mattress or a bike tyre. But I do expect a modern, double glazed window to be draught proof. I sent you video of flame being blown about & photos of ill fitting draught excluders that have been cut up to 20mm too short. Your employees failed to notice this on both occasions. I don’t think outside wind speed of 25mph is stormy conditions, I would say it’s 50mph & over. In the video I sent you 25mph outside is enough to blow out a cigarette lighter. I have contacted fenca & they say to meet building regulations, a double glazed window should be draught proof and if they are not, they are not meeting building regulations. There is gaps up to 20mm in wool pile. You are more than welcome to send them back so I can show them. If you can’t send them back, I have requested 30m of wool pile so I or the company that fitted the windows will cut the wool piles to the right length and replace the short ones.

Very efficient, excellent service

Emma has displayed great communication skills and extremely polite.

A great company to work with and always support us extremely well, Sophie has been really helpful in resolving an order error which we've manage to rectify effectively.

It was a pleasure dealing with Roseview from start to finish. They were a pleasure to deal with and we frequently receive compliments on the authenticity of our ultimate rose sliding sash windows. I couldn’t recommend the company and the product quality any more highly. A very happy customer here. Sean

Beautifully, well made heritage windows. We spent ages searching for heritage style sash windows in UPVC for our newly renovated house. The goal was to achieve a traditional exterior on the front of the house so Rose View windows were the perfect decision and we haven’t looked back since ☺️

If I could give RoseView zero stars I would. This saga has now been going on for over a year and this was a BIG order (35 + Windows) and the issues are still not fixed

let me start by listing a small selection of these issues....

1. Window Sashes that were bowed,
2. Windows Sashes all opening different amounts,
3. Windows Sashes that have such bad finish and fit that interlocks rub on the frame and stick out at least 4 mm,
4. Seals popping out
5. Foam bung missing from all the sashes
6. Glass Panes with scratches in them
7. Pen marks on the sashes from manufacturing
8. Finger pulls not installed level (massively on an angle)
9. All screws not even bothered to be counter sunk on the window fixings and fixtures (even though they have been manufactured to allow this)
10. All the metal window furniture (handles etc) all scratched or finished poorly
11. Sashes not even opening!
12. Sashes not locking properly
13. Astragal bars all loose, too long, or rattling
14. HUGE gaps in the windows beads, all different lengths
15. Missing external vents
16. Chamber fillers all coming in different colours or completely missing
17. Run through horns paint and finish peeling
18. Condensation so bad that it literally drips of the window handles
19. Draft so bad that it blows out a lighter flame!

This company is so bad to deal with, their default answer being "It's in spec" even though the Sashes are rubbing on the frames!! Their engineers also simply don't care - we overheard one stating " we have too much on and don’t want to be here" they then have to leave at lunch time after arriving at 8! They don’t have all the parts, they bodge fixes (for example to solve the issue of sashes not opening the correct amount they simply installed a big screw in the side of the frame (under the chamber cover) to stop it going down further instead of putting in the correct block). They leave the site a mess, don’t clear up after themselves and leave metal and plastic shards everywhere - great when you have young children running around!.

This company states their product is the "Ultimate" but it simply is not, there is no quality control AT ALL, no pride in the work (manufacturing or aftercare) and I would not recommend these windows to anyone. If you think this is an exaggeration I believe the phrase a picture speaks a thousands words so search for..

"roseview windows customer review" on Youtube

Roseview MD - Feel free to contact me, as you seem to be ignoring our installers (who are going WAY ABOVE to try and fix your quality control issues and P-Poor service!) - I even welcome you to come to site and see for yourself!

Highly recommend Roseview windows as a product. Recently raised a query with Francesca in customer services and she dealt with everything extremely quickly and efficiently. Very professional service.

I ordered 45 Ultimate Rose windows to replace what were amongst the best windows on the market 25 years ago. These look great. They are functionally great... No more draughts or leaks in extreme weather.... and installed in under 10 days even with the additional care needed to mate with marble window boards.

Emma was excellent and quickly provided all the information I needed.

Had a minor problem with one of the Astragal Bars to a Roseview Sash Window.

The part needed was replaced quickly and the window is back looking as it should.

Excellent Service

Unfortunately after the windows dangerously failing a few weeks after installation (having waited a year for them to be fitted) and all springs needing replacing, a year later one of the same springs has now failed again. Yes this is covered by a warranty but deeply inconvenient and disappointing for a premium product to keep failing.

**UPDATE IN RESPONSE TO DIRECTOR REPLY**: Whilst I am grateful for Roseview stepping in directly, I would expect so given my warranty is with the manufacturer Roseview and also being protected by the Consumer Rights Act, Roseview have a responsibility to ensure the windows are safe and functional. Today your engineer has been out, and it turns out a screw was firmly wedged in the sash track causing further issues, so whilst I appreciate Roseview coming to sort the issue, you assured me in writing that after the 'shoe' failure issue and replacements on all windows only a few weeks after installation, that i would not see any further issues with the sash mechanic. That appears to now not to be true. I have had to put up with extreme cold and noise in the room with the issue for 4 weeks now, with temperatures as low as -4 for 4 consecutive days, it's been beyond inconvenient and borderline a health and safety issue once again. I'm grateful for the windows to now be operational again, but when purchasing the windows I did not expect to have so many engineers visits so soon. Having your large windows completely removed each time is extremely disruptive. Let's hope today's visit sees an end to all of the issues.

Fantastic customer service from Emma and Roseview .
Thank you for your continuing support .

The time spent researching replacement UPVC windows was well spent as I came across Roseview Windows and I am very pleased with the final result.A perfectly engineered, quality product that also looks very good indeed.

Francesca Mata was super helpful with providing me some information for my windows. Every time the response was prompt, which helped me with my project. I appreciate the effort which helped put my mind at rest especially when it comes to building control.

Straight-forward advice and a fast response

I made an enquiry and I received everything I required

Emma Hodges answered all the queries I had, thank you