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I was billed when I placed my order, but it's months later and I still have not received it due to issues filling the product on your side. There was no communication about this until I emailed you.

I have two unfulfilled orders, one since February, with no response from client service. Some of the seeds I bought never germinated and others don't mature. I'm truly dissapointed.

The equipment worked fine at first, until it didn't. Then parts are not available to replace or repair. Don't bother with their membership - they are constantly short on seeds and supplies so they will delay shipments multiple times. Instead of getting 4 shipments (once every 90 days) in a year, you will only get 3.

Placed my pre-order for new rise loft. Email said it would ship mid-may. It is now June and I have not received an update even after attempting to call(phones are disconnected) and email(0 response).

I placed an initial order with my rise garden back in December and still have not fulfilled my full order 6 months later. I’ve also purchased a few additional items since then and they have not arrived. Customer service is terrible and it’s impossible to reach someone.

I love my garden, but I would not recommend it to anybody.

Non-delivery after weeks and weeks. Non performance of contract with no refund. Very upset.

The message said I received this survey due to a recent purchase. My last purchase was 5 months ago. Also, I was sent a pump for a different garden as the makeshift substitute until the one I needed was back in stock. That was also months ago. Will I ever get the correct pump?

I placed this order in January and I still don't have a completely filled order.

Still a 4 months old unfulfilled order. It's basically robbery at this point.

First, we are very excited about the Rise Garden Loft Product. However, so far, we feel we have been left in the dark. No updates have been provided to us regarding the status of our order. I understand it was a pre-order, but still, it would have been nice to be informed about what's going on or when it may be delivered. We are just sitting around excitedly, unsure of what's happening.

I own the Rise Personal garden. On the plus side, when I finally receive the seed pods, I have had success growing them. My biggest frustration is order fulfillment. My orders have taken months to fulfill. There have not been any updates during that time—I have had to email them about the order to find out what is going on. I have resorted to buying pods on Amazon and planting my own seeds. But having paid for the 1-yr membership, I would like to get what I paid for in a timely manner. Very frustrating to wait so long for the materials you need to grow successfully! I would not recommend buying a garden from Rise.

Rise Gardens is a cheap product made by a terrible company with a non existent customer support. Please do not waste your money, time or energy.

I pre-ordered the Rise Loft garden and it was supposed to ship in February 2026 but it's March 2026 and I have yet to receive anything. I received a email about rating my experience and so I figured I would give my feedback thus far. I haven't received any updates on delivery either.

My purchase was 3 months late which was explained with supply chain issues. The his is unacceptable when the money has already been taken

The lack of communication is super frustrating- I ordered these in November 2025 and it is end of February 2026. There is no way to get a hold of a live person. I’ve asked for a refund but haven’t gotten anywhere.

Ordered on 12/28 and still not shipped yet. No way to call and get someone on the phone for status or to request a refund. Absolutely do not recommend this company. They appear to be scam artists.

The delivery took months, and the delay was detrimental to my plantings for sure.

My last order was 4 sets of seeded pods.
After waiting for over 2 weeks with no pods delivered, I inquired, then received 2 sets. The other 2 sets have never arrived.

I am disappointed on how the subscription is handled. Rise Garden doesn't "prepare" in advance the seeds you selected so when your delivery time arrives, it might be out of order and then the deliverey is delayed. The communitcation is not always there and for me it happens that one full order and half the other was not delivered. And this on only 4 delivery per year. No refund and if you cancel your subscription they won't honor the missing delivery. It is not fair as when I pay my subscription it is like a contract, 4 delivery of products and cancelling my subscription for the next year should not affect it.