Rock and Roses Supplements Omdömen 

267
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Some time ago, I developed a very unpleasant medical condition which subsequently cleared up after specialist treatment. I was advised by my NHS consultant that it was likely to return. I did some on... Se mer

Betygsatt 5 av 5 stjärnor

I have a regular supply of multi-vitamins for women. What I really like about this company is the fact they let you know in advance when your next order is due and give you the option to delay it or c... Se mer

Betygsatt 5 av 5 stjärnor

I've had a subscription with Rock and Roses for about two years now and I think that just goes to show how much I rate both their service and their product. I've never had an issue with orders, packag... Se mer

Betygsatt 5 av 5 stjärnor

Love the Biotin capsules, quality product, easy to swallow and no bitter aftertaste. I have used these for a year. My nails and hair have benefited a huge amount from taking them. I would defo recomme... Se mer

Företagsinformation

  1. Butik med vitaminer och tillskott

Skrivet av företaget

We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

267 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(267)

108 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Would recommend

I have always had good service, any queries I have had has been answered withing hours if not sooner, always reliable and the products I have had so far are good and do make a difference.

23 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve been taking these supplements for…

I’ve been taking these supplements for almost 4 months now and since starting, I’ve not noticed any outbreak of thrush or major discomfort and overall feel like it’s keeping everything balanced and improving life and relationship quality!

23 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Glow Powder with collagen really good

My wife and I use Glow Powder for hair, nails and skin.
We are delighted with the results, it definitely affects all these areas in a positive way. The flavours are nice and blend well in a smoothie. My favourite is Pink Coconut, which I blend with fruit in coconut water. Recommend it.

23 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Rock and Roses - Amazing

I take the collagen, probiotic and magnesium capsules. I love the Rock and Roses ethos and I love their packaging as well as loving the results I get from taking all 3 products.

1 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Appalling customer care and service

In January I ordered collagen supplement 6 months supply. I didn’t see a huge improvement and decided not to order again. It did not say anywhere on the order that this was a subscription. In April an unexpected package arrived with another 6 months supply which I had not ordered. £220 had been deducted from my account without my consent. I contacted r&r to process a return and refund. I had to pay for the return. Customer services were appalling. Complete silence for 2 weeks. Then when I inquired about it they said it had not arrived. It was tracked. I eventually had confirmation that it had arrived. I finally received my refund a week later after I chased it up again and threatened a complaint. There is no option to phone to speak to someone. Stay clear of this company.they take your money and run.

23 april 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

At the time of purchase, the product was selected under our “Subscribe & Save” option, which is reflected in the price paid. The subscription option is priced differently to the one-time purchase, and the checkout page clearly states that this is a recurring order with delivery every 12 weeks. This information is presented before payment is completed.

In addition, a reminder email was sent prior to the renewal, giving the opportunity to review or cancel before any further shipment or charge was made.

With regard to your return, we acknowledge there was a delay in communication, which is not the level of service we aim to provide, and we appreciate your patience while this was resolved. We can confirm that your refund has now been processed in full.

We take customer feedback seriously and are continuously working to improve both our communication and customer service response times.

If there is anything further you would like us to look into, please contact us directly and we will be happy to assist.

Betygsatt 1 av 5 stjärnor

Great product-horrible customer service

This should have been an easily fixed issue. 2 instead of 3 bottles received for multivitamin subscription. Website says use help email address to contact them with response expected within I working day. I received no reply or even acknowledgement. I emailed several tomes more on the same chain but got no response. The last email I sent at this stage was to say I would cancel my subscriptions if I did not get some sort of reply. I had received an email saying they were preparing another subscription delivery which I did not want to proceed with while being ignored. After making the cancellations I got an email from Support which I immediately replied to (31st March). To date I have had no further response from them. They still owe me either another bottle or a refund. Hugely disappointing

25 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very poor company - avoid.

Very poor company - failed to deliver subscription for over a month but still debited my bank card. No contact till I chased them and then claimed they’d run out of product and new supply expected soon. More time passed so I asked for a refund and cancelled my subscription - they ignored my refund request and said they’d ship to me soon. I kept trying but they wouldnt refund so I had to dispute the transaction with my bank. Bank credited my money immediately but rock and roses denied there was an issue - after the bank sent evidence they backed down and admitted they were wrong and sent the money back to the bank. Be really careful with this outfit.

6 mars 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

You were informed multiple times that your order was delayed due to a temporary stock issue and were given updates throughout. Once you requested a refund, we attempted to process this for you.

However, at that point, a chargeback had already been raised with your bank. Once a chargeback is initiated, we are no longer able to process a refund directly, as the case is handled entirely by the bank/payment provider.

We did not “refuse” a refund — the process was simply taken out of our hands due to the chargeback being raised. The bank’s decision to refund you is part of that standard process, not an admission of fault.

We always aim to be transparent and resolve issues promptly, and we regret that this situation escalated unnecessarily.

Betygsatt 1 av 5 stjärnor

ORDER NOT RECEIVED

Placed an order on 18/02/26; product never received and no response on any email chase. Will be contacting my bank for furtherance

18 februari 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Your order was not delivered because the address provided at checkout was incomplete (no door number), which meant the courier was unable to deliver the parcel and it was returned back to us.

We did attempt to resolve this by issuing a refund. However, before this could be completed, you raised a PayPal chargeback. As a result, the case was handled through PayPal, and we accepted the chargeback—despite the delivery issue being caused by the incorrect address provided.

We always encourage customers to double-check their delivery details at checkout to avoid situations like this. If you would still like to place a new order, please ensure the address is complete so delivery can be successful.

Betygsatt 1 av 5 stjärnor

No Difference Noticed

I didn’t notice a difference with the probiotic for her, quite disappointing. Had really high hopes. Not sure how long I’m meant to take them to see a difference but I have 7 left in the bottle. I’m going to see the whole course through. Who knows might be a miracle.

18 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bought the pribiotics for Womens health…

Bought the pribiotics for Womens health had a few UTIs feel great took them for a month and drank lots of water.

16 januari 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi Fiona,

Thank you so much for sharing your experience and for taking the time to leave a review — we really appreciate it.

We’re glad to hear you felt great after taking Probiotics for Her – Delayed Release and that it fitted well into your routine. Supporting everyday gut and intimate balance is exactly what this formula is designed for, and consistency (alongside good hydration, as you mentioned) really does matter.

Thank you again for choosing Rock & Roses and for sharing your honest feedback — it will certainly help other women who are considering the product.

If you ever have any questions about usage or want guidance on getting the most from your supplements, our team is always happy to help.

— Rock & Roses Supplements 💚

Betygsatt 5 av 5 stjärnor

Oh my goodness! 5*

I am going to be 💯 honest.

I bought this product at the beginning of 0ctober. Started to take it two weeks later because I was ready at start on the weight loss plan!! I was informed it may affect my hair due to diet change. I am 57 and have gone through the menopause. As we women know that losing hair can also be menopausal and your hair starts to go thin and I found my hair was receding on the sides (forehead).

So 3 month down the line my hair is starting to grow back where I was receding and has got thicker all around.

There are so many products out there and can be a waste of money.

Well let me tell you that this product is worth buying and is working for me. I definitely recommend it and be sure to buy a few when on offer. I’m so glad I did and more than anything I’m glad it does what it says it does and not being ripped off.

Didn’t expect to be writing the review so I haven’t had my roots done or put cuticle oil on my nail’s and no hand cream 🙂

Just want to add these are my nails and not acrylics. Not once have they got brittle or snapped. Will need shears not nail scissors or clippers to trim them 😉

31 januari 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi there,

Oh wow — thank you so much for taking the time to write such a detailed and honest review. We’re genuinely grateful you shared your journey.

Hair changes around menopause and during weight-loss phases can be incredibly frustrating, so hearing that after a few months you’ve noticed regrowth, increased thickness, and stronger natural nails really means a lot to us. That’s exactly why our Biotin 10,000µg Delayed Release is designed to work gradually and consistently over time, rather than promising overnight results.

We also love the honesty about your nails — especially the fact they’re natural and still strong (shears required is quite the compliment!).

Thank you again for trusting us in a market full of noise and for recommending the product so openly. Reviews like yours help others make informed choices, and we truly appreciate it.

Wishing you continued progress and confidence — and if you ever need anything, we’re always here to help.

— Rock & Roses Supplements

Betygsatt 1 av 5 stjärnor

3 weeks for supplements to arrive

I purchased supplements on 22nd Jan, it's now the 29th Jan and I noticed my order hadn't been dispatched. After contacting them they said:

"We are currently transitioning Probiotics for Her to a fresh new batch. While the previous batch remains within date, it is approaching the end of its shelf life, and as part of our quality standards, we have taken the decision to pause shipping and move directly to the new batch instead.

This ensures that you receive the product at its best possible freshness, potency, and quality, which is something we take very seriously.

We are expecting to begin shipping orders from the new batch towards the end of the week commencing 2nd February 2026."

Given their supplements had previously taken a week to arrive, this will be nearly 3 weeks from the order date to receiving them. All customers should have been contacted about the delay rather than me having to ask where my order is. I can't wait 3 weeks and will have to order from a different supplier. I have requested a refund but am yet to receive a response.

29 januari 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Thank you for your review and for giving us the opportunity to clarify.

You’re absolutely right that this order experienced a longer wait than usual, and we understand why that’s frustrating. In this case, we made a deliberate decision to pause dispatch rather than ship a probiotic batch that was approaching the end of its shelf life.

Because probiotics contain live bacterial strains, freshness and remaining shelf life directly affect potency and effectiveness. While the previous batch was still within date, it did not meet the freshness window we are comfortable supplying to customers. Rather than selling a product that would arrive with reduced remaining life, we chose to hold orders and move straight to the newly manufactured batch, ensuring customers receive probiotics at their best.

We fully appreciate that not every customer can wait, and in those cases we are always happy to process a refund — no questions asked. If you have requested one and haven’t yet seen confirmation, please contact us directly at hello@rockandroses.life
and we will prioritise this immediately.

We also take on board the feedback regarding proactive communication, and we are improving how we notify customers when we make quality-driven decisions like this in future.

We’d rather delay a delivery than compromise on freshness, potency or quality — especially with probiotics — and we hope this context helps explain our approach for anyone considering the product.

— Rock & Roses Supplements

Betygsatt 2 av 5 stjärnor

Cannot cancel or change subscription

While I have no problem with the product itself, I cannot communicate with this company to cancel my subscription, which is occurring much too frequently. To log into the website to access the subscriptions page, you have to fill in a code, which is emailed to you. The problem is, the code is required four minutes after you have requested it, but the email does not appear until five or six minutes later. This happened each time I requested it. Every. Single. Time. So, when you enter the code, the four minutes has elapsed and you get a "code error" message, meaning you cannot log into your account.
I have tried this for the last two times my vitamins have been due to be sent to me and I had to email customer service each time. I can't help thinking this is a deliberate ploy to prevent customers from changing their subscription preferences. Once I can get a reply, I'm afraid I will be cancelling my prescription, as I simply don't trust this company's motives.

26 januari 2026
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Thank you for taking the time to leave this feedback. I’m sorry to hear about the frustration you experienced — that’s certainly not the impression we want to give.

I’d like to clarify a few important points for context. Customers can access and manage their subscriptions in several clearly signposted ways, including via the “Login to your subscription” link in the website header, homepage, and footer. Subscriptions can be changed or cancelled directly from the portal at any time, without needing to contact customer service.

The one-time access code is sent automatically and instantly by our subscription system. In cases where the email appears delayed or doesn’t arrive, this is usually due to the customer’s email provider filtering or delaying automated messages. We always recommend checking spam/junk folders or adding our sending address to the safe sender list, which typically resolves the issue straight away.

There is absolutely no intention — or benefit — for us to prevent customers from managing or cancelling their subscriptions. In fact, we want customers to stay only if the product and delivery frequency genuinely work for them.

If you’re still experiencing difficulty, our support team is always happy to help quickly and manually update or cancel a subscription on your behalf.

Thank you again for raising this — feedback like this helps us continue improving clarity and support.

— Rock & Roses Supplements

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