If there was an option for zero stars, I would’ve selected it. My bike nearly caught fire with the battery overheating, and I’ve been trying to reach someone in Red Star support for over one month. Th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I want to thank the honesty in dealing and informing me from the moment I ordered the electric bike. I could see all its movements from the time it left until it arrived at my house. I was never worri... Se mer
>website availability:"many" >orders and pays >question to support email about when delivery is done >get answer that they're out of stock >refund in 3 days >order from manufacturer for 300 che... Se mer
Contact has been non existent, I have emailed 4 times with no response. 2 months after ordering the product has still not been delivered. I would never buy anything from the company again & their post... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Trade in electric bicycles, parts and accessories. Exclusive representation of the RIDSTAR brand (official shop).
Kontaktuppgifter
2,4
Dålig
49 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bad experience
It came broken it has errors. I message Ridstar on WhatsApp they read and don’t care very bad experience!!!
13 juni 2025
Easy ordrer and fast delivery
2 juni 2025
Ridstar H20 PRO motor power assistance…
Ridstar H20 PRO motor power assistance in PAS is not adjusted well, so the bike is not usable. In PAS 1 elektromotor gives more than 50% of power so the bike's speed is more than 25km/h. YOU CAN NOT GO SLOWER THAN 25 km/h. NOBODY GAVE ME THE INSTRUCTIONS HOW TO ENTER DEEP SETTINGS TO ADJUST THAT (to adjust the power of motor with every step of PAS - from 1 to 5).
Those stupid uneducated people are not customer friendly and they don't deserve to work where they do. My question is not unrealistic, IT IS A NORMAL TEHNICAL QUESTION - HOW TO SET GIVEN ENERGY OF THE MOTOR PROPERLY FOR EVERY PAS STEP. Instead to do something - to ask tehnical department in factory or in servis, they simply ignored me and did not answer me at all. Is this normal business behavior and attitude towards the customer?
Of course that I was mad and dissapointed, so I wrote them bad words too, of course, what else can one do in such situation.
Best regards
Bozidar Habazin dipl ing mech
26 maj 2025
Svar från Ridstar
The customer receives the bike as it is, just like all other customers who are satisfied with the product. They come up with some unrealistic problem that we have passed on to the engineers to assess, and end up calling our team some nasty names (maybe the customer would allow me to quote them?) and expect help.
Great bicycle
The bicycle jack came broken. Maybe it got broken during transportation or it had a faulty jack. I contacted their customer service and they sent me a new one. Except this, the bicycle is great, it works great and it looks great. My kid is very happy with his purchase.
8 maj 2025
Svar från Ridstar
Hello,
We haven't received any of your emails, including your message in WhatApp.
We always provide post-purchase service to our customers... whether it is a transport defect or a fault after a year.
Write to us on WhatApp, we will make you a refund for the purchased part and repair service.
Everything was OK
Everything was OK. I got my bike as supposed in time in 7 days as far as I remember. The team was proactive on whatsapp and I received my answer.
7 maj 2025
Perfect!!!!!
21 april 2025
LUV IT !
I wasn't 100% sure about this store but I had nowhere else to get Ridstar Q20 from so I said ''heck it'' and went for it, got the bike in less than a week, assembly wasn't too complicated, was pretty simple actually. Drove around 13km for my first ride and battery seemed like it's still at it's fullest, honestly amazed.. What a beast, feels nice riding on it too, am really happy with it, thank you !
8 maj 2025
Omdöme utan inbjudan
Ridstar H20PRO
-It's not possible to reach the speed specified on the website. Max speed is only 41 km/h.
-The fork suspension is making cracking noises and wobbling.
-I have not received a reply to my email.
-Battery and range are good.
Unfortunately I cannot recommend this bike.
11 april 2025
Amazing bike
After my first ride I can say it’s easy to operate with, very solid and good looking!
20 februari 2025
Simply as expected
The purchasing process was simple and straightforward, the bike arrived quickly and in good condition, I just wish that it had the option to pay with Klarna
18 februari 2025
Ridstar is good, but communication is terrible.
The ebike is spectacular and justifies the price. I've already done 150 km with it and so far everything is fine.
The worst thing is not responding to emails and not providing tracking on time.
6 februari 2025
Been trying to contact them for weeks I…
Been trying to contact them for weeks I need a motor replacement and have sent them the motor serial number several times still no response very frustrating and pissed off
27 januari 2025
Omdöme utan inbjudan
Azienda seria e affidabile.
Disponibiliità, serietà e professionalità. Colui che si occupa di questi prodotti è molto professionale.
15 januari 2025
Very easy and rapid process of getting…
Very easy and rapid process of getting the required items with the mentioned quality. At the same time I couldn't found the brakes pads from any other online store. So I think it is not easy to get it except from the company website.
4 december 2024
My product is decent, the issue is details
My product is decent, the issue I have is that it isnt quite as described. i knew small details would be different as they had warned me but here are some fairly important changes. That, and the company is a little irregular in their response times. If they reply at all.
Other than that the bike I ordered is good value for the money.
14 november 2024
Detta är Trustpilot
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