RHDJapan Omdömen 152

Do not order with this company. I regret it ever since I received the diff i ordered for my evo X. Part did not fit as a part of the diff was missing after months of messages and waiting more then 2-3 sometimes 4 days for an answer they get back to you saying they want more photographic proof which i showed them countless times. Told them i am sending the item back and expect a refund and they agreed. Parcel has been at them now since 3rd February and no message that they received it yet alone refund. I messaged them 2 times in two days and still no answer. Had to pay for shipping and restocking and out anout 1k euro. Shameful

Probable clients, I am disappointed in RHD Japan, it seems to me that the responses of the customer service departments or the "HELP DESK", specific to who claims to be Neil C.

1.-I have made several purchases in said electronic store, that said store is a distributor, it is not a sales portal through the Internet, that is, they are intermediaries, when a problem arises they will argue the opposite.

2.- I started buying a couple of small pieces, however, the packaging and shipping costs are high (I already had a reference to it on the internet), however, most of them have arrived well, so I began to request pieces from greater value, because it is easy to buy several brands in one place and security, also according to bonuses, of course, access to them must be of a certain cost from now on, you end up losing them because they are valid.

3.-I saw the advantages of security, despite the increase in the prices of the products, packaging, charges for the bank operation and others, that's right, the gentlemen do not lose anything, they are doing you a favor
4.- In the penultimate order #900193483 it arrived late, I requested support, obviously if they gave it to me, one of the packages came open, I don't know if it came from origin, they were balatas and they arrived without the assembly grease, the one that came sealed came normal , I realized that they did not have their own stock.

5.- In the current order #900205155, I received a message in which they charge me a difference due to an increase in the price, it is little, however the manufacturer RRP has the parts on its page at a lower price, I opened a case for clarification and "Neil C." He replied that if the supplier increased the price it was not his responsibility, it is the date that he has not answered my mail, I have the merchandise stopped, and obviously the answer caused me more trouble.

6.- If the operation were in Mexico, the seller is obliged to respect the price, he argued that according to the frequently asked questions, he can do it, BE CAREFUL WITH THESE SELLERS SINCE THE COMMERCIAL PRACTICES THEY HANDLE LACK OF HONORABILITY, IT IS DISAPPOINTING.

7.- I showed him that in RRP the two pieces are at a lower cost and at this time he has not responded to me, that is, he is not interested.

At RHD R''s Racing Service Oil Level Gauge Hook II - Swift Sport ZC32S Unit Price: ¥2,109
R''s Racing Service Engine Oil Filler Cap - Suzuki Honda M32/M33 X P3.5 Unit Price: ¥5,049
in rp

E32-500 RRP Oil Level Gauge Hook II 1,980 JPY
They are charging me a difference of 120 yen for this.

E-504G : RRP Engine Oil Cap for ZC32S 4,950 JPY

In the case of the stopper, it already has an extra price of 129 yen
And in the case of the stopper 99 yen
Still my order is

7.- If you cancel the operation, they will return you without financial charges, who loses, the client, they will never lose and they will also treat you like a fool, OR THEY WILL RETURN IT TO YOU AS A FAVORABLE BALANCE ON THE ACCOUNT, SO YOU WILL BE FORCED TO CONTINUE BUYING IF YOU DON'T WANT TO LOSE MONEY,

8.- The million dollar question, what are they responsible for? The merchandise of my order 900193483 came open and one of them without brake grease. I overlooked it but it seems irresponsible to me, the merchandise did not arrive? Check with the parcel company, they will only give the guide number, if it is retained in customs, they increase the prices, it is the responsibility of the supplier, because it turns out that they behave as if they were a sales platform and not as intermediaries, the piece does not exist or they cancel it? It is the supplier's responsibility, they do not have stock and they limit themselves to saying that they have hundreds of parts and spare parts to keep everything up to date.

CONSIDER THE POSITION OF THE "PSEUDO COMPANY" WHICH I THOUGHT WOULD BE HONORABLE", HOWEVER I AM ANNOYING AND NOT BECAUSE OF THE AMOUNT, IT IS BECAUSE OF THE FORM, THE TREATMENT AND THE "UNJUSTIFIED" FACT, THAT SO THEY CLAIM TO BE A SERIOUS COMPANY... WHAT A SHAME.
It is not the cost, it is the action and bad commercial practices, the lack of honesty, it is what is annoying.

I put my experience for you to decide.

The worst ever costumer experience, wished to refund my order - firstly they tell me they will deduct for shipping and restocking. Fair I think, considering the horrid responses I received from their team. They never picked up the thing, they cost me money and I hope their business close.

Ordered front and rear strut bars and RHD repackaged the items into a single box, so the items got banged up. I paid full price for shipping so thy should not have repackaged the items...

Plus the price they advertise is not what you get charged...

Hi,

I've made couple of large orders in week on different days and requested for consolidation. The reason for consolidation is to save money on shipping cost. They couldn't do it and blamed it on the system. Poor service and doesn't consider customer shipping cost. Be careful when placing your orders. They don't know how to adjust and very process oriented.

You'll be on your own if you have a problem with your part. I purchased a name-brand body part for my near-new car, but it was a bad fitment and looked like a cheap knockoff. Exchanged a few emails with photos and details, and when they ran out of excuses, it would appear ignoring me was the only option. 1 star is my only option.

They are unable to fulfill orders due to lack of staff but only notified me after I paid for the items. They should have either informed client before confirmation of order or stop collecting new orders and clear the backlog first.

Very helpful, Answers in time. Good prices. Goods could be better packed, to secure them from damage.