Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought the new Valentino Born In Roma Purple which has just been released. and the surprise it was fake ! how quick these scammers of duping the new perfumes !

Betygsatt 5 av 5 stjärnor

I recently tried Rooyas perfume, and I am absolutely in love! The fragrance is exquisite — it’s rich, sophisticated, and has a unique blend that lasts all day long. I was pleasantly surprised by how l... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service and my order was processed the same day and delivered within two days.The perfume smells exactly like the original from the mall.Overall iam very happy..

Betygsatt 1 av 5 stjärnor

I ordered a perfume from Rooyas’ website, thinking I was getting an authentic product, but what I received was clearly not original. The scent fades within minutes and doesn’t match the real version I... Se mer


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

28 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 37 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Fake perfumes

I bought 3 perfumes from this website and they’re all completely fake. I’ve tried to talk to them and sent an email along with a whatsapp message and received no reply

21 november 2025
Omdöme utan inbjudan
Logotyp för Rooyas

Svar från Rooyas

Dear Mira,

We take claims like this very seriously. Stating that the perfumes are “completely fake” is a very serious accusation and not something we take lightly.

Before any order is dispatched, each perfume goes through a quality control process where we check multiple aspects including the packaging, bottle, cap, batch code, and most importantly the scent itself to ensure it matches the original fragrance profile. We do not ship products without inspection, and we stand by the authenticity of the products we sell.

We have also responded to your message previously, as we take customer concerns seriously and always aim to address any issues raised.

We do have a 7-day return and exchange policy in place if you are dissatisfied with the product, subject to the perfume being in its original condition as received.

Rooyas Customer Support

Betygsatt 5 av 5 stjärnor

Very reliable seller

Very reliable seller. I received exactly what was listed, no surprises. The perfume was original, unopened, and well packed. Delivery was smooth and communication was clear throughout.

20 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

Excellent service and my order was processed the same day and delivered within two days. The perfume smells exactly like the original from the mall. Overall very happy.

20 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

everyting was…

Excellent service and my order was processed the same day and delivered within two days.The perfume smells exactly like the original from the mall.Overall iam very happy..

11 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

2025, I made a recent purchase with them

I made a recent purchase with them. Bought 6 perfumes in total. I would like to confirm that they are ALL fake! Be careful and do not be deceived like I was. Buy from well rated sites. I didn’t do my due diligence unfortunately before my purchases. Please stay away!! The perfumes I bought don’t even last an hour. The good brands that people rave about and are known for great projection are nil. They smell nice when you spray and the scent dies down immediately. Absolutely horrible. What a loss!

22 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am so happy with the service

I am so happy with the service, customer care and the fast delivery!! I will definitely from now on always order from Rooyas, they have all type of perfume selection and are so professional❤️

1 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fake fakeeee

Fake fakeeee. All items fakeeeee. Rather pay 300 drh above more but get from different website. They took money when i asked for refund. They are ignoring since monthss noooow. Shameeeee

21 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered a perfume and no one got back…

I ordered a perfume and no one got back to me. Money is deducted, no one contacted me for delivery no confirmation email. I sent them an email and WhatsApp but they are ignoring. It has been a week now.

3 oktober 2025
Omdöme utan inbjudan
Logotyp för Rooyas

Svar från Rooyas

Dear Ashwaq,

Our support team has already contacted you on your registered number regarding the delivery of your order. According to our courier’s records, your package was successfully delivered on the 12th of October.

We take customer satisfaction very seriously, and we’re glad that your order has been fulfilled. Should you need any further assistance or documentation related to this delivery, please don’t hesitate to reach us directly at support@rooyas.com
— our team will be happy to help.

Kind regards,
The Rooyas Support Team

Betygsatt 1 av 5 stjärnor

Wrost website

Wrost website
I placed an order yesterday but no email/message confirmation of order. i tried to reach them by whatsapp but no whatsapp available, No live chat, contact number provided for customer service is not working, not replying to emails.

1 oktober 2025
Omdöme utan inbjudan
Logotyp för Rooyas

Svar från Rooyas

Dear Syed Noor,

Thank you for bringing this to our attention. Our records show that both our team and our courier partner contacted you using the details provided at checkout. During that contact, we were informed that you had not placed an order and the delivery was refused. In line with that instruction, your order was cancelled.

If you wish to place a new order or require any assistance, please email us at support@rooyas.com
and we’ll be glad to help immediately.

Betygsatt 5 av 5 stjärnor

costumer service was so fast to handlebe…

costumer service was so fast to handle my problem with a satisfiction way iam so pleased

9 september 2025
Omdöme utan inbjudan
Logotyp för Rooyas

Svar från Rooyas

Dear Fawas Al Harbi,

Thank you so much for your kind words and for taking the time to share your positive experience with us. We’re truly delighted to know that our customer service team was able to handle your concern quickly and to your satisfaction.

At Rooyas, we strive to provide exceptional service and ensure that every customer feels valued and cared for. Your appreciation means a lot to our team and motivates us to keep improving every day.

Warm regards,
The Rooyas Support Team
📩 support@rooyas.com

Betygsatt 1 av 5 stjärnor

FAKES

Unfortunately every single item they sell is fake, while they claim it’s authentic and charge you 5 times more than they should for the fake items.

13 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

FAKE PERFUMES

I ordered a replica of Tea Escape perfume, but what I received was clearly fake. The bottle was off, the font looked wrong, and the overall quality was nothing like the original. Very disappointing!

10 juni 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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