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Happy with purchase and service.
Svar från Robotime
Hi Mags, thank you so much for your kind words! We're really happy to hear that you're pleased with both your purchase and the service you received. It means a lot to us, and we hope to see you again soon!
very nice piece
Svar från Robotime
Hi VITO, thank you so much for the kind words! We're really glad to hear that you're happy with your piece, and we appreciate you taking the time to share your experience. Enjoy it, and we hope to see you again soon!
Was worth having it
Svar från Robotime
Hi Richard, thanks for the great review! So glad to hear it was worth having – that’s exactly what we aim for. We really appreciate your support and hope you enjoy it for a long time!
Utilité de ce service, je m’interroge ?
Svar från Robotime
Nous nous excusons vivement si notre service ne vous a pas apporté satisfaction.
Veuillez nous envoyer votre numéro de commande sur service@robotime.com afin que nous puissions traiter votre demande au plus vite.
Didn't use this option but easy to use and good price
Svar från Robotime
Hi Stewart, thanks so much for the kind review! We’re really glad to hear you found it easy to use and well-priced. Even if you didn’t need that option, it’s great to know the experience felt simple and worry-free. Thanks again for sharing!
This is the third one of this type that I have purchased, I’ve also have done gift shop and the coffee shop so the clock is the last one, I am hopping there be more like these models as I have found brilliant to make and look nice on the shelf Regards John Darby
Svar från Robotime
Hi John,
Thank you so much for your continued support and for sharing your experience! It’s wonderful to hear that you’ve enjoyed building the gift shop and coffee shop models, and we’re thrilled the clock completes your collection. We truly appreciate your kind words and hope to bring you more models like these in the future.
Best regards
Some parts where not very strong and broke when taken out of the wood
Svar från Robotime
We’re sorry some parts broke right after being detached from the wooden board due to insufficient sturdiness.
Kindly send your order information to service@robotime.com, and we will arrange complimentary replacement parts for you.
Nice puzzle. Design is great with outstanding detail, nice coloring, and good fit. Only thing that kept me from giving it a 5 star rating is the lousy shipping. Took longer than estimated and sits for days in one location without any good tracking.
Svar från Robotime
Hi John, thank you for the kind words about the puzzle—we're really glad you enjoyed the design and fit. We're sorry the shipping fell short of expectations, though. If you ever have delivery concerns, feel free to reach out to us at service@robotime.com and we'll be happy to help.
A challenge, but fun
Svar från Robotime
Hi Shannan, thank you so much for your kind words! We’re really glad to hear you enjoyed the challenge and had fun with it — that’s exactly the experience we hope for. Thanks again for choosing us, and we’d love to have you back for another project soon!
enjoy wonderful time
Svar från Robotime
Hi Martin, thank you so much for your kind words! We're thrilled to hear you had a wonderful time with our product. It means a lot to us, and we hope to see you again soon!
The instructions were very clear and easy to put together. However when you slide cuckoo box in make sure it slides in very easily otherwise the doors will not open fully when put together. I had to do some sanding and a very small amount of lube to fix the problem.
Svar från Robotime
Hi Jodi, thank you so much for the great review and for sharing that helpful tip about the cuckoo box! We’re really glad the instructions were clear, and we appreciate the heads-up about the fit — we’ll definitely look into making that part smoother. Happy building and enjoy your project!
Demanded I send pictures of a problem that couldn't be seen, and then claimed th pictures were digitally altered.
Svar från Robotime
We sincerely apologize for the unreasonable handling of your case and the frustrating experience it has caused. This falls far below our service standards, and we take full responsibility.
Please contact us at service@robotime.com with your order details, and we will properly resolve your issue promptly.
Despite me breaking several parts during disassembly because of my own mistakes, ROKR still took care of my request for replacement parts without hassles!! I’ve become a loyal customer as a result, and the products are pretty damn cool to boot!!
Svar från Robotime
Hi Frank, thank you so much for sharing this! We're really glad we could help you out with the replacement parts, even if the breakage was your own doing—everyone makes mistakes, and we just want you to enjoy building. Hearing that you’ve become a loyal customer means the world to us, and we agree, our products are pretty damn cool! Hope you have a blast with your next build!
This was a winning gift to 15yo grandson. Found it mind challenging and learnt hand eye coordination plus finger hand dexterity. Great buy, thank you.
Svar från Robotime
Hi Graeme,
Thank you for the wonderful review! We're so glad the gift was a hit with your grandson and that it offered a fun challenge while helping with hand-eye coordination and dexterity. It means a lot to hear it was a great buy—thanks again for your support!
I like the worry free idea. Never know when something will get lost along the way.
Svar från Robotime
Hi M Stevens, thank you for your kind words! We’re really glad the worry-free approach gave you peace of mind, especially when it comes to shipping. We always want your order to arrive safely, and it’s great to know that resonated with you. Thanks again for sharing your experience!
Fun, yet challenging..
Svar från Robotime
Hi Bethany, thank you so much for the great review! We're really glad to hear you found it both fun and challenging — that’s exactly what we aim for. Hope you enjoy it for a long time to come!
The Coffee Factory is a super idea with moving parts to create lots of interest. However some parts are easily broken as too fragile. I refer to the little coffee machine on the upper floor where the plastic sheet is too stiff to form a cylinder. Maybe warming up the plastic in hot water will soften it to allow a cylinder to be rolled. The fragile components of the cylinder frames easily break. This part needs to be rethought perhaps with a preformed cylinder. The manual is OK but some drawn details are too seal resulting in parts being fix the wrong way round. Apart from the above gripes, this is a great model.
Svar från Robotime
Hi Richard, thank you for your detailed and thoughtful feedback. We're really glad you enjoyed the overall model, but we're sorry to hear that the coffee machine parts were fragile and tricky to assemble. Your suggestion about a preformed cylinder is genuinely helpful, and we'll pass it on to our design team. If you'd like any further assistance, please feel free to email us at service@robotime.com.
Zeer geschikt deze vitrine voor de wat grotere 3D modellen!
Svar från Robotime
Hi Will, thank you for the great review! We're so glad the display case fits your larger 3D models perfectly. It's wonderful to know it works so well for you. Thanks again for sharing!
heel erg leuk om te maken.
Svar från Robotime
Hi Conny,
Thank you for the wonderful review! We're delighted that your purchase was worry-free and that you enjoyed putting it together. Happy building, and we hope to welcome you back soon!
Great company to deal with!!
Svar från Robotime
Hi N. Slater, thank you so much for the kind words! We're really happy to hear you had a worry-free experience with us. It means a lot to our team, and we hope to see you again soon!
