ROK Coffee Omdömen 

407
TrustScore 2.5 av 5

2,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Se mer

Betygsatt 4 av 5 stjärnor

There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Se mer

Företagsinformation

  1. Leverantör av kaffebryggare
  2. Vitvaror och hushållsapparater
  3. Bänkskivor
  4. Heminredningsaffär
  5. Butik med kökstillbehör

Informationen kommer från olika externa källor

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

407 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,4

Alla omdömen

(407)

6 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I bought a filter for my daughter in…

I bought a filter for my daughter in law for Christmas, so I obviously don't know what it is like but it is what she wanted.
I found the ROK website very easy to use and they were extremely good at letting me know when my parcel left their waare house and when it was likely to arrive, it was all very quick and efficient.

Patricia Murray

4 december 2020
Betygsatt 5 av 5 stjärnor

Five years plus and still loving the grinder and coffee maker

I have been fortunate to own both the grider and the coffee maker. Both really are standout additions to the kitchen always getting admired comment with visitors, both with regard to the looks and to the taste of the coffee they produce. Having lived with these devices for over 5 years now(yep apologies Rok for not having got this review done earlier) I have to utterly recommend both for the quality of the coffee they make and the sheer beauty in the way they look, they make my 11.am coffee break an absolute pleasure. Can I recommend just a small addition to the grinder in the form of a metal and mesh lid to place snuggly over the coffee bean hopper to prevent the beans jumping out in the grinding process I currently cover that with one hand whilst turning the grind handle with the other. Great work though guys and thankyou.

1 december 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Critics on you web-performance

I really love my ROK Coffee-Maker, but - about your site I have something to be said. When I want to look on some item, that I can order additionally or as a spare-part, I only can add it to cart, but not look at it before in some more detailed description including more pictures. For example the kit for renovating my ROK - I see no possibility to have a look at what is included in this kit? How can this be? Maybe there is, but if: then its not easy to find...

Y.C. Axel

30 november 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Grind consistency not up to standard

When my Baratza Encore finally gave up the ghost after 5 years of solid service I was excited to get a grinder that was quite (cannot deal with electric grinder noise in the morning, especially before I’ve had coffee) and also something looked great on the bench along side all the other coffee toys I had accumulated over the years, so I finally decided on the ROK grinder after watching a number of glowing reviews about ease of use and especially grind consistency. Unfortunately I have not been impressed. While the large crank is easy to use and I guess it doesn’t take too long to grind enough beans for 1 cup, I have actually attached it to the bench because it would jump all over the place as I ground. Mine does not have a ‘sticky’ bottom. So that problem is solved for now. However the thing I’m most disappointed about is the grind consistency. I have tried to adjust it and have even added some teflon tape to the shaft to reduce the amount of wobble in the burrs but my end product ranges from dust to course sand. Perhaps mine is defective in some way but I can’t figure out how to solve it. I have not had a problem with static that some people reported in reviews and I bought a silicon lid to keep the bean from jumping out when grinding. Overall though I am looking at moving back to an electric grinder, most probably the Baratza Sette.

24 november 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Ordered ROK Espresso GS & Grinder GS

Ordered ROK Espresso GS & Grinder GS, the shipment was in time and delivered in tact. Both are fulfilling my expectations with only slight downsides.

I would expected to have the Espresso GS shipped with more detailed instructions.

I found the the gap control of the Grinder GS slightly ambiguous and suddenly found the lower part turning without notches touching, maybe just the center screw was loosened. Since then it has worked fine with over 20 grindings.

The espresso I manage to get with a short use has turned to be quite good and I am happy I got these machines.

20 november 2020
Betygsatt 5 av 5 stjärnor

I'm writing from Hungary

I'm writing from Hungary. I received the package on time. The postage cost was not significant either. I love the neked portafilter. Unfortunately, after Brexit, I don’t really know how I’m going to order from England. Recommended

10 november 2020
Betygsatt 5 av 5 stjärnor

Oh Canada..

Oh Canada... I am a high use owner of the 1st generation ROK from when it was called the Presso. Recently I was having problems Patrick from ROK responded to my international emails and walked me through troubleshooting. When a problem was finally discerned, knowing that the CDN distributor was not going to be able to resolve my issue quickly Patrick took care of me. People, this company cares about your experience no matter where you live and they stand behind their product! I didn't even know this kind of business integrity even existed anymore. What a breath of fresh coffee! ROK On!

6 november 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Some people may have just sent it back

Ok, so the upgrade kit arrived in good time.

Fitting it to my original Presso unit proved to be very difficult due to various parts of the main chamber being badly machined.I had to scrape away quite a lot of excess material left over from the machining process to get it to fit properly. Also the O ring for the plunger was very difficult to seat properly, I had to gently prod a lip of it into position and eventually it worked.

Whilst it now makes acceptable esspreso suitable for an Americano coffee I definitely cannot get any Crema at all.

Definitely not what I had expected.

5 november 2020

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