Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Se mer
Företaget har svarat
Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Se mer
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Se mer
Företagsinformation
- Leverantör av kaffebryggare
- Vitvaror och hushållsapparater
- Bänkskivor
- Heminredningsaffär
- Butik med kökstillbehör
Informationen kommer från olika externa källor
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Kontaktuppgifter
2 Scala Street , W1T 2HN, London, Storbritannien
- info@rok.coffee
- rok.coffee
2,4
Dålig
407 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
makes a great espresso
22 februari 2021
If you want to learn to pull espresso…
If you want to learn to pull espresso shots manually this is the machine for you. The setup, routine and the thrill of pulling the perfect shot are there. Keep in mind it takes some practice and patience. I’ll use this machine always. Love it.
20 februari 2021
Excellent
Excellent products that have enabled me to repair my grinder and upgrade my espresso machine. Fast delivery and all well packaged.
19 februari 2021
Great espresso maker
Coffee maker arrived very quickly. Really high quality machine, nice design and makes great espresso for a snip of the cost of an electric powered machine. And you get a bit of exercise too 👍
19 februari 2021
Everything worked.
I ordered an W1 Pour Over device through the ROK website. It was shipped to me in the US on time with full tracking info. The unit itself works great. Very happy with the transaction and product. Would order through the site again.
18 februari 2021
Great product shipped and received very…
Great product shipped and received very quickly.
18 februari 2021
Excellent coffee
I’ve tried lots of different ways to make my “perfect” cup of coffee. This does the trick!
18 februari 2021
Brill product
Brill product, arrived with secure yet minimal packaging which is ace.
Would recommend.
I should add, the product is very beautiful, it isn't photogenic and thusly is far better looking on your counter-top than your pc screen.
17 februari 2021
It was a pleasure to deal with
It was a pleasure to deal with. They ship really fast. I would recommended them to my friends
14 februari 2021
This is a beautiful item
This is a beautiful item. Beautifully weighted and a pleasing mix of metal and wood.
Nicely packaged and delivered in fast time.
13 februari 2021
Fantastic
Fantastic, simple and cannot live without.
This is my second ROK which was purchased for my clinic. I am very pleased by this manual espresso maker and as a previous owner of several commercial electric espresso makers I am very familiar with the art of making great espresso. I also chose to purchase the optional ROK portafilters to compare the end product and am very impressed!
If you are on the fence about which manual espresso maker I would recommend the ROK. Yes, I have used other manual espresso makers but the simplicity of the ROK and end product won out for me. And, just as some of the electric machines I owned, altering your grind with a quality burr grinder, how fast you extract and the portafilter used can create a different taste making any espresso lover happy.
Good luck on your next cup, I know what mine will taste like!
13 februari 2021
Fantastic service from a great brand
13 februari 2021
Thank you for making such a well…
Thank you for making such a well crafted product. The new crema insert is great. Easy to install easy to clean works as it should. Shipping was very fast too.
13 februari 2021
Products are of very good quality
Products are of very good quality, but were poorly packed. The glue of the cardbord product boxes didn‘t work, the boxes fell apart and the plastic bag all was shipped in arrived with a large hole, I had luck that nothing fell out during the shipping procces. Ihighly recommend the ROK products, but they should work on the europe shipping conditions with their carrier.
13 februari 2021
I've owned a couple Rok presses and a…
I've owned a couple Rok presses and a grinder
For years really love them it would be nice to get better info on when a upgrade comes out like the CG update. I just recieved the upgrade and am very happy with both the upgraded look and functionality.
13 februari 2021
Great communications and resolution…
Great communications and resolution after an issue with the product. Very happy with ROK customer service.
8 februari 2021
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