Great communication and fast delivery
Great communication and fast delivery
Lovey items!
I bought the wooden numbers and little felt gnomes which are super cute!
28 november 2024
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
At Rian and Co we pride ourselves on our beautiful range of eco-friendly, sustainable and open-ended toys. Toys that will help stimulate and inspire your child's imagination and creativity as well as encourage and strengthen their development and learning, whilst having fun. Let your child's imagination and curiosity soar with Rian and Co.
Kontaktuppgifter
5 The Vale Derryvale Road, BT71 4TH, DUNGANNON, Storbritannien
- info@rianandco.com
- rianandco.com
4,1
Bra
18 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely vanity table for my little girl
Lovely vanity table for my little girl.
Fast delivery
25 augusti 2024
Gorgeous toys
4 juli 2024
I bought a sand tray and I am very…
I bought a sand tray and I am very happy witht. The quality is good. Item as described.
16 april 2024
FYI: UK purchases only for sales
Unfortunately I didn't know the super sale was restricted to UK residents only. I had purchased previously before, so was disappointed not to be able to get my hands on their wonderful toys. Having said that though, I was contacted two days later to arrange a refund. This was processed immediately, but may take 10 days to fully come through. A bit inconvenient, but it's not the company's fault. I highly rate their toys, and like to shop small, unfortunately they're just not local enough this time!
3 mars 2024
Svar från Rianandco
Hi Sin Man Ho, once again we’re sorry we couldn’t send these to you in the Republic of Ireland. We’d practically be paying you for the products at that price.Lol. I’m just trying to find your review for when you did receive your first order with us, that you were happy with but can’t see it. :(
I did not receive my order
15 januari 2024
Svar från Rianandco
Hi, Cathy! I’m so sorry to hear this but why couldn’t you email us to tell us this rather than coming on to give a 1 star review? Surely, it would have been a better idea so that we could have dealt with the issue. We had no idea you didn’t receive your order. We can’t solve a problem, if we don’t know about it. Email us so that we can figure out what happened with your order and get it out to you straight away. We’ve never had issues with this before.
Update* having checked on your order, we have proof of postage, dispatch and a receipt stating your package was sent on the 18th January 2024.
Lovely website!
Lovely website with beautiful products! Fast delivery & even a handwritten thank you note inside. Would definitely order from Rian and co again! X
23 januari 2024
Svar från Rianandco
Thank you Anya for this lovely review! It means the world to us as a small business. We are so glad you’re happy with your order and our service :)
Positive experience everytime
I purchased the wooden farm on sale and was extremely happy with the quality of this piece. The fact that it was stunning to look at was a bonus. I know I'll have it for years to come. I have purchased a few of the educational toys before and was happy with my experience so when the farm went on sale I bought it straight away. I was very happy with the professional service I received and will continue to support rianandco products. Excited to follow for future purchases
20 januari 2024
Omdöme utan inbjudan
Svar från Rianandco
Thank you Aoibheann! We’re so happy to hear you are happy with your orders and our service! The wooden farm is one of our favourites. :)
Excellent
Excellent, fast service with amazing quality products. I have bought many times from this site and always have a pleasant experience
26 januari 2024
Omdöme utan inbjudan
Products not as photos on website
Ordered a few products including a playmat. The photos showed a pattern on both sides. When it arrived there was no pattern on the reverse/ lining. The mat had string around it to pull into a bag so when in a bag would show the lack of lining/pattern.
I emailed to query and was signposted to the returns policy, which stated as it was on sale, no return possible. I was given an ‘in this instance’ response that they would allow a return. Was told “ images shown on our site are from the manufacturer. We will look into these.”
Despite image not being as described, shipping and return was to be at my cost. Repeatedly directed me to their returns web page.
It’s a real shame as I am keen to support small business, but difficult to do so, and buy items on line if they’re not as pictured.
2 februari 2024
Omdöme utan inbjudan
Svar från Rianandco
Hi Georgina, as I stated there was nothing on the description or the photo to show that there is lining on the heavily discounted play mat that cost a whopping £14.99 in our clearance sale. Honestly, I would have refunded you in full and let you keep the playmat had the tone of your emails been a little nicer. I hope giving a one star review to a small business made you feel better. :)
The items I ordered are beautiful and…
The items I ordered are beautiful and thankfully arrived undamaged but the outer box and covering bag were badly damaged when they arrived. I also didn't have an update on tracking info, so I wonder if Rianandco needs to change their delivery supplier? The item was left by my back door.
I have photos of how the item arrived if anyone cares to see those. Other than that, very happy with my purchase!
6 juni 2023
Svar från Rianandco
Hi Laura! Thanks so much for your review and we’re so glad you are happy with your purchase. It means a lot to our small business to receive feedback. I am very sorry to hear that the packaging was damaged. We sent a tracking link so I am not sure why they did not give you tracking updates. Please do send us a photo and we will be in contact with Royal Mail immediately. If you could email us on info@rianandco.com we would be happy to send you a discount code if you wish to make any future purchases.
Superb
Beautiful, unique items and super quality! More than happy with my purchases.
Superb customer service, the best customer experience ever!! Thank you so much I will definitely be back again.
21 december 2022
Svar från Rianandco
Joan, thank you so much for this wonderful review. It means a lot to our small business, we really appreciate it and we are delighted that you are happy with your purchases! Thanks again :)
What happened?
Received a refund for the item without an explanation. It was supposed to be a gift for my son's birthday and was very much looking forward to receiving it. Very disappointed
29 november 2022
Svar från Rianandco
Hi Meagan, as we said in our email to you, we were not able to ship this item to the USA. We also sent you a screenshot for proof of our explanation with your full refund. It’s a shame you felt the need to share a 1* review for a product that we couldn’t ship. We are a very small business and every other review we have received is 5*, unfortunately yours has brought our score down. Again, we apologise that we cannot ship internationally yet.
Excellent customer service
Excellent customer service. Items arrived so quickly and the quality is amazing. So happy that all items are eco friendly and sustainable. Excited for my next purchase. Thank you!
28 juni 2022
Omdöme utan inbjudan
Svar från Rianandco
Thank you for your lovely review Christina! :)
Eco friendly and efficient
Quick and efficient service. Items are fantastic and of the highest quality. It is wonderful to have trust worthy eco friendly items for kids. Can't recommend this service enough.
28 juni 2022
Omdöme utan inbjudan
Svar från Rianandco
Thank you for your lovely review Una! :)
Amazing quality and service
The quality of these toys is absolutely brilliant. The service is excellent also, delivery was very quick. More than happy to purchase from rian&co again. Thank you.
27 juni 2022
Omdöme utan inbjudan
Svar från Rianandco
Thank you for your lovely review Cathal. We're delighted that you were happy with your order. :)
Great service
Easy to use website, quick delivery, great customer service! Such beautiful products and high quality!
10 maj 2022
Svar från Rianandco
Thank you so much Kaitlin! :)
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