Ronseal Omdömen 

815
‱
TrustScore 2 av 5

2,0

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Det hÀr tycker kunderna

Betygsatt 2 av 5 stjÀrnor

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a d... Se mer

Betygsatt 1 av 5 stjÀrnor

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Se mer

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Betygsatt 1 av 5 stjÀrnor

I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Se mer

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Betygsatt 1 av 5 stjÀrnor

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Se mer

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Företagsinformation

  1. FĂ€rgtillverkare

Om Ronseal

Skrivet av företaget

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Kontaktuppgifter

2,0

DÄlig

TrustScore 2 av 5

815 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

Ingen aktuell inbjudningshistorik

Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

SÄ anvÀnder företaget Trustpilot

Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.

2,0

Alla omdömen

(815)

123 omdömen under de senaste 12 mÄnaderna

Skriv ett omdöme
Företag pÄ Trustpilot fÄr inte erbjuda incitament eller betala för att dölja omdömen. Omdömen Àr enskilda anvÀndares Äsikter och inte Trustpilots Äsikter. LÀs mer

Betygsatt 2 av 5 stjÀrnor

Rust inside New Tin of Varnish!

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a dark brownish colour to the varnish.

How is this possible in the manufacturing process? This can’t be a single exception rather a production issue.

So disappointing! You should be able to expect a tin of paint or vanish to be free from any contaminants - especially rust!!

11 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Full refund granted by product manufacturer

I complained about a two part wood filler setting far too quickly to allow proper application and smoothing.

I tentatively suggested that a refund of my purchase price would bring me satisfaction and to my surprise it was agreed by the company.

10 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Excellent customer service.

Very, very helpful advisors who were able to give prompt and appropriate advice.

7 juli 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Andrew,

Thank you for letting us know about your great experience when contacting the customer services team.

Good luck with your project and please do not hesitate to contact us should you require any further assistance.

Betygsatt 1 av 5 stjÀrnor

Useless ronseal pump sprayer

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and it is far from precision spraying. Cost me 49 euros so worst spent money ever

5 juli 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Liam,

Thank you for leaving us this review, your feedback is very important to us.

We are sorry to learn that your experience of using our sprayer did not meet with your expectations.

Our customer services team will be reaching our shortly to request your details, so they can assist further.

Betygsatt 1 av 5 stjÀrnor

Ronseal one coat gate and shed

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For the price, I expected much better, and I won't be buying it again.

3 juli 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Josh,

We really appreciate you taking the time to leave us this review.

We are truly sorry to learn of your dissapointment in the coverage of our product.

Our customer services team will be reaching out shortly to request your details, which will allow then to assist further.

Betygsatt 1 av 5 stjÀrnor

Avoid this watery solution

Bought some Ronseal 5 Year Fence Life+(Sage).
I might as well have painted my shed with dirty water, so weak and wishy washy is the stuff. It says 2 or 3 coats might be needed, more like 5 or 6! Not worth buying.
I would go for Cuprinol Garden Shades (Seagrass), which I had used previously.
Better still, Siramico Fence Paint, which I subsequently bought. A bit more expensive, but covers well with just one coat!

1 juli 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Ian,

Thank you for taking the time to leave us this review.

We are truly sorry to hear about your experience using our Fencelife product. We always want our customers to have the best experience when using our products.

Our customer services team will reach out soon for your details and will be able to assist you further.

Betygsatt 5 av 5 stjÀrnor

Very good customer services

Very good customer services. Detailed and helpful advice.

2 juli 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi James,

We're so pleased we were able to help. Best of luck with your project and thanks for letting us know about your positive experience.

Betygsatt 1 av 5 stjÀrnor

Misrepresentation of Colour

I usually love Ronseal products particularly their fence treatments & wood paints.

However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting.

How any company can call this Midnight Blue when it is clearly Teal is beyond me!!!

I have wasted over ÂŁ20 (and a lot of time!!!) applying this paint. I now have to go and purchase another coloured paint to apply over this dreadful colour.

Very unimpressed!!! However, I am not alone because I have found many other people complaining about this colour too. Only wish I’d read the reviews before purchasing


30 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Mr & Mrs Hudson

We are so sorry to hear you are not satisfied with the colour of our product. We are always striving to put out the best products and understand the frustration when a project doesn't go as expected.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 1 av 5 stjÀrnor

It does NOT do what is says on the tin


The produce was advertised that the colour in the tin was dark in colour but when used and sanded the end colour was nearer to cream than dark which lead to a very difficult issue to get the finish to a colour closer to the colour required

4 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Clive

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 5 av 5 stjÀrnor

Had an incident of the handle becoming


Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. â˜č.
Contacted ronseal who responded straight away. Pointed out the fact the design and construction of the hadle needs upgrading. This was taken onboard and although i wasn't looking for compensation they instructed me to replace the fence paint and submit the bill for a full refund.
This i did the following day and a quick phone call and the refund was on it's way. Hopefully will new a safer handle on the pots.

23 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Harley

Pleased to hear we could support you with your issue. Thank you for using Ronseal and contacting us.

Betygsatt 1 av 5 stjÀrnor

The paint colour doesn't match the tin

I bought Ronseal Sage Green Garden Paint expecting a sage green finish. Instead, it dried to a distinctly blue colour that bore little resemblance to the colour shown on the tin or in the advertising.
After carefully preparing the surface and following the instructions, I contacted Ronseal and supplied photographs and supporting information. Despite the obvious difference, I was told the colour was within acceptable limits.
If you're considering Sage Green, be aware that the finished colour may be very different from what the marketing suggests. A disappointing outcome from a company whose reputation has long been built on doing exactly what it says on the tin.

24 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi,

Thank you for taking the time to leave us this review.

We are truly sorry to learn of your dissapointment with the colour of our Sage Green Fencelife.

Our customer services team will be reaching out to request your details, which will allow them to assist further.

Betygsatt 1 av 5 stjÀrnor

We bought 2.5l tin of Ronseal garden


We bought 2.5l tin of Ronseal garden paint to paint a garden seat but the consistency is very thin and watery despite lots of stirring , 3 coats not achieved any decent coverage. Contacted ronseal and after an swering multiple questions they deemed it to be down to stirring with a cane which was they say to thin to adequately mix it despite stirring repeatedly for a good amount of time. Rubbish response and no solution despite it being not fit for purpose. I suppose trading standards might be next step.

15 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Julia,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 1 av 5 stjÀrnor

This person mariomaid me send pictures


This person mariomaid me send pictures in nd every thing in .I told him I had no receipt. And he used it against me..what a clever young man...I asked him to pass it o to a manager. And he didnt...that was very mean an unsatisfied customer.

16 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Antonio,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 1 av 5 stjÀrnor

After preparing the deck with great


After preparing the deck with great care, with a wire brush, then sweeping and vacuuming ,I used Ronseal oil on an exterior wooden deck, on top of the same product 2 years prior.

The first coat dried in an appropriate time and looked good. The next day I applied a 2 nd coat and it immediately “Fisheyed”

I stopped and called customer service. They initially told me that I waited too long between coats and that I should re sand everything.
It was a dry , mildly sunny day , and with no humidity.

Upon receiving my photos and other information I was informed that my preparation was inadequate, even though the first coat dried beautifully.

I am totally dissatisfied with this product and customer service.
Don’t use this product and certainly don’t expect any help when things don’t work correctly, just poor excuses

I wish that I could include photos of this disaster

I have since read other reviews.
I’m surprised that they are still in business after selling such poor products and getting such negative reviews.
ADDITIONALLY, it appears that all complaints are ignored and passed off as with the same Bull—— , stock response.
The “We’re sorry , we try to please “ .
What a load of $#\t
A very unhappy last time customer !!!!!

16 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Christopher,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 1 av 5 stjÀrnor

Fence life plus

Fence life plus. Very thin with dreadful coverage. Requires two coats on sawn timber but 4 on planed wood, even with a sprayer. Loads of brush marks after two coats and I anticipate four will still look rubbish. It might be cheap, but there's a reason. Don't waste your money!

13 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi,

We are so sorry to hear you are not satisfied with the quality of our Fenclife. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 1 av 5 stjÀrnor

MIX MILK & WATER & YOU WILL HAVE RONSEAL WOOD PAINT

Used Ronseal wood Paint for my garage doors.Gave up after first small door.Absolutely useless and a complete waste of money It's thin, doesn't cover and I wasted my timed and money so now have gone onto something else.
AVOID AT ALL COSTS. NOT CHEAP BUT DOES NOT DO WHAT IT SAYS ON THE TIN.

15 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Gwynneth,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Betygsatt 5 av 5 stjÀrnor

Simply the best.

I have been using Ronseal paint for my fence for a good number of years, I wouldn't use anything else. The coverage, the look, the length of time it lasts in between coats is just amazing. I contacted Ronseal recently with a query, I got a reply within a matter of hours, great service. Keep up the good work.

15 juni 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Phyllis,

Thank you for taking the time to leave us this amazing review.

It has made our day reading this!

Betygsatt 1 av 5 stjÀrnor

If I could give 0 stars I would

If I could give 0 stars I would, I purchased 2 9ltr tubs of warm stone as I was wanting a warm finish to my fence panels, I have 29 to do and the last thing I wanted was a cool colour especially grey as I lothe the colour and it doesn’t go with the paving in my garden. I get to opening the paint give it a stir and start painting it’s that watery i can not do if by brush so I use a professional sprayer, 4 coats in and it’s as grey as you like. I emailed to complain as I don’t see why I should have to put up with a colour I didn’t want and I was told it was within the range of colour you should expect from this colour. Very annoyed and dissatisfied

30 maj 2026
Omdöme utan inbjudan
Logotyp för Ronseal

Svar frÄn Ronseal

Hi Elly,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

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