Rguitars Omdömen 990

Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The Solid Sitka Spruce Top even has a Hint of Flame in it! Way beyond my Expectations.
I bought this Guitar Solely on the Review Richard gave it on the You Tube Channel. His Engaging excitement and Genuine Positivity about this Guitar Instantly Sold it to me! Thankyou very much. I will definately now make Richards my One Stop Instrument Shop now! Carry on making Films. They’re Great! Yours Faithfully Jeremy Skinner

Amazing communication from Jon! I needed the guitar asap it’s arriving Thursday. Can’t say any more than that. Highly recommend!

Was very fortunate to get a limited edition Furch red series on promotion. Great deal for a great guitar - but equally importantly the service in terms of making sure the guitar was set up how I wanted, great comms all the way through, and just plain dedication to quality and helpfulness from everyone in the Richards team was absolutely top notch.

Honestly outstanding from before buying, to while buying to after buying. In my experience, rguitars will give very accurate and honest advice, get back to messages quickly and consistently, go the extra mile in the sales experience and in getting the setup of the guitar to the customer's spec. In my case I purchased a Furch electro-acoustic which blew me away with its sound and playability (and blew away my older Takamine). Around a year later I had a failure on a guitar case (which was under manufacturer warranty), and despite the parent company of the case maker closing, they quickly and very generously sent me a replacement case. I cannot more highly recommend them as a company, in their advice and customer service. Thank you.

The customer service at Richard 's guitars couldn't be friendlier, quicker and kinder. Exchanging emails with Jake and Jon was like talking to them in a bar. 🙂🎸🎵🍷Arranging the shipping to Hungary wasn't easy - it took me some time to find the best way - but they were really patient, open and helpful, for which I am very thankful. The guitar, the Auden Emily Rose Neo is sweet, gorgeous and inspiring, both in looks and in sound! It is hard to put her down. 😊 I can't wait to record some songs playing her! Kind regards, Csaba

Csaba Bardócz

Excellent customer service.
The set-up on the Furch OM CR was absolutely spot on.
The instrument itself sounds beautiful, a very good quality acoustic indeed.

I can certainly recommend Richards Guitars, very helpful.

Richards guitars partnered me all the way through, from refining my guitar selection , to buying, through to delivery.
Answering queries out of hours and going that one step further than was expected. They gave a first class service to a man who could only afford economy.

These guys are really fab.

They gave me ample opportunity to find the new guitar of my dreams, and fixed my other one at the same time! Really pleased and will be going back.

Many thanks, team!

Superb customer service. I bought a small gift item and had a question about delivery. My email was answered promptly and in a friendly manner. The item (a tin sign being bought as a birthday gift)was good quality and I was kept completely up to date with delivery times.
I have no doubt that the owners of this business care a lot about their customers and have a passion for what they are doing ... my purchase was only small, but it was dealt with just as much care as purchasing a more expensive item.
Thank you Richards Guitars!

I can’t recommend these guys enough. They are very professional and knowledgeable about what they do. They are excellent at keeping you in touch with your order and about having the instrument to your exact specification. I’ll be buying from these guys again!

A fantastic buying experience from beginning to end. The guitar was also perfectly set up when I collected, with the ability to say how would like the guitar setting up. Also a great location being so close to Stratford Upon Avon train station - I drove, but so close to the train station gives people the option of collecting a guitar or something that is carrying weight.

I purchased a new Eastman E1-00-SS-DLX-SB. The communication was excellent and the guitar was set up to my requirements. It plays and sounds great. Thanks very much.

The second acoustic guitar I've bought from here. Tremendous advice when buying the guitar. They really know what they're talking about. Very pleased with my purchase. I recommend Richards Guitars.

Got to say I am blown away with the level of customer service, professionalism from every member of staff that I spoke with on the phone and received emails from.

Every step of the way from my first phone call enquiring about a product to receiving my guitar today (which has also had a free professional setup) has been just outstanding. An amazing company that genuinely cares about their customers. I would absolutely buy from you guys again. Thank you so much for your amazing service.

A truly superb buying experience. First class advice, superb selection of guitars - I went for the amazing Furch Pioneer CM - together with an excellent and completely reassuring service. Highly recommended

I bought a Premium hand made leather strap and it was exquisite. It oozes of quality and is nothing like the other leather straps I've had through the years. It’s not always true, but sometimes you really get what you pay for – this was well worth the extra dosh. Also good service from Jon and Jake - recommended.

I recently bought an Auden acoustic from Richard’s Guitars and am really pleased I did. The experience of visiting was great: there was a great range of guitars available for me to try out; Jake was full of advice but left me alone for as long as I liked to play the candidate guitars; there was no pressure to hurry or buy and the space to play the instruments is perfect. The guitar itself is beautiful and in my view it’s astonishing value, especially considering the setup is included. (It was set up to my requirements before delivery.) I was kept updated by email as to the progress of the order. My calls and emails were always promptly replied to. I will make Richard’s Guitars my first and likely only stop for my next instrument; for the quality and value of the guitars, of course, but also for the service offered. They went above and beyond for me.

I wanted to get my son, Griff a special acoustic guitar for his 18th birthday. We had tried some nice Martin’s, Faith’s and Taylor’s locally in Cardiff however I had read some great reviews about Furch and thought we should try them. With no local dealers stocking them, I found Richard’s Guitars online and through their website also became curious about Dowina, Auden and Eastman acoustic guitars.
We decided to have a daytrip to Stratford Upon Avon and had a 2 hour session exploring their wonderful range of superb guitars. A special thank you to Jake who was very well informed and unobtrusively on hand for advice to help us make a decision.
Griff liked the tone of the Furch Violet Gc ER with its solid rosewood back and sides but he also liked the shape of its mahogany back and sided stablemate, the Furch Deluxe Gc EM with its duo of bevels.
Jake told us that Richard’s Guitars had ordered 4 custom built Furch Deluxe Gc models with spruce tops, rosewood back and sides and the bevel duo (not on Furch’s website but in effect Deluxe Gc ER). They contacted Furch to ask if one could be expedited from the factory in the Czech Republic in time for Griff’s birthday. It arrived at Stratford well ahead of the big day. Richard’s luthier Chris fitted an LR Baggs Anthem pick up and had it delivered to us in a beautiful Vintage Deluxe Tweed hard case as part of the deal.
The guitar looks and sounds absolutely stunning!
What an amazing relationship Richard’s have with Furch and what a fantastic experience we have had with Richard’s Guitars.
Thank you once again
Dan, Cardiff

Being a left handed guitar enthusiast, I always have problems with purchasing a new instrument. I invariably have to take a chance and buy untried. My latest buy from Rguitars removes the worry as the setup was perfect and the guitar absolutely brilliant.
I was asked for an input and all my requirements were met. Nothing was too much trouble.
This customer service also applied to the few order hiccups along the way. Everything was dealt with patience and understanding. I would definitely purchase from them again.

As an ex professional musician signed to EMI (Parlaphone) I am returning to music after a near 40 year break with my guitars in the attic during that time.

So there was no chance I was going into a shop to try out guitars with my old fingers.

After looking around on the internet I came across Richard’s Guitars and based on the reviews and the fact they promise to set the guitar up to your specifications (with useful advice) I decided to take the plunge and invest in a smart acoustic guitar. So that I could relearn to play, teach my son and in the mean time get my old studio gear up and running again.

Throughout the process at no time did I worry about paying upfront and waiting for the guitar to be sourced and prepared. I was kept in the loop and every request, questions, and concerns was handled in a timely, polite and even friendly manner. There were at least 3 members of staff all communicating and clearly working together to make my experience inspiring. Jon, Richard and Jake. Sorry if I missed someone.

I have never bought a guitar online, without playing it (and I have a few). The guitar arrived after a wait of 24 days but boy was it worth it.

Set up to perfection. In fact the best set up I have ever had. I used the word inspiring earlier because I have not put the guitar down since it arrived and when I put it down my son picks it up.

Anyway enough of all this. Needless to say I would recommend Richard’s Guitars to anyone at any level. Trust them you will not be disappointed. I can’t wait to order another guitar from them, if my new playing journey warrants it.

Thank you Richards Guitars and all the great staff there.
Dave