Avoid this company at all costs!
Avoid this company at all costs!! They left us stranded in Manchester Airport in the middle of the night with a toddler and ended up costing us a significant amount of money.
We specifically chose RideX/Goldcrest Transfers because they offered the option to book a car seat for our 2 year old daughter for the one hour journey from the airport to our home. We even paid an extra £6 for the car seat.
When the driver arrived, there was no car seat at all. We were then made to wait 45 minutes at the airport while they went to find one. When they eventually returned, they brought a booster seat, which is not suitable or safe for a 2 -year old.
As we did not want to sacrifice the safety of our daughter, it left us stranded at the airport in the middle of the night after an 8 hour flight with a toddler. We were forced to book a hotel for £90, causing unnecessary stress and inconvenience. The following morning, we had to arrange transport with a different taxi company, which cost us more than twice the price of our original RideX/Goldcrest Transfers booking.
Despite failing to provide the service we paid for, RideX/Goldcrest transfers has REFUSED to refund the amount of £109 which we paid when booking the ride. We never stepped foot in their vehicle because they failed to provide the child car seat that was the entire reason we booked with them.
The company has been a complete scam, unreliable, unprofessional, and extremely difficult to communicate with throughout the process. Based on our experience, I would strongly recommend avoiding RideX/Goldcrest Transfers and booking with a more reputable company instead. In total we ended up paying £370 to get from Manchester airport to Wakefield because of RideX/Goldcrest Transfers.
26 juli 2026
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