The site is easy to navigate, and the selection is broad enough to match different tastes and moods. Considering that the watch came from Great Britain, it arrived to my U.S. address in a timely matte... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a beautiful watch. Even more spectacular in person. Delivery was fast and efficient. I made the order and either the very next day or the following, my watch was packaged and ready for delivery.... Se mer
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Sincer apologies the previous review was deffo not ment for you .. My recieved watch from yourselves is top notch the design colours and story are amazing delivery time fab too and a sensational pri... Se mer
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Love the watch style, and the only reason it’s not a five-star review is because I wish the it were larger! Also, I’d lave, and pay more for, an automatic option in this same style. Otherwise the... Se mer
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Företagsinformation
Skrivet av företaget
Unique and beautiful aviation inspired watches designed in the UK.
Kontaktuppgifter
274 Moston Lane East, M40 3QH, Manchester, Storbritannien
- hello@rileywatchco.com
- rileywatchco.com
4,6
Utmärkt
590 omdömen
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality and design
Excellent quality and design! This is the first of many Riley watches for me.
26 mars 2026
Svar från Rileywatchco
Thank you so much Tibi! We'll be here, tools at the ready, whenever you fancy another one.
Nice try
Nice try, I guess. Shipping was pretty good. Watch was put together wrong; hands are on the wrong dials. Blue for minutes….or hours….🤔. Wow. Customer service is non-existent.
13 april 2026
Omdöme utan inbjudan
Svar från Rileywatchco
Hi Darryl
Sorry about this, I haven’t come across your email, we are more than happy to send you a replacement for this. I assure you customer service is existent but we are an extremely small team and I handle all the emails. It might not have come through to the correct inbox but rest assured I’ll get this sorted asap for you.
Thanks
Leanne
Hi Darryl, I'd just like to add to this, as Leanne has already mentioned in the email to you, the two subdial hands on the specific model you ordered (Toybox Yellow HH01) are switched each batch as a kind of 'signature' for the production run. As you'll see on our latest instagram video, which is actually me building the exact model you have, the hands on this run are in the correct placement. If you're not happy and for whatever reason you'd like them switched, I'm happy to do that for you, but it's just a quirk we allow ourselves since we build our watches by hand, in house, and it adds an element of uniquness to each run.
Thanks - Sam, Owner, Riley.
What a beautiful watch
What a beautiful watch. Even more spectacular in person. Delivery was fast and efficient. I made the order and either the very next day or the following, my watch was packaged and ready for delivery. It took a little longer than I hoped but that was to be expected coming from the UK to the United States. I was just really excited to get it. The watch was presented in a nice hand made looking wooden box. Overall a very good experience
22 mars 2026
Svar från Rileywatchco
Thanks so much! That so nice to hear.
Great watch, somewhat slow delivery
Delivery slower than expected, watch is very nice and strap is excellent.
23 mars 2026
Svar från Rileywatchco
Thanks Jeremiah, we try our best with delivery, as we deliver all over the world, but we always use (and pay for) International Express, so delivery to whatever region is generally a few days as opposed to anything more.
Didn't know it was coming from…
Didn't know it was coming from overseas, so the wait was kind of a bummer. Like the watch. Would like a medal band to go with it.
12 mars 2026
Svar från Rileywatchco
Hey Michael, Glad you like the watch - we are based in Manchester, England, we try to make this as clear as possible on our website! That said, we do use (and pay for on your behalf) Express International shipping, so our watches are generally delivered even across the pond in a matter of days.
Thanks!
Sam - Owner, Riley
Svar från Rileywatchco
Thank you Jorge, you're the best
A great experience all around
The site is easy to navigate, and the selection is broad enough to match different tastes and moods. Considering that the watch came from Great Britain, it arrived to my U.S. address in a timely matter. Best of all, you get a great watch with eye-catching styling and a dependable movement. I’m wearing my Riley “eco-quartz” right now.
22 mars 2026
Svar från Rileywatchco
What a lovely review, thank you.
Love the watch style
Love the watch style, and the only reason it’s not a five-star review is because I wish the it were larger!
Also, I’d lave, and pay more for, an automatic option in this same style.
Otherwise the style is stunning, and it keeps good time!
14 mars 2026
Svar från Rileywatchco
Thanks for the review JP - what size are you after? We build in house, so custom is always an option :)
It’s been in the US for 3 weeks…
It’s been in the US for 3 weeks according to the Royal Mail tracking and I still haven’t received it yet. I reached out to the company and they ha e yet to reply.
20 mars 2026
Svar från Rileywatchco
Hi Jeff, I'm so osorry about this. Every so oftem we get the odd piece stuck in customs at the US end. It's VERY rare, but it has happened in the past. I believe my wife Leanne has reached out to you with a tracking link for a replacement, and if and when the other does arrive, you're more than welcome to keep it or gift it by way of an apology for the delay.
10/10
Sincer apologies the previous review was deffo not ment for you .. My recieved watch from yourselves is top notch the design colours and story are amazing delivery time fab too and a sensational price .. once a gain I truly apologise!!
28 december 2025
Svar från Rileywatchco
Hi Stephanie. I’m not sure what the first part is about, as we can’t remove or edit reviews. But just to be clear, all of our watches use 316L stainless steel cases (top grade at price points way higher than ours). And there are no stickers involved. We pad print all of our dials in traditional watchmaking fashion, and hand assemble to order.
I’m wondering if this review was meant to be for another company? The watch you purchased from us, our Bessie, is a hand fitted double chronograph, with a dual layer recessed subdial and a laser engraved caseback. If you could send us a picture of any concerns you have via email, I’d appreciate it, but please be assured that none of what you have mentioned above is accurate for any of our lineup, so I suspect you may have received a different watch here.
Thanks - Sam, Riley Owner.
I am obsessed with this watch and this…
I am obsessed with this watch and this watch company. I am originally from Manchester, but having moved away I love that I can have a little bit of Manchester on my wrist
6 mars 2026
Svar från Rileywatchco
Come back!
i purchased two watches and only…
i purchased two watches and only recieved one
although the customer service contacted me i have not heard back
12 mars 2026
Svar från Rileywatchco
Hey Greg,
If you could please just check your email, March 23, Leanne has emailed to confirm which watch is missing from the package. We are waiting on your reply to that email.
Just to get ahead of things, from what I can tell 2 of the three total orders have been delivered, but the first one has gone missing, is that right?
If you don’t mind just replying to Leanne’s email, we’ll get this sorted for you right away.
Thanks!
Sam - Riley
A gorgeous—and unique—watch.
A gorgeous—and unique—watch at a terrific price, delivered with class.
13 mars 2026
Svar från Rileywatchco
Cheers Matthew!
Beautiful watch and my wife loved the…
Beautiful watch and my wife loved the look and the history behind the model of watch.
12 november 2025
Svar från Rileywatchco
That means a lot Scott, thank you.
Svar från Rileywatchco
Cheers, enjoy!
Prompt reply and immediate and…
Prompt reply and immediate and thoughtful resolution of my issue. Incredible support.
3 mars 2026
Svar från Rileywatchco
Thanks Phillip, if things ever go wrong we really do our best to fix them, so I'm glad we got a chance to show that here.
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