Riigidcase Omdömen 30

Scam company run out of china. Google Maps address is a shed. Literally !!!!! Stay away form this slim balls.

After weeks of avoiding this company, I finally caved and ordered a case for my wife’s 29‑hour trip across the world. When it arrived, I actually felt relieved — the packaging looked solid, everything seemed promising.

Then I took the suitcase out and saw the dents. Not tiny marks — dents. On a brand‑new, not‑cheap case. Completely unacceptable. And since a replacement wouldn’t arrive before her trip, I immediately requested a full refund.

That was almost five weeks ago. Five weeks of excuses, delays, gaslighting and being asked to provide photos twice and being dragged around in circles. At this point, I’m done. I won’t buy from this company again, and honestly, the experience has soured online shopping for me altogether — something I’ve trusted for years.

So congratulations, RIIGID. You didn’t just lose a customer; you managed to wipe out my confidence in online retailers entirely.

⚠️ RIIGID SCAM: $350 TRASH ⚠️
One flight and this "premium" bag has structural deformation. Customer service has spent a month gaslighting me, calling deep gouges "normal wear and tear."
I could have bought a $50 bag from China for better quality. Their "lifetime warranty" is a joke. SAVE YOUR MONEY.

I purchased two aluminum suitcases from Rigid: one 28-inch and one 20-inch, both marketed with a lifetime warranty.

On the very first trip, the 28-inch suitcase was severely damaged. The damage was not minor, it was significant enough that a sharp edge from the broken structure cut my finger and caused bleeding. This raises serious concerns about product durability and safety.

I followed their warranty process properly, provided full documentation, and returned the damaged 28-inch unit as requested.

Since then, the situation has been handled extremely poorly.

Rigid is now claiming that I returned a 20-inch suitcase instead of the 28-inch. This is incorrect. The original 20-inch suitcase has never left my possession.

To make matters worse, they sent me another 20-inch suitcase as a “replacement,” which is not what was returned and does not resolve the issue. I now have two 20-inch suitcases:
• One original (used, never damaged)
• One new (still sealed in the box they sent)

This clearly contradicts their claim, yet they continue to repeat it without providing any supporting proof such as warehouse intake records, serial numbers, or photographic evidence.

At this stage, this is no longer a simple error, it is a failure to honor a warranty and a lack of accountability.

If this matter is not resolved with the correct 28-inch replacement, I will proceed with:
• Filing complaints with consumer protection authorities
• Initiating a chargeback
• Reporting this experience across multiple review platforms

Buyers should be aware: a “lifetime warranty” has little value if it is not honored when it matters, especially when safety is involved.

Similar to others, thought I’d give a smaller company a go - turned into an absolute nightmare, took about 3 months to get my money back, delay after delay, I cancelled after it missed the delivery for the trip I needed, felt like fraud, I even filed a fraud claim with the bank before they eventually gave me my money back and it took 27 emails to sort with replies at random times throughout the day. I’d avoid and spend a bit more and go elsewhere. Everything seems to go through “customer support” and back through the “owner” to get approval. I’ve reported them to trading standards in the UK. I’m not one for trying to harm small business but they’ve tried to wear me down more than any other company ever has. Even getting a refund from Ryanair was easier than this ordeal.

Never recieved the suitcase and just kept being put off. Filed fraud with the bank to try get my money back. Dont buy from them

WARNING. Riigid EU were very friendly, polite, and quick to reply to any questions. However—warning: they never delivered the suitcase. Fortunately, I paid with AMEX, and they refunded me.

I ordered a check in and carry on. they look great but upon closer inspection they are truly terrible. The extension handle might last one trip, if you're lucky.
They offer a prepaid return label if not satisfied with the suitcases. I began the process of returning the bags 13 days ago! 13 days of either no replies or time wasting emails saying basically nothing.

The price is good but the product is mediocre and the customer service among the worst customer service I have ever experienced. Worst than the DMV!

Stay far far away from RIIGID suitcases.
YOU HAVE BEEN WARNED.

Dredful…They advertised next day DHL delivery, it’s now weeks and I’m without my order. They claimed they had stock issues and that it was coming back in stock a week ago. Still no delivery shipment.
Don’t bother with them.

Absolutely awful!! They advertised next day DHL delivery, it’s now been three weeks and I’m without my order. They claimed they had stock issues and that it was coming back in stock a week ago. Still not delivery shipment so I requested a partial refund. They cancelled the entire order!! So frustrating. DO NOT BUY FROM THEM! I feel like I’ve been scammed if I’m honest. God knows if I’ll even get a refund.

Bought Case in December, went to use it in January - one of the locks didnt open at all.
Reported it was faulty and wanted replacement. Had to send them a video to prove it didnt work.
4 weeks later they send me new locks - not a new case - new locks that I was supposed to fit myself!! lol 🤯
Emailed saying this was not acceptable, waited another week for a reply and they said they needed another video!
Not Good

So - faulty product, slow responses to emails, slow to send out replacement (locks) the fact they think me changing the locks myself is a good enough solution, more slow responses to emails, and them not accepting that I want a replacement case.

Have reported to trading standards and started small claims court case to get money back.

Case seems ok but sent the wrong size and very poor customer services. Offered me 10% keep it but I have no use for a giant case.

Now getting no replies and “mail box full” from them now. Avoid

Damaged suitcase + refund delays + backtracking

I ordered a suitcase from Riigid costing £182.50. My order was delivered on 23/01/2026, and the suitcase arrived damaged.

Customer support initially offered a 10% refund (£18.25), which I felt was unreasonable given the item was delivered in poor condition. After further discussion, Riigid agreed to a £50 refund, which I accepted.

However, weeks later I still have not received the refund. Despite confirming it had been submitted, they have continued delaying the process and have now attempted to change the agreed refund amount to 20%, which is not what was previously agreed.

Very poor customer service, slow resolution, and I’ve had to chase repeatedly. I would not recommend based on my experience.

These cases look like they’re high quality but the reality is that they are not as strong as they look. After one flight the case looks very damaged and one of the locks was broken.
Lifetime guarantee is not what it seems and there was no offer to replace the case only an offer to replace the lock which involves unscrewing the old part and replacing which isn’t ideal. The replacement lock has never arrived even after multiple e-mails. Save your money and time as you’ll only be disappointed.

It’s in total lies. They don’t ship the product when they say they will. I’ve waited months and months for deliveries.

They falsely advertise on their website - for example they claim their small luggage case is approved by airline carriers that it isn’t.

Finally they state they will come with packaging cubes and tags - another lie. I’ve sent over 40 emails now to this company and just get the brush off every time.

Please don’t get sucked in by their glossy social media and misleading information.

I will be reporting to trading standards and filing a charge back.

bought one for me took a while to arrive, but now it has it's GREAT value. bought one for my wife too

I’ve contacted you 3 times regarding faulty luggage and you’ve ignored me. Please respond

Unfortunately I too have been conned by this company. I do believe their customer service is AI generated and full of BS. Do not waste your money. I will now be going to trading standards. I will be asking PayPal to refund my money and I will be taking to social media and I hope that other people get to see what a shameless outfit this company is. Do not purchase from them you will get nothing.

company is

We ordered 4 pieces on 11/28.
We received one piece 12/11.
Customer service gives us no arrival date.
We have a trip on 12/31.
Website states: All U.S. orders ship directly from our partner Red Stag Fulfillment warehouse in Tennessee, with 2–3 day delivery. Fast, reliable, and with no hidden fees.

My order was returned and collected on 23rd May and, almost five months later, I have still not received any refund or even an update.

I’ve emailed multiple times and been completely ignored. This level of customer service is unacceptable and unprofessional. Once items are returned, a refund should be issued promptly not dragged out for months with no communication.

It’s extremely disappointing and I would strongly advise others to avoid this company. They have shown no accountability and no willingness to resolve the issue.