I had a last minute idea to have a personalised gift for my friends and contacted ROR to see what could be possible in the short time frame. Their team was amazingly helpful and helped me pick items... Se mer
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Det här tycker kunderna
I purchased an amazing personalised leopard print tote bag and cap from Rock on Ruby. They are perfect for the summer and I can’t wait to use them. The quality is excellent, the item matched the descr... Se mer
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Sizing is really off, and they won’t offer an exchange as selecting the appropriate year, counts as personalised. Sweatshirt fit well across the shoulders/chest area, but sleeves were really long, bod... Se mer
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Whilst the product is good quality and the service is friendly, the fact they won’t do exchanges makes shopping with this brand high risk. I don’t consider selecting a colour and the year to be pe... Se mer
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Företagsinformation
Skrivet av företaget
Rock On Ruby is a family-run, personalised clothing brand based in Manchester. Every item is made to order by our small team and personalised especially for the customer. We're proud to have created hundreds of thousands of personalised gifts over the last 10+ years and are committed to providing friendly customer service and high-quality products. Where you will have seen us" On ITV's This Morning, Loose Women, Capital Radio and more...
Kontaktuppgifter
Storbritannien
- supportsquad@rockonruby.co.uk
- rockonruby.co.uk
3,7
Medel
32 omdömen
Ingen inbjudningshistorik registrerad
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I had a last minute idea to have a…
I had a last minute idea to have a personalised gift for my friends and contacted ROR to see what could be possible in the short time frame.
Their team was amazingly helpful and helped me pick items that worked for what I wanted and could be embroidered literally that day. I sent the order, paid for express delivery and it arrived in 2 days. The items look fab - i ordered the caps, which I would say are a little on the large side for ladies however as a novelty gift they'll be absolutely fine.
Appreciate the hard work and responsiveness of the team - thanks
5 juni 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Sophie,
Thank you so much for taking the time to leave such a lovely review 💛
We're so pleased we were able to help bring your last-minute gift idea to life and get everything turned around in time. Our team always loves a challenge, and we're delighted the caps were a hit!
We should also give a little shout-out to our production team, who pulled out all the stops to get your order made and dispatched the very same day on the standard delivery. Sometimes when we know a gift is needed for a special occasion & a certain date, we'll do everything we can behind the scenes to help it arrive in time 😊
Thank you for your feedback on the caps. They're designed as a unisex style with an adjustable strap at the back. They are a great way to add some fun to an event, which is why they've become one of our most popular products! If you have any pics of your Bridesmaids, we'd love to see 🤩
Thank you again for your kind words and for supporting our small business. Reviews like this genuinely make our day ✨
Holly & The Rock On Ruby Team
Great products and fantastic customer…
Great products and fantastic customer service!
3 juni 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hey!
Thank you so much for your lovely review. 😊 We work really hard to create products our customers love, and we always aim to provide friendly, helpful service too, so it's great to hear that both stood out.
Thank you for supporting our small business and for taking the time to leave such kind feedback. Reviews like yours genuinely make us do a little happy dance in the office 💃✨
Holly & The Rock On Ruby Team
Great experience with Rock on Ruby
I purchased an amazing personalised leopard print tote bag and cap from Rock on Ruby. They are perfect for the summer and I can’t wait to use them. The quality is excellent, the item matched the description completely and the personalisation makes them one of a kind. The order process was easy and delivery was so quick. Thank you Rock on Ruby. I can’t wait to wear my items this summer and will definitely be letting people know where I got them, as they are sure to ask.
3 juni 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hey Elise,
Thank you so much for your lovely review ❤️
We firmly believe that leopard print goes with absolutely everything, so we'd say you've made some excellent summer choices there 😆
We're delighted to hear that you were happy with the quality, personalisation and speedy delivery. One of our favourite things about creating personalised products is knowing that no two are exactly the same, so we're thrilled you love your one-of-a-kind pieces.
The biggest compliment of all is hearing that you'll be telling people where you got them from. We have a feeling that tote bag and cap are going to attract plenty of attention this summer! ☀️🐆
Thank you for supporting our small business and we hope you get lots of adventures (and compliments!) out of them.
Holly & The Rock On Ruby Team
Totally in love with my purchases
Totally in love with my purchases. Great quality for the price. Fantastic website!
19 maj 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hey!
"Totally in love" are four words we never get tired of hearing 😊❤️
We're so pleased you found something you love and that you were happy with both the quality and your experience shopping with us.
Thank you so much for supporting our small business and we hope you'll be back for another browse soon ✨
Holly & The Rock On Ruby Team
Great items, fab company.
I ordered a mystery bag as I was having a very tough January, including the loss of my cat. I not only received lovely items, but they all fit brilliantly, and one had been personalised to read ‘crazy cat lady’ - which gave me a much-needed laugh! I’d happily order again, and happily take a chance on a mystery bag again.
14 januari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Emily,
Thank you so much for your lovely review 💛
Firstly, we're so sorry to hear about the loss of your cat. We know how much they become part of the family, so we're really glad that your Mystery Bag arrived at a time when it could bring a little bit of joy (and hopefully a much-needed smile!).
The "Crazy Cat Lady" item was chosen with a lot of affection rather than judgement 😂
We're delighted that everything fitted well and that you enjoyed the mystery of it all. Thank you for taking a chance on us and for supporting our small business.
Wishing you all the best,
Holly & The Rock On Ruby Team
Returns policy leaves you out of pocket
Whilst the product is good quality and the service is friendly, the fact they won’t do exchanges makes shopping with this brand high risk.
I don’t consider selecting a colour and the year to be personalising the item - and I’m not sure it would meet legal definitions of personalisation either, given it’s being used as a reason to breach the consumer rights act.
They did offer a 10% discount to buy the correct item but I don’t think many customers would see that as being value for money.
Real shame but unless you’re prepared to risk being out of pocket, probably one to steer clear of.
19 mars 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Paul,
Thank you for taking the time to leave a review.
We're really pleased to hear that you found the product quality good and our service friendly, although we're sorry that your experience didn't meet your expectations.
As our Year Sweatshirts are made to order with the specific year chosen by the customer, they fall within our personalised product policy and unfortunately can't be resold if returned. We appreciate that not everyone will agree with this approach, but we do try to make this as clear as possible throughout the product page, FAQs, basket and order confirmation process.
In your case, the year selected on the order was incorrectly entered and wasn't the year you intended to purchase, which is why we offered a discount towards a replacement rather than an exchange.
We're a small business and unfortunately aren't able to remake personalised items free of charge when an error has been made during ordering, but we always try to find a fair and reasonable solution wherever we can.
Thank you again for your feedback and we wish you all the best.
Holly & The Rock On Ruby Team
Mystery bags rock
As a long term watcher, i recently bought a Rock on Ruby mystery bag, put notes in box for likes and dislikes, what came what fabulous... exactly what id have chosen, in colours I asked for! Really happy and all great quality! Already excited to wear my cheeseboard jumper next Christmas!!
27 januari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Stacey,
This review has absolutely made our day 😊
We always get ridiculously excited when customers leave notes with their likes and dislikes because it turns the Mystery Bags into a giant game of "can we pick the perfect items?"
We're delighted to hear we got it right for you!
The cheeseboard jumper sounds like it has already secured its Christmas plans several months in advance, which is honestly more organised than most of us 😂
Thank you so much for your support and for trusting us with your Mystery Bag. We really appreciate it.
Holly & The Rock On Ruby Team
R*O*R you’ve done such a stand out job…
R*O*R you’ve done such a stand out job with my 1966 sweatshirt. It fits beautifully, the colour is amazing and my kids names are on the back. What more can you ask for. Oh and the fact that it all came without any plastic wrapping whatsoever I applaud you. Will definitely be back to order something else very soon. Love love love it. Good luck to you Holly x
4 mars 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Michaela,
What a lovely review - thank you so much 💛
A personalised 1966 sweatshirt with your children's names on the back sounds pretty special if you ask us! We spend a lot of time obsessing over the little details, so hearing that you love the fit, colour and personalisation means the world.
We're also very happy to hear our plastic-free packaging didn't go unnoticed. We made the switch back in 2017, so as you can imagine, that's a LOT of plastic bags we've saved on!
Thank you for taking the time to leave such a thoughtful review and for your lovely wishes. Messages like yours genuinely make our day 😊
We can't wait to make something else for you soon.
Holly & The Rock On Ruby Team
Very disappointing mystery bag
I treat myself to a mystery bag as the ad kept appearing on my social media and I couldn't resist - the only product I have had in the past was purchased on Vinted but I've always liked the products I have seen online. As I was excited about the 'mystery' of it all I didn't leave any notes - surely there were enough non-specific items they could send... Unfortunately I felt they took offence to my lack of guidance and sent me a bag of bland items - black, white and grey. The only thing of colour was a pouch bag that didn't appear to be one of their own as I had seen nothing similar on the website. It also included a pair of earrings that were awful quality - they looked like they had come out of a Christmas cracker. One sweatshirt appeared to be an item that was unfinished - I found something similar on the website but with more detailing. The items also had a fusty smell, I assume from storage. I passed the cap I received to my brother and the only item I kept other than a plain sweatshirt (that again, didn't seem like it was a product from their website) was the drawstring bag the items came in - the rest went to the charity shop.
10 januari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Kendal,
Thank you for taking the time to share your feedback.
We're really sorry to hear that the Mystery Bag wasn't what you were hoping for.
Our Mystery Bags are made up of a mixture of previous samples, one-off designs, discontinued products, photoshoot samples and clearance stock, which is why the contents can vary significantly from bag to bag. We do outline this within the product description, as many items included one off samples and aren't products that have ever appeared on our website.
Customers also have the option to leave notes with colours, styles and preferences, which helps us tailor the contents where possible. As no notes were left on your order, our team selected a variety of items from the available stock at the time.
Whilst Mystery Bags won't be for everyone, we've been delighted that many customers have discovered new favourites through them and we're sorry that wasn't the case for you.
Thank you again for giving us a try and for sharing your experience.
Holly & The Rock On Ruby Team
What a fantastic company
What a fantastic company! I bought a personalised sweatshirt for my daughter with a Doctor Who quote. It arrived super quick, the sweatshirt is such good quality and the personalisation was perfect and looks amazing. The sweatshirt fitted her beautifully. She is over the moon. I will definitely order again from them.
21 februari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Sandra,
Thank you so much for your fab review 💛
As Doctor Who fans will know, time travel can be complicated... but thankfully getting your sweatshirt to you quickly was much easier 😂
We're delighted to hear your daughter loves it and that the fit, quality and personalisation were all spot on.
Thank you for trusting us with such a special gift. Knowing she's over the moon with it has made our day.
Holly & The Rock On Ruby Team
Personalised and embroidered item…
Personalised and embroidered item received, with embroidery unravelling the first time I pulled the jumper on over my head.
I was otherwise happy with the quality of the jumper and happy to assume it was just bad luck. Sent them a photo, within days of receiving it.
To my surprise they have repeatedly refused a refund.
What should be simple in terms of statutory consumer rights, i.e. a full refund of an item found to be defective with 30 days of receipt, has turned into a protracted email communication. I've sent photos, more photos requested, they've sent a returns slip (great) but insisted that this is for repair not refund. I have the right to a refund. Who wants a brand new item immediately unpicked and repaired? Appreciate that no one wants waste but their quality control is where they should manage that, not the denial of consumer rights.
I am now seeking a refund through PayPal instead.
UPDATE:
I've just seen the factually incorrect response.
I did not delay to try and mend myself. As I was out and wearing the item when the embroidery unravelled I snipped the end off to prevent total unravelling through the day.
Before opening the PayPal request emails went back and forth daily arguing over whether I had to accept a repair of a brand new item that was faulty. No matter how clear I was, they would not budge despite it being clear that they were at odds with consumer rights. I gave them multiple opportunities and despite my clarity on my expectations they only ever offered a repair. So I sought resolution through PayPal; that's what it's there for after all.
Interestingly only after I was stuck with going back to PayPal, the computer says no identikit emails changed and they sought to resolve without PayPal being involved but why would I give them another chance after multiple previous?
It's interesting too how long they've waited to post their response here. Perhaps they thought I wouldn't read it and correct their account.
6 februari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Sharon,
Thank you for taking the time to leave a review.
We're genuinely sorry that you experienced an issue with the embroidery on your item.
When you contacted us, we agreed that the embroidery wasn't as it should have been and immediately offered to resolve this at no further cost to you. We provided a free returns label so that the original item could be sent back to us for inspection and repair or replacement.
There was some delay in communication, as you mentioned that you had attempted to fix the loose thread yourself. However, we were still happy to accept the sweatshirt back and assess it. This would likely have been a very quick issue for us to resolve.
Unfortunately, the item was never returned to us and a PayPal case was opened instead, which resulted in a full refund being issued through PayPal's process.
We're proud of the quality of our products, but on the rare occasion something isn't right, we'll always work with customers to repair, replace or otherwise resolve the issue as quickly as possible. As the item had been worn, we wanted to be transparent that our first course of action would likely have been to rework the embroidery on the existing sweatshirt. The embroidery would have been completely redone and restored to an as-new standard.
We're sorry that we weren't able to complete the resolution we had arranged and wish you all the best.
Holly & The Rock On Ruby Team
Response to UPDATE:
Hi Sharon,
Thank you for taking the time to respond. Our response is coming now as we've only recently claimed and started actively managing our Trustpilot profile.
We'd just like to clarify one point for anyone reading this review.
At the time of the original issue, our intention was always to inspect the item and resolve the fault. As part of this process, we provided a free returns label and asked for the sweatshirt to be returned to us.
Unfortunately, as the item was not returned and the matter was instead escalated through PayPal, we were unable to complete the inspection process or carry out the resolution we had hoped to provide. We're genuinely sorry that we weren't able to reach an outcome that you were happy with.
We appreciate that we each have a different perspective on what happened, and as we've both had the opportunity to share our views, we don't feel there's anything further to add.
Holly & The Rock On Ruby Team
Poor sizing!
Sizing is really off, and they won’t offer an exchange as selecting the appropriate year, counts as personalised. Sweatshirt fit well across the shoulders/chest area, but sleeves were really long, body of the sweatshirt really long too. Disappointed, as not a cheap sweatshirt. Won’t purchase from them again.
3 februari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi,
Thank you for taking the time to leave a review.
We're sorry to hear that you were disappointed with the fit of your sweatshirt.
Our Year Sweatshirts are made to order and personalised with the year chosen by the customer, which is why they fall under our personalised product policy. We appreciate that this can be frustrating if the fit isn't quite what you were expecting.
Our sweatshirts are designed with a relaxed unisex fit and we provide garment measurements on the product page to help customers choose the most suitable size. Whilst many customers love the oversized, casual style, we understand that fit preferences can vary from person to person.
We're sorry that the sweatshirt wasn't right for you and appreciate you taking the time to share your feedback.
Holly & The Rock On Ruby Team
Incredible service and the Mystery Bags are a must-buy!
I cannot say enough good things about Rock on Ruby! I recently ordered two of their mystery bags and they are honestly SO worth it. I was blown away by how much was included for the price, and despite being a "mystery," they felt incredibly personalised to my style they really listened to my notes.
What really impressed me was their customer service. I enquired about one of their designs that I had seen on a sweater to see if it could be made into a t-shirt instead; they replied almost instantly and were happy to fulfill my custom request!
The quality of everything is outstanding—so soft and well-made—and the shipping was also very quick. It is so rare to find a brand that is this responsive and helpful. I’m absolutely obsessed and will definitely be back for more!
30 januari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Zoë,
We're not saying we framed this review and hung it on the office wall... but we're not saying we didn't 😂
Thank you SO much for taking the time to leave such a thoughtful review.
One of our favourite things about being a small business is being able to say "yes, let's do it!" when someone asks if a design can be turned into something different, so we're thrilled we could help with your custom request.
We're also delighted that the Mystery Bags were a hit. We genuinely spend far too much time discussing what to include in them, so hearing they felt personal to your style is exactly what we hope for.
Thank you for your support and for making our day with this review 💛
Team ROR xx
Attempted to leave honest feedback on…
Attempted to leave honest feedback on brand website twice yet both reviews have never been published despite ‘pending’ status. Also tried to engage with the brand via social media messaging and radio silence. Significant difference between Instagram story examples of other customers mystery bag contents and what I received. Mine contained poor quality items & inconsistent sizing. Influencer posts show much nicer selections and working discount codes (mine didn’t work). Company appears to curate positive image by suppressing critical reviews and sending better products to influencers. Waste of money & will not be buying from this brand again.
24 januari 2026
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Emma,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your Mystery Bag.
We'd like to reassure anyone reading this review that we do not have the ability to approve, reject or suppress reviews submitted through our website review platform. The review system is managed independently by Judge.me and reviews are moderated according to their own policies.
After looking into your comments at the time, we found that the reviews had been submitted from email addresses that didn't match the email address used to place the order, which appears to be why they were flagged by the review platform for verification.
We'd also like to clarify that the content creator referenced in your review purchased their own Mystery Bag. We did not send any influencer gifts as part of this promotion.
As Mystery Bags are made up of clearance items, samples and one-off products, contents naturally vary from bag to bag, which is part of the mystery element of the offer.
Finally, we took your comments regarding social media seriously and thoroughly checked our inboxes, comments and message requests but were unable to locate any messages from you.
We're sorry that the contents weren't a good fit for you and appreciate you taking the time to share your experience.
Holly & The Rock On Ruby Team
Odd sizing.
My order just arrived, two sweatshirts and a T-shirt. Bought one sweatshirt to gift someone but won't be able to. Quality is nice, colour and finish too but the sizing is odd. The shoulders are massive, half way down my arms and the sleeves would need to be folded back several times to sit where they should. Disappointed.
13 november 2025
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Claire,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the quality, colour and finish of the items, although we're sorry that the fit wasn't what you expected.
Our sweatshirts are designed as a relaxed unisex style rather than a fitted ladies sweatshirt, which means the shoulders, sleeves and body length can feel quite different if you're more accustomed to women's fitted clothing.
We provide sizing information and garment measurements on our product pages to help customers compare against an existing favourite sweatshirt, however we completely appreciate that fit is a personal preference and that not every style will suit everyone.
Thank you again for your feedback.
Holly & The Rock On Ruby Team
I have had 3 different personalised…
I have had 3 different personalised products from RoR over the years. They have all been of high quality and have lasted. Its a small independent company and have a very nice customer service from my experience.
Most of the negative reviews seem to have an issue with personalised gifts not being able to be refunded if the sizing doesnt meet the customers expectation. Its maybe worth measuring a top that you like and sending a message to ask if their stock size matches yours. The sizes I ordered were fine. But you can't please everyone.
5 november 2025
Omdöme utan inbjudan
Svar från Rock On Ruby
Hey!
Thank you so much for taking the time to leave such a thoughtful review.
Three personalised products over the years means you're officially a Rock On Ruby veteran at this point 😊
We're delighted to hear you've been happy with the quality and customer service over multiple orders.
Thank you also for sharing your sizing advice. We always recommend comparing our garment measurements against a favourite sweatshirt at home and it's great to hear that's worked well for you.
We really appreciate your continued support over the years!
Holly & Team ROR x
Fun gift for a special friend
Bought a sweatshirt for my friend for her big birthday celebration. So pleased with it and the fabric service. She popped it on straight away and was delighted!!
She’s a size 8-10 and we bought a medium, which fits like a dream!
7 september 2025
Omdöme utan inbjudan
Svar från Rock On Ruby
Hi Henrietta,
Thank you so much for your amazing review 💛
We think the highest compliment a sweatshirt can receive is being put on immediately after opening it, so we're delighted to hear it was such a hit!
Thank you for including the sizing information too. We're sure that'll be really helpful for future customers. 😊
We're so pleased your friend loved her birthday gift and hope she enjoys wearing it for many years to come.
Holly & Team ROR x
Brilliant Service
I ordered a personalised t shirt from RoR and then realised I needed to change some details. After contacting via email, I had a response from Chloe, within half an hour, who assured me everything was as now requested. The t shirt arrived promptly. Well packaged. Very good quality. Communication from Chloe through the entire transaction was exceptional. Will definitely be using RoR again!
20 maj 2025
Omdöme utan inbjudan
Svar från Rock On Ruby
Hey!
Thank you so much for taking the time to leave such a great review.
Chloe is going to be absolutely delighted to read this! She's brilliant at jumping into action when customers need last-minute changes and we're so pleased she was able to get everything sorted quickly for you. 😊
We're delighted to hear the t-shirt arrived promptly and lived up to expectations.
Thank you for supporting our small business and we look forward to creating something else for you in the future.
Holly & The Rock On Ruby Team x
Amazing service
Rock on Ruby made me a personalised sweatshirt from ideas that I’d seen on their website. Chloe was amazingly helpful via Facebook messenger and the item arrived really quickly and looked just as I had imagined. I would say that the sizing is on the larger size, so would be worth sizing down, but my item still looks great and the quality is good. I will definitely be ordering more items from them. Thanks so much for such great customer services
31 mars 2025
Omdöme utan inbjudan
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