Rock Autocare LLC Omdömen 16

Purchased an engine from RockAuto Care that arrived unusable — I never tried to install it. Sales told me to refuse delivery if I saw any issues; when I did, the driver refused to take it back. I asked RockAuto Care to pick it up and they refused, so I filed a chargeback with my card issuer. Now they’re trying to sue to recover the money despite refusing to retrieve the defective unit, which is still sitting in my garage. Buyer beware.

What went WRONG is that NOTHING went RIGHT. Contacted by Harry Henderson (Sales Manager) on an attempt to purchase a Jaguar xjr motor. After convincing me he had a motor on the shelf ready too be shipped with 74k miles and if I would purchase it in 6 days. I could get it for $2000.00. This was after he said, he had a motor for $2500.00 with 86k. So ofc I excepted the 74k miles motor for less monies. Should have known something was wrong then. This was Dec 22 2025. Paid in full and was told the motor would be shipped out in 6 days. Also I would receive via email. ALL paperwork regarding mileage, warranty and SHIPPING DATE within 72 hours with tracking. Didn't get ANYTHING even after several request to provide. Meanwhile I kept getting lied to about when the shipment would EVER get out. I was told on 3 different occasions that the motor was shipped, 1 motor was damaged, another 1 had wrong vin# (no match) the initial 1 on the shelf never existed and I was force to wait 2 1/2 months. They finally found/sent a damaged motor with oil deposits ALL over motor with cut harness50+wires and hose's late February after I had already requested a refund because I was repeatedly being lied to about when shipped. And NO, I repeat. NO paperwork indicating ANYTHING that I agreed to purchase. I didn't know how many miles on it. NO warranty certificate. And ALL was said to be affixed to pallet/motor. But wasn't. Remember, I was told ALL wound available after purchase..... Yeah right. When contacted Lucy Margaret (Sales Excecutive) the day that the motor was delivered. Sent photos and spoke with her directly, since at this point Mr HARRY HENDERSON is nowhere to be found after selling me a motor that didn't exist. Then it was DAVID DANIEL telling me there was another motor ready, that didn't exist until he pushed me off to Lucy Margaret. She then said just speak with her. She then AGREED that the motor was indeed damaged and immediately issued a BOL for pick up. And AGREED to a full refund. That was February 24 2026. A PARTIAL refund was given and Lucy Margaret asked me to WAIT until the end of March, so that they could make some money...... Can you believe that ? First it was by March 10th. Then she said by the end of the month. Well...
Since THEN it is now APRIL 6 2026 and ALL persons I've spoken too have either blocked my number. Don't return emails, text or phone calls. Just ignoring the customer. For reference. They are HOLDING $900.00 of my money without an invoice, spread sheet or ANY type of breakdown as to WHY they have NOT refunded outstanding balance. It's been 4 months dealing with this Co. And I have NO MOTOR and FIGHTING to retrieve my deserved refund. I don't generally right reviews if EVER in fact. But I felt compelled to forward information to WARN others of possible SCAM ARTISTS that still exist. You don't just TAKE monies from people for no reason especially after NOT providing of fulfilling your obligations on a fair sale. I'm just a 65 yr old just trying to get my 2006 vehicle back on the rode. And this is how I was treated. So BE AWARE OF ROCK AUTO CARE. I see now I'm NOT the only customer to experience such DISSATISFACTION as previous reviews suggest. Trust and believe
A full description will be reported to BBB and CONSUMER AFFAIRS of the conduct and operations of ROCK AUTO CARE.
VERY POOR CUSTOMER SERVICE.

So far it's been a Nightmare dealing with these people. I ordered a transmission for my vehicle. Had It shipped straight to my mechanic shop. My mechanic contacted me when it arrived. He asked me how many miles it was supposed to have on it in which I replied 50 something thousand. He told me it looked more like 250 something thousand to him by looking at it right after arrival. He said that he would see what he could do to make it work and let me know. Not long after that i received another call from him informing me that Not only was it for the wrong type of make as mine was for a Forester and this was for a legacy. That the valves were also bad on it so it wasn't going to work anyway in any vehicle. I contacted the person that I had made the order through her name was Anna Louise. I told her what was going on and that I needed a refund. It was right before christmas so she said to take some pictures send them back and then they could work on getting me a refund but it would be after the holidays. I told her that was fine I didn't have a problem I understood having to wait until after the holidays were over. So I had my mechanic make a video doing a diagnostic check while he was doing the video. He showed where the valves were bad and explained it was for the wrong type of vehicle. I sent the video to them. When I contacted them after the holidays were over i asked about the refund? Then i was told that a replacement was being sent out. 🤦 I explained that I was very clear about not needing a replacement as my mechanic had already ordered a different transmission and put it in the vehicle. I was told that it wouldn't be a big deal that they would get me return shipping labels send both Transmissions back so I can receive my refund. Since then I've tried to contact them almost everyday I'm getting told one thing by one person and something totally different by the next. I asked to speak with the owner which I was told that they didn't think it was that important to have to bother him with? Wish I reply and said if it was your $1,600 would you not want to speak with the owner? I am fixing to call back and see what's going on with the shipping labels so I will update this review accordingly.

This is my answer to your reply as there is no option for me to counter reply.... Your reply is very misleading due to the fact that I asked for a return shipping label to send the first transmission back as soon as I realized it was bad. Your buisness has been telling me that I would receive the return shipping labels via email and still nothing. I did not ask for the replacement. On the contrary i was specific in letting y'all know i did not need a replacement. I told Anna Louise that a replacement would do me no good now since my mechanic had already gotten a different transmission and installed it. I have been doing everything i can to return both Transmissions to you guys. Also when I talk to Anthony after the holidays he said there was going to be a replacement sent out. I was clear with him that I did not need the replacement and that you would just have to ship it right back. So I don't feel like it's my fault that y'all ship one for no reason. And I'm pretty sure that when I talk to him one had not been shipped out yet because i did not receive the notification that it was in transit till the next day after I talked to him and told him I did not need it. He informed me then that it would be no problem just to let him know when it got there and he would send me the return shipping labels. I called the second I found out that it had arrived. I was contacted by the mechanic shop to let me know that they needed the Transmissions out of their way as they have limited space at the shop. Again when I talk to him this Saturday he said the people that dealt with return shipping labels were not working and that they would be back on Monday and they would definitely get me the return shipping labels then. I always record all my phone calls as I let people know that I'm recording the very first thing the conversation starts. So I have all the previous calls to back my claim up as do you. I really hope we can get this straightened out without having to involve the court system. I would much rather straighten it out, out of out of court. Also when I first got the transmission I was informed there would be a 6-month warranty so I don't see the problem. As to the Transmissions being estimated at over $3,000 i don't see how due to the fact the first one was completely shot. Now I don't know how much it would cost to get the first one in working order but as it sits it's not worth much. I'm about to call and see if we can resolve this in a cival manner. I really hope so, i understand the accidents happen but at the same time you have to stand up to your word. I will take this review down as soon as we settle this. And I will write a good review as long as you stand by your word and refund me.

STAY AWAY FROM THIS COMPANY, THEY WILL TAKE YOUR MONEY, NOT DELIVER WHAT YOU PAID FOR & REFUSE TO GIVE MONEY BACK! SCAMMERS & LIARS, NOT LEGIT! CRISTINE JOHNSON, SHARON, HARRY, ANTHONY & MANAGER DAVID DANIEL HAVE DONE NOTHING BUT TOLD ME LIE AFTER LIE AFTER LIE ABOUT MY ENGINE OR REFUND! THEY TOLD ME I HAD TO TAKE MY HONEST REVIEW DOWN TO GET REFUND & THAT'S BEEN 3 MONTHS AGO! YOU CANT SPEAK TO DAVID THE MANAGER & HE DOESNT RETURN CALLS OR EMAILS. THEY WILL ALSO BLOCK YOUR PHONE NUMBER IF YOU KEEP CALLING ABOUT YOUR MONEY! I HAVE CONTACTED MY LOCAL POLICE TO FILE A SCAM REPORT, CHASE BANK, FTC & BBB WHERE I LEFT A REVIEW AS WELL, PLEASE READ! I DONT KNOW HOW THESE PEOPLE SLEEP AT NIGHT KNOWING THEY ARE RIPPING CUSTOMERS OFF! DO NOT SEND THIS COMPANY ANY OF YOUR MONEY, THEY WILL SCREW YOU OVER! 💯% SCAMMERS! PLEASE BELIEVE! STAY AWAY! TO THOSE PEOPLE WITH GOOD REVIEWS, JUST KNOW THAT YOU DODGED A BULLET, BE THANKFUL BECAUSE MY EXPERIENCE HAS BEEN A NIGHTMARE & THEY ARE HORRIBLE PEOPLE WITH HORRIBLE CUSTOMER SERVICE & THEY WILL BE INVESTIGATED! SAVE YOUR TIME & MONEY! PERIOD!

My experience was great and the company was very helpful and respectful and my problem was solved I recommend this company with 4 ⭐

The trouble with this company is they took my money. Did not send me the part and seemingly refused to. Refund there are thieves and crooks,

Lucy has been very professional and patient with me when trying to get my transmission. She ensured I had the correct part and was very informative about the amount expected from me. She made me feel comfortable and I'm glad I came to rock auto parts for the services. She's a great asset to this company. Thanks Lucy.

Christina Johnson was very helpful. She provided quick service
The engine arrived quickly appears to be in good shape. I won't know about the engine till installed, keeping my fingers crossed. Thanks for your help in this purchase. Sincerely, Mike

Very satisfied and great service thank you Lucy

Mis lucky was very polite and keep me updated until I received my order. Thanks for everything.

My experience with Rock Auto Care has been great! The staff member Christina Johnson have been very respectful helpful and concerned! I just received my motor it looks great! I would definitely be doing business with Rock Auto Care again!

Ms. Margaret was very polite and helpful in assisting me in completing my order for the engine for my Ford Expidition. We got our order in a timely manner, I was very satisfied with her professionalism.

Punctuality, time used, answers made, prompt respond. Lucy Margerett.

Lucy, Cristina, and David have been most helpful in obtaining the engine we requested. They have replied to all of my emails or called me to keep me updated on the product being shipped. Thank you all.

Over all, Lucy Margarett is one of the best customer service representative I've ever delt with. She was so professional and gentle on the phone. I got my engine seven days after I placed in my order, everything was intact .the order was correct as i expected. Am definitely hoping to do more business with them as a mechanic.

My representative JAQUELIN TAYLOR WAS SO PROFESSIONAL AND KIND TO ME THROUGH THE PURSHASE OF A TRANSMISSION WITH ROCK AUTO.SHE MADE IT EXTREAMELY EASY! WOW YOU ARE SO BLESSED TO HAVE A GREAT PERSON LIKE HER ON YOUR TEAM! THANK YOU FOR YOUR HONESTY AND PROACTIVE APPROACH.I HIGHLY RECCOMEND JACUELIN TALOR AND THIS COMPANY!