Booked through Hoseasons and will never use either company again despite a family problem would not change, move or adjust the booking, very unhelpful customer service, book with caution. They could h... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Thankyou again richardsons for another brilliant boating holiday.Our friend had major surgery before the holiday so we had to change our boat to make it more accessible for her as was using a wheelcha... Se mer
Företaget har svarat
Excellent holiday and the crew at Richardson's were so knowledgeable and helpful. We love the Broads - it has something for everyone and always reassuring to know their team is on hand to respond to a... Se mer
Företaget har svarat
Just returned from long weekend and unfortunately was a complete disaster from day one . Boat breakdown everyday.. and if you're thinking of making a complaint by email don't bother as they do not a... Se mer
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Richardsonâs has helped visitors experience the best of the Broads for more than 70 years. We have over 300 boats making us the largest operator on the Norfolk Broads. We pride ourselves on being able to offer the chance for everyone to enjoy the Broads. What makes us unique is the fact that we have the largest range of boats with a wide variety of prices meaning that there is a boat and budget to suit most people. All of our boats are maintained to the highest standard, so whichever boat you choose, it is sure to be the comfortable and reliable home-from-home you were hoping for.
Kontaktuppgifter
The Staithe, Stalham, NR12 9BX, Stalham
- 01692 668 981
- boating@richardsonsgroup.net
- richardsonsboatingholidays.co.uk
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Our 4th time and it won't be our last
This was our 4th trip on the Broads and the 4 time with Richardsons, all of them have been excellent. This year we took our daughter and her boyfriend and we hired Carousel. What a lovely boat, plenty of room for us all and very comfy. The boat is very easy to handle and moor even with being 45ft long thanks to the bow and stern thrusters. We did have to call the engineers out, once to fix the broken grill on the cooker, the engineer arrived within 40 mins and fixed the cooker within 20 mins. The next day we had to call the boatyard as the overheating alarm on the engine sounded when we were just upriver from Acle, we moored on the side of the river and waited for the engineers who arrived and fixed the water pump. This did not detract from our holiday in the slightest. When we took the boat back even though we spent a good deal of time running against the tide I was surprised to get over ÂŁ60.00 back from our fuel deposit. Now that I have retired we are returning next year out of season on a smaller boat. Symphony, which we had on our first trip. Thank you Richardsons for a really great holiday
25 augusti 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Mike, thank you for taking the time to leave us your review on Trustpilot!
I was very pleased to read that your fourth holiday on the Broads was also your fourth time with us here at Richardson's, and that you felt each experience has been excellent!
It's fantastic to hear that you brought your daughter and her boyfriend along this year for a holiday on board Carousel, and I'd like to thank you for your great feedback on her!
I was sorry to hear you had to call our engineers out twice, although it's great to read they were able to rectify these issues for you promptly and that this didn't affect the enjoyment of your holiday!
We look forward to welcoming you back next year on board Symphony! See you soon.
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
Boards holiday
First time on the boards and we loved it so relaxing and all staff very helpful and friendly loved it so much going next year for 10 days
26 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Denise, thanks for taking the time to leave us your review.
I was so pleased to read your first experience on the Broads was a good one! The Broads National Park is such a relaxing place and I'm pleased you were able to experience this during your holiday with us!
I would like to thank you for your positive feedback on the team, and I'm so happy to hear you'll be returning with us next year for another holiday. We look forward to welcoming you then!
Kind regards,
Laura Bush
Marketing Assistant
Always a warm welcome from the all theâŠ
Always a warm welcome from the all the staff been going through Richardsons since 1992 never had any problems, lovely boats always well presented. Staff always happy to help.
26 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Catherine, thanks for taking the time to review us.
I was pleased to read you feel you always receive a warm welcome from our team, and that you have been enjoying holidays with us for over 15 years!
It's great to hear you've never had any problems and I would like to thank you for your kind feedback on both our boats and our team.
We hope we can welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
The only criticism I have was theâŠ
The only criticism I have was the waiting for someone to show us the controls and Check we had everything.
There was a few people that checked in after us got seen to before us, the boat was clean and tidy, bedding fresh and clean, one of the showers was broken but it didnât bother us as we had another shower., had a great holiday, in fact we have already booked for next year,
26 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Heather, thanks for taking the time to leave us your review!
With regard to your trial run, I was sorry to read you felt you waited longer than you expected to. Once guests have checked it at reception, the team will either let you know to go to get your buoyancy aids and head straight to arrivals, or give you a time to go to arrivals to prepare for your trial run. Guests receive their trial run in a first come, first serve order. So, if other guests had checked in after you at reception but had gotten to arrivals first, this could explain why they received their trial run first.
I was very pleased to read you found your cruiser to clean and tidy with fresh and clean bedding! I'm sorry to hear one of the showers on board was broken - I hope that you reported this to the team who would have fixed this for you during your stay with us. I'm so pleased to hear you have already booked for next year!
If you would like to discuss anything further, please don't hesitate to get in touch with me.
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
Monaco 2-a disappointment
This is difficult, very difficult, I would have liked to review Monaco 2 and direct it straight to richardsons directly but they have no email address for contact.
I spent a week aboard Monaco 2 from 7/7/18, I should like to begin by stating itâs a beautiful boat-lots of comments and boat envy from other holiday makers but you never really know something until youâve lived with it-I have observations that are niggles really but they mount up and detract from the whole experience-ok, so to operate the electric roof you need the ignition turned on and that creates the most atrocious noise, a buzzer to let me know that I had turned the key perhaps, maybe but god itâs loud and annoying, also if you elect to create a little shade and only partially open the roof you create a hazard that almost knocked us all out during the week-we range from 5â2â to 6â1â -why not soften the blow with the same grey trim that conceal the curtain tracks? The helm is fixed-no adjustment and this so irritated that 2 members tried but wanted nothing more to do with steering the boat after their first attempt, then there is nowhere for the helmsman to put a cup of tea or other beverage without reaching behind and using the exit steps- the screen is better down as it is restrictive but itâs awkward and involves going outside constantly to put it up or down-the wiper sweeps up instead of down so any water immediately runs back down after the wiper (useless) the pumps under the floor for the water or toilet are very loud surely they could be insulated-the toilet tank was used by 3 out of four one using shore facilities yet we needed to pump out after 4 days! Come on thatâs not good enough on a boat this size (45ft long) with 2 bathrooms, the bow thrusters are poor too-bow and stern, should be able to go sideways down river but in reality they are as effective as an asthmatic cat! I saw boats from other yards that looked and performed like they had fire hoses below the waterline, finally (hurrah) the reverse camera sounds great but with any natural light on the screen, such as with the roof open, it is unable to be seen-it needs a cover or binnacle, these are only niggles but as I said they mount up and leave me wondering why I paid over two thousand pounds for a week aboard a âplatinum fleetâ boat that had so many little issues-I can say I thoroughly enjoyed my holiday but will not book that boat again, the yard staff are very friendly and the boat very well prepared as is usual with richardsons, as I said this was very difficult to write.
25 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Thank you for taking the time to leave us a review.
Firstly, I was sorry to read you were having difficulty finding a way to contact us directly. On our website, we have a contact us page, where you will be able to fill out a contact form, which is then directed onto the appropriate Team.
Thank you for your positive feedback regarding the look of Monaco, I was sorry to read you felt there were a few niggles with your cruiser during your holiday.
You mention when operating the canopy, you need the ignition turned on resulting in a loud buzzing sound. As the canopy is controlled electronically, the ignition must be on as a power supply. The sound you hear when turning this on, is to indicate the power being on and to make the crew aware of this. The canopy is designed to be open or closed, and once in either of these positions it is safe to manoeuvre around. Due to the design of Monaco, when sliding open or closed, the canopy is curved and therefore when partially closed may sit at a low position. Across our fleet the canopy designs vary, for example Broadway has a spilt canopy meaning you can operate just the left-side canopy or the right-side canopy or both, allowing part of the cruiser to be closed off.
I was sorry to read a few members of your party chose not to sit at the helm as they did not like the design of the fixed helm position. We endeavour to keep our brochures and website up to date with interior and exterior photos of each cruiser, to avoid our guests being disappointed with features of their chosen cruiser. The Helm position is shown in the photos on our website.
You mention there arenât cup holders near the helm position, and although they are not in Monacoâs design, I will be sure to pass this feedback onto our Design and Development Team for future consideration.
The screen is designed to enable Monaco to go under all Broadland bridges - subject to weather conditions â and therefore have been designed low. We have cruisers in our fleet with higher screens which may be less-restrictive, however those cruisers may be restricted by bridge height limits. The screen wipers are fitted to the top of the screen for the logistics of how it connects to the electrics.
You suggest insulating the water pump and tank to minimise sound from these areas, although this is not something we have used in our designs yet, I will be sure to pass this feedback onto our Design and Development Team.
You raise issues of the toilets on board needing to be pumped out after 4 days. On all of our cruisers, we always recommend pump-outs once every 3-4 days. The toilets on board Monaco are electric meaning they use a high volume of water.
Regarding your concerns with the bow and stern thrusters, we have not received negative feedback from our guests concerning these before. Please be assured I will pass these comments onto our Marina Manager for further investigation.
Our Mooring Cameras are a feature on a selection of our Platinum Cruisers. They are designed to aid the crew when mooring. Unfortunately, they are not glare-free therefore I can understand how this may have been frustrating when trying to view them in bright sunshine. I will pass you suggestions of a cover on for consideration.
Thank you again for taking the time to leave us your feedback following your holiday aboard Monaco. We take on board all of our guest feedback, as this helps us provide a greater holiday experience.
I was glad to read you thoroughly enjoyed your holiday in the broads National Park and thank you for your kind comments regarding the Team here at Richardsonâs. I hope we can welcome you back soon.
Kind regards,
Shanice Peck,
Customer and Brand Champion.
Upgrade
We were due to board sapphire in March.I received a phone call from Chris at Richardson's to tell us that we couldn't have sapphire due to problems and they upgrade us from sapphire to broads sunray 2 at no extra charge and even Chris put a bottle of wine on board.The boat we had upgrade to was second to none well comfortable cruiser throughout with bow thruster and radiator heating. We are now looking forward to September on Broadway for 2 weeks. I wouldn't go with any other boatyard part from Richardson's.
20 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Michael, thanks for taking the time to review us!
Although I was sorry to read you weren't able to holiday on board Sapphire in March, I am very pleased that Chris was able to upgrade you to Broads Sunray 2 so that you could still enjoy your time on the Broads! It's great to hear you felt Broads Sunray to be comfortable, and that you enjoyed the bow thruster and radiator heating on board!
We look forward to welcoming you on Broadway in September!
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
Classic Gem
Myself, husband and two of my kids decided to try boating for the first time, I chose Richardson's based on the look of the boats and at the time of choosing my boat there were only 2 reviews I could go on. We went on the 30th June 2018 for 1 week, the man who did our handover on the classic Gem 1 was lovely, he was friendly to all in my party including the dog, he fitted my furbaby with a life jacket too, which I advise for anyone who has a pet and taking them, to have a life jacket for them too, the tidal water currents can get strong. The handover guy gave a good talk on how to handle and use our boat, he took us on a trial run and shows us how to drive it, then my husband had a go, it was that easy to handle once we had a little practice that even I did a lot of the driving :). The only down side to this holiday is the moorings, you have to get there quick if you want the free mooring but some places are a little cheeky for the amount they charge. Saying that, we do intend on using this oatyard again, the people who dealt with me, from reception, to handling, to getting our buoyancy aids were all so friendly.
8 juli 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Karen, thanks for leaving us your review!
I was so pleased to hear you and your family decided to use Richardson's Boating Holidays for your first boating holiday on the Broads!
Firstly, I'd like to thank you for your kind words regarding the team, especially the Team Member who ran your trial run. I'm so pleased to hear he made you all feel welcome - including your dog! Pet buoyancy aids are very important when on a boating holiday, and I'm so glad to hear that your furry member of the family was well looked after!
I was sorry to read your comments regarding difficulty in finding moorings. We do recommend that guests moor early to avoid disappointment, especially in the summer months when the Broads are particularly busy. You are able to moor at some other boatyards around the Broads free of charge - these will be listed in your Captain's Manual on board!
I'm so pleased to hear you'd like to use us again, and we hope we can welcome you back to the Broads National Park very soon!
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
Second year in a row
Second year in a row. Took out swan regal for a week and yet again had the most amazing time. Canât fault the staff or service. Boat was excellent. If I was to be supercritical (and these are just points to help make excellent service better!)
1. Could you include some info about shore power hookups in the captains manual - maybe include a ÂŁ1 card complimentary for your first night when you donât really have a possibility to buy one or sell them when you book in?
2. Have you considered staggering the start times so itâs not a mad rush at 1pm?
Really being supercritical though as the holiday was superb.
11 juni 2018
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Svar frÄn richardsonsboatingholidays.co.uk
Hello JP, thanks for your review!
I'm so glad to read you had an amazing time aboard Swan Regal for your second visit with us. I'd also like to thank you for your very kind words regarding our team, and your positive feedback on Swan Regal herself.
Please be assured that I will pass along your feedback regarding shore power hook ups and staggered start times to the management team for consideration.
I would like to assure you that we do endeavour to have our cruisers ready by the start time printed on your booking confirmation, but we must allow time for our Domestic Services Team to clean the boats to our usual high standard ready for our next guests.
We hope to welcome you again for a 3rd year in a row!
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
Brilliant
Hired San Fernando for 11 nights from 14th May. All I can possibly say is excellent from start to finish. Handover from Philip was comprehensive and thorough, boat clean and comfortable , galley well stocked with lots pan etc.
Brilliant thank you Richardson a see you in October.
21 maj 2018
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Good morning Paul, thanks for taking the time to leave us your review. I was so pleased to read you enjoyed your holiday on board San Fernando this month, and I'd like to thank you for your positive feedback, especially for our team member Philip. I'm glad you felt your cruiser to be clean, comfortable and well stocked!
We look forward to welcoming you back in October.
Kind regards,
Laura Bush
Marketing Assistant
laura.bush@richardsonsgroup.net
A great holiday aboard Contessa
Our holiday was fantastic - our boat was brilliant. Please don't ever upgrade her and put her in a higher price bracket - Contessa is perfect!
I was hugely impressed with handover. With nearly 300 boats (80ish going out the same day as us), this cannot be a simple task but your team made it all seem easy. We had a great briefing and were away very promptly.
Contessa was well equipped and very clean. A few low dragging fenders but I sorted them out. I was particularly pleased to see fenders on the stern as I had read this was an issue for some when stern mooring. The new engine is a delight and the heating was great.
The onboard WiFi was very useful. A few dead spots for signal (Loddon and Neatishead) but there's nothing you can do about that. It was so good that we were able to watch Casualty on Saturday night through the iPad.
A few niggles. We pumped out at Herbert Woods as they were listed in the handbook as a boatyard that would offer us a preferential rate (as part of the Broads Hire Boat Federation). However, it was almost twice the price if the pump out at Norwich Yacht station. A disappointment when holidaying on a budget. I don't know if the handbook is misleading or if Herbert Woods just don't keep up their part of the deal. Either way, when I mentioned it to Herbert Woods, they said they'd never heard of the federation.
Despite her beautiful engine, there is an annoying squeal at 4-5mph (especially annoying as that is the speed on most of the Broads). I informed the engineer when we handed (reluctantly) back over so hopefully you'll be able to fix it - I didn't want to disrupt our holiday and it was only a minor nuisance with an otherwise fantastic boat.
Our last issue, which you have no control over, was mooring at Barnes Brinkcraft (as suggested in the handbook). We were nearly issued a 'parking ticket' as the Broads Authority are currently in dispute with Barnes regarding their new stern mooring. You may not have been aware of this issue but a quick note on check in or a Post-It in the handbook would have helped us avoid this 'brush with law' (and the considerable inconvenience - thankfully we had crew with the boat).
Overall, I cannot thank you enough for a fantastic holiday. It was great to rediscover the Broads aboard an absolutely fantastic boat. I hope to hire Contessa again in the future.
15 april 2018
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Wonderful holiday!
We have just had the most wonderful weeks holiday on the lovely Broads Suncharm 1. We arrived in the snow and went into reception, we were helped by a lovely lady who told us that our boat was ready for us. After picking up our life jackets, we went on board for the first time.
The boat was immaculate, beautifully clean with quality bedding and all the crockery and pans we could wish for along with a nice welcome pack with tea and coffee and some household items. We unpacked and then we were given the very thorough instructions on how everything worked and how to drive and steer the boat. We were taken on a test run to show that we understood and could handle it and we were off!
We had every sort of weather that week, snow, wind, rain and sun and the boat did not let us down she kept us warm and dry and on the move. Thanks to the advice from the lovely staff, we did not venture further down than Stokesby but we stayed at some beautiful moorings with excellent pubs. The map given us was comprehensive and along with the Captains Manual we had all the information we needed.
When we came back, we were checked back in and our diesel filled all within half an hour, we owed just over ÂŁ5 on the diesel, but considering the engine was running for approximately 8 hours a day and the heating was on for 24 hours a day we were very very pleased with that.
I cannot recommend Richardson's highly enough and we are already looking at booking later in the year to see the Southern Broads too.
27 mars 2018
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello Nicky, thank you for taking the time to leave us your review.
I was so pleased to read you had a wonderful week's holiday aboard Broads Suncharm 1! We love hearing that our guests have good experiences with us. Thank you for your positive feedback on a member of our reception team, as well as your great feedback on the cleanliness and equipment of your cruiser.
I'm so pleased to read that Broads Suncharm looked after you during your holiday through the elements. It's also great to hear your positive feedback on our Captain's Manual - I'm glad you felt that this had all the information you needed.
Thank you for your kind recommendation! We hope we can welcome you back later this year to see the beautiful southern Broads.
Once again, thank you for your positive feedback and taking the time to leave us your review!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Monaco vrs Carousel
Having had 3 holidays aboard carousel when we returned last year we were shown round Monaco 2 and were very impressed with the improvements made such as electric mud weight and tv in the rear cabin so this year decided to give it a try, once again the friendly and efficient service provided by richardsons was fantastic with no delay getting signed off and away, we really enjoyed our holiday on monaco which is a fantastic boat, and in our opinion superior to the carousel except for two minor gripes, the first is the heating in the main cabin which took about 3 hours to raise the temperature from 11 to 18 degrees where as on the carousel this used to take about 20 minutes with similar outside air temperatures not sure if this was a fault with the heating or a design issue as the two sleeping areas could be made fantastically warm, the second minor issue is the fact that for some reason with so much stern on mooring around the broads richardsons have not put any rear fenders on this boat (a fact i mentioned 12 months ago when we first looked round it) and having spent a night with the boat hitting the banking the addition of two fenders would make stern on mooring so much smoother
Having said that neither of those issues put us off and we have already booked monaco for 2 weeks next march
21 mars 2018
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello Mr. Banham, thank you for taking the time to leave us your review!
I was very pleased to read you decided to try a holiday on Monaco 2 and that you were impressed with her features, such as the electric mud weight and television in the rear cabin.
I'm so pleased that you felt the team provided friendly and efficient service to you and that you were able to start your holiday smoothly.
Please be assured, I have noted your concerns in regards to the heating on board Monaco 2 as well as your comments regarding rear fenders. I will pass these onto the management team to be looked into.
I'm pleased that you enjoyed your holiday on board Monaco, and we're already looking forward to welcoming you back next March!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
another great but cold week on theâŠ
another great but cold week on the broads,had bright horizon 3 this time .picked the boat up monday and was on the water by 13.10 excellent service again from all involved.woke tuesday morning in wroxham did the engine checks only to find no oil showing on dip stick so took a walk over to richardsons day boats and the kind gentleman there phoned and arranged for engineer to come out .after 40 mins engineer arrived ,Tim aka ( badger) he had a look and found the leak replaced the gasket and filled it with oil .was hoping he would say cant fix it and we will have to upgrade you to a broadsman lol .A small problem with the tv on thurdsay so we called back in the yard at stalham as we run out of beer anyway and needed to stock up at tesco, Tim was there again to sort the problem and replaced the tv with a new one (not the 55inch samsung i was hoping for but it was new) Overall a great boat and fantastic service from all the staff once again ,on our return on the last day we got off the boat and straight in to the booking office to book a fortnight in september on silver gem can not wait to see you all again then.
20 mars 2018
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello Graham, thank you for taking the time to leave us a review!
I was so pleased to read you enjoyed your week on board Bright Horizon 3! It's great to read the team were able to get you set up and on your way early, and I'm pleased to hear you felt the team provided excellent service.
I'm sorry to hear you had issues with the engine of your cruiser as well as the television, however I'm very pleased to read our engineer Tim was able to help fix this as soon as possible for you.
I'm so happy to read you've booked 2 weeks on Silver Gem in September - here's to hoping it's a little warmer for you!
We'll see you later this year.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Our 3rd trip on Elite Gem
Our 3rd trip on Elite Gem, in September, was another great holiday. We managed to catch another storm and got turned around, half way across Breydon Water when they closed it, but apart from a couple of leaks, Elite handled it all beautifully. (To be fair, there were waves going over the roof!). That's the great thing about a Broads holiday, the adventure is different every time. Richardsons budget cruisers offer fantastic value for money, but do your research. If you want 240v, a microwave, bow thrusters etc, you will have to pay more. Personally, I like the simplicity of Elite Gem, everything we need is there but there's not much to go wrong!
She was booked up for our 2 holidays next year, so we've decided to go "mid range" with San Lucia in June and Broadland Mars in September. I can't wait to be back.
7 januari 2018
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello Huw, thank you for your review.
I was so pleased to read your third trip on Elite Gem in September was another great holiday for you! It's also fantastic to read that although you got caught in a storm, you still enjoyed your holiday and I'm very pleased to read you felt Elite Gem withheld the elements well. Thank you for your positive comments on our classic fleet! We have a wide range of cruisers, with varying facilities and features to suit most budgets and needs. I hope you are looking forward to your holidays on board San Lucia and Broadland Mars this year - we're looking forward to welcoming you back to the Broads!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Wonderful service
Wonderful service, from pick up to drop off. Only complaint, we were told we could go under all bridges except Potter Heigham so were greatly disappointed to find that we could not go to Coltershall as could not go under Wroxam Bridge; it was one of the main places we had wanted to revisit. We has got up very early that morning to do the trip only to be told by the pilot it was a "no"!!!
19 december 2017
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Svar frÄn richardsonsboatingholidays.co.uk
Hello Wendy, thank you very much for your positive review!
I was so pleased to read that you felt you received wonderful service from the team here at Stalham throughout your entire holiday with us at Richardsonâs Boating Holidays.
I was sorry to read you were unable to navigate to Coltishall during your holiday.
The advice that cruisers can pass under all bridges is for when tides are normal. Towards the end of the season this year, due to heavy rainfall, the water levels were higher than normal. During high tides, Wroxham Bridge may be impassable to all cruisers, including ones that would normally go under.
Please be assured that we have reviewed this particular area recently, with specific reference to Wroxham Bridge, with advice from the bridge pilots at Wroxham Bridge. Whilst this time you were unable to pass, the bridge pilot has advised us that the particular cruiser you hired would usually pass safely under Wroxham Bridge. The bridge pilots make the final call in each situation, and their word is final.
We hope we can welcome you back in the future, and that you are able to explore the beautiful village of Coltishall. Please donât hesitate to get in touch with our friendly bookings team before booking who will be able to advise you on the cruiser most likely to pass under Wroxham Bridge.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: Laura.Bush@richardsonsgroup.net
Tel.L 01692 581 081
We chose the Melody cruiser as it offered ample space for 5 people and had a pleasant outside seating area.
We chose the Melody cruiser for our holiday in October half term. Although the boat needed some attention in the twin cabin as the wall lining was coming apart we still thought it was great value for money at this time of year.
We also liked the choice of boats available at Richardson's.
The procedures at the beginning and the end of the holiday were very efficient and well organised and everything was covered. Thank you very much!
17 december 2017
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Good afternoon Hilary, thank you so much for your review.
Firstly, I would like to thank you for bringing the twin cabin to our attention. I will make sure to pass this onto our maintenance team and ensure that this is looked at during our Winter maintenance programme.
It was fantastic to read you felt we were great value for money, and I'm pleased that you enjoyed the choice of cruisers we are able to offer here at Richardson's. I'm also happy to hear you felt we were efficient with our handover procedures.
We hope we can welcome you back in 2018.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: Laura.Bush@RichardsonsGroup.net
Tel.: 01692 581 081
though we chose our boat carefully
though we chose our boat carefully. We did not realise that the steps to enter and leave the boat were so deep, making it almost impossible ti enter and leave the boat easily. This spoilt the enjoyment of our trip
15 december 2017
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Dear Mr. Morgan, thank you for your review and my apologies for the delay in my response.
I was disappointed to read you felt that the steps on your cruiser were too deep to be able to easily board and disembark, and Iâm sorry to hear this spoilt the enjoyment of your trip.
Having had a look into this for you, I can see the cruiser you hired was a single-level cruiser. This is not a complaint we usually receive about this style of boat, as our guests usually hire them for their ease of access. Iâm sorry you did not feel this was the case in your experience.
We do have a fleet of almost 300 cruisers to offer a variety of options for our guests depending on needs, tastes and budgets. I do hope you decide to give us another try in the future. If you do, then please do not hesitate to get in touch with our friendly bookings team by telephone, who will be able to advise on the best cruiser for your needs and ensure that your holiday is not spoilt by issues such as you have mentioned in your review.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581081
Excellent friendly value for money
14 december 2017
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello Willie, thank you for your review.
I was so pleased to read you felt we were value for money, and I'd like to thank you for your positive feedback on the team here at Richardson's.
We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
First solo trip
First solo trip and had excellent tuition initially and really enjoyed our trip around the broads. Our boat was exactly as described and would not hesitate to recommend the company
14 december 2017
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I'm so pleased to read you were impressed with your trial run and enjoyed your holiday on the Broads. It's great to hear you felt the boat to be exactly as described, and I'd like to thank you for your kind recommendation.
We hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
BOAT WAS LEAKING FREEZING COLD AS âŠ
BOAT WAS LEAKING FREEZING COLD AS HEATING DID NOT WORK PROPERLY, WIFI NEVER WORKED AT ALL AND NO PLUGS TO CHARGE ANYTHING AT ALL. IT STUNK AND WE HAD TO CLEAN IT.
HONESTLY DID NOT ENJOYED THE EXPERIENCE AT ALL. BROADS WERE FANTASTIC BUT BOAT SHOULD NOT BE IN USE AT ALL
13 december 2017
Omdöme utan inbjudan
Svar frÄn richardsonsboatingholidays.co.uk
Dear Mr. Yassin, thank you for your review.
I was disappointed to read you felt you did not have a good experience with us. We want all of our guests to have a great experience with us, and Iâm sorry to hear this wasnât the case with your holiday on the Broads.
I have looked into this further, and I cannot find any record of a call out for the issues mentioned. Please be assured that if the team had been aware of the issues you were having then we would have strived to rectify this for you. As you will see from our other reviews, we usually receive positive feedback on the efficiency of our engineering team and rectification of issues aboard cruisers.
We offer Wi-Fi free of charge on our cruisers as a courtesy, however this does rely on EE mobile signal. At times, signal within the Broads may be limited due to the remote location of some areas.
Power systems vary depending on the cruiser. Some of our cruisers are fitted with 240V sockets, meaning no adapters are needed for charging devices such as mobile phones or laptops. Some of our older fleet have 12V systems, meaning you will need a 12V adapter to charge devices, which we do sell in our reception. We believe we price our cruisers fairly, and aim to have a cruiser to suit most budgets and needs, and so different cruisers have different features.
I am shocked and saddened to read that you felt your cruiser was not clean. We are usually complemented on the cleanliness of our cruisers, and it is disappointing to hear that you felt this was not the case in your experience. Once again, had the team been aware then they would have done their best to rectify this for you.
If you would like to discuss your experience further, then please do not hesitate to get in touch.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: Laura.Bush@RichardsonsGroup.net
Tel.: 01692 581 081
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