After a year of use, I’m extremely impressed. I was a longtime Berkey user and didn’t switch lightly, but this has been a clear upgrade. The quality and performance are outstanding, and everything fee... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer serv... Se mer
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Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may... Se mer
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We bought both items at the discounted price. It was a big investment for us, but after seeing what our local water looks like, we thought we'd give it a shot. Wow. The shower head is a treat. The... Se mer
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4,4
Utmärkt
30 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It ticks all the boxes!!
So far I have been very pleased with the product and the service. It’s easy and convenient. I love the freshness of the water…even 2 months later.
20 mars 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Tammy, thanks so much for taking the time to share this feedback! We are thrilled to hear you have been enjoying both the product and service. :)
Great product, great customer service.
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer service. They responded within hours with a very detailed explanation. I did as they instructed (very minor actions like fill it a couple times and drain to ensure filter completely soaked). The spigot is now flowing strong! Very satisfied with the product and the customer service so far.
17 mars 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Pat, Wow! This just made our day :) Thanks for taking the time to share this glowing review!
Extremely fast service
Extremely fast service. Left a message and they got back to me very quickly. I am so happy. I am not drinking out of plastic water bottles anymore. This was the perfect solution for me. It’s a beautiful design and extremely quality water. Thank you for everything that you do for people. I appreciate you PB.
18 mars 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Pamela, thanks for sharing this incredible review! This is exactly what we hope for all of our customers, and it's encouraging to hear that you share our passion for clean drinking water, free of plastic!
Countertop water filtering system
I will be recommending this product to all my friends and family. Not only was the staff efficient and friendly with all my questions and needs but the product is fabulous.
It is simple to maintain and set up - filters are reasonably priced - made of stainless steel and aesthetically appealing in the kitchen and made in USA.
9 mars 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Linda,
Wow, this just made our day! Thanks so much for taking the time to share this glowing review. Please don't hesitate to email us with any questions or concerns that may come up in the future.
The customer service is dreadful
The customer service is dreadful. I have received a defective filter from them...I called multiple times as well as sent numerous e-mails to send me a replacement, but no response.
3 mars 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Katarina, thank you for sharing this feedback and we sincerely apologize for the negative experience. Rest assured, someone from our team will follow up directly and find a suitable resolution for you.
Svar från Rorra
Hi Leslie, thanks for taking the time to share this feedback! We're thrilled to hear you have been enjoying our products, but we take great pride in providing rock star levels of service. :)
Defective spout
Defective spout. there is no phone number. Automated email and an eventual reply. Long story short. They sent a new spring saying it would fix but it didn’t. Now, it over 1 month of emails and no replies to fix or return. Never ever purchase from the. Garbage
28 december 2025
Omdöme utan inbjudan
Svar från Rorra
Hi Brian, thanks for taking the time to share this feedback. We're truly so sorry for the poor experience, and rest assured, we hear you. Someone from our team will follow up with you via email to make sure we find you a suitable resolution. We look forward to making it right.
Water filter replacement only last for 60 days
Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may need more replacements than promised, which increases the cost unexpectedly.
I don’t mind paying for replacements when they match the expected lifespan, but the filter quality and consistency definitely need improvement.
I hope the company can address this issue because everything else has been a positive experience.
28 januari 2026
Omdöme utan inbjudan
Svar från Rorra
Hi Kh, thanks for sharing this helpful feedback with us. The lifespan of water filters can vary depending on the contents of your local water source, and in cases where filters are needed more frequently, we are here to work with you on making it more cost effective. Someone from our team will reach out to help you further, but we appreciate your patience and understanding in the meantime.
Best water filter you can buy
Best water filter you can buy. Have both the countertop and shower filters and both are excellent
29 november 2025
Omdöme utan inbjudan
Svar från Rorra
Hi there, thanks for taking the time to share this incredible feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.