Playbook of How NOT to Take Over…
Playbook of How NOT to Take Over Another Business
Since Revo Fitness took over Crunch Fitness in Mentone, the experience has been nothing short of disappointing. The transition has been poorly managed, leaving members like me frustrated and questioning whether staying with this gym is even worth it.
First, the lack of communication about membership terms is unacceptable. I paid for six months upfront—does that still stand, or is Revo now converting it into weekly deductions without notice? No one has clarified this, and it feels like we’re being left in the dark.
Then, the gym is shutting down for **six weeks** for renovations. While upgrades can be good, forcing members to go without access for that long is ridiculous. Many of us chose this gym because of its convenience—I walk there since my family shares one car. Why not renovate in stages, after hours, or on certain days to minimize disruption? We don’t care about rebranding; we just want to work out.
To make matters worse, reliability is nonexistent. This morning, I showed up at the promised opening time of 7:00 AM—only to wait until 7:10 AM with no staff in sight. By the time they finally opened (if they even did—I had to leave by 7:40 AM), my workout was ruined.
Revo had a chance to make a good impression after taking over Crunch, but instead, they’ve delivered confusion, inconvenience, and broken promises. If this is how they run a business, I’ll be reconsidering my membership once (or *if*) my prepaid term is honored.
**Advice to Revo:** Communicate clearly, respect your members’ time, and stop treating the gym like it’s *your* project instead of *our* fitness space. This takeover has been a masterclass in how to alienate loyal customers.
17 augusti 2025
Omdöme utan inbjudan